Tom Lechner Email & Phone Number

Nashua, New Hampshire, Us

Nashua, New Hampshire, Us

Led the engineering team that created Percipio, Skillsoft’s award winning SaaS learning experience platform.

Nashua, New Hampshire, Us

Led engineering’s transformation from waterfall to agile and modernized PMO practices.

Boston, Ma, Us

IT program manager for a multi-million dollar enterprise effort to migrate multiple legacy content management systems to a new CMS solution built on O365/SharePoint in the cloud. • Delivered a dramatically improved search experience reducing service rep call time• Managed program budget and project management staff• Championed the team's transition from waterfall to agile/scrum and a scaled agile framework • Implemented new metrics to track progress and assure transparency in an agile environment

Armonk, New York, Ny, Us

Worked across all Collaboration Services division product teams as chief release/program manager, delivering new IBM SmartCloud SaaS releases and successfully deploying within planned outage windows using a scaled agile release process.• Earned an Outstanding Technical Achievement Award for leading project to migrate IBM's biggest SmartCloud customer (Panasonic) to a new data center in Japan.• Led numerous quality improvement efforts across multiple teams, improving SLA performance.• Served as liaison to Panasonic, resolving quality issues and improving customer satisfaction.

Armonk, New York, Ny, Us

Led IBM Quickr development, QE, and L3 support teams, delivering new re-architected Web 2.0 based team collaboration/content management product with a "first class" user experience.• Built and managed 50-person distributed team based in US, China, and Ireland.• Implemented Agile Scrum development process, dramatically reducing defect backlog and reducing defect deferrals by 83%.• Improved server performance by 4x, reducing TCO and improving end user response times.• Enabled the simultaneous release of all supported languages, saving $500k a year in translation expense and accelerating sales of national language versions. • Exceeded revenue targets and achieved notable improvement in quality and usability of product.• Managed L3 customer support team, resolving critical situations, providing enhancements, supporting presales efforts, securing references and winning business.

Armonk, New York, Ny, Us

Served as Operations Manager for VP of 1,200-person development organization spread over 9 countries with $150M budget. Assisted with legal issues, resource actions, business continuity plans, and corporate development sizing requests. Supported business and budget issues in VP’s office.• Reviewed monthly budget, including headcount, expenses, and cost recoveries, with finance, reconciling any discrepancies. • Solved budget challenges and created annual plan, working with development Directors.• Managed process for backfills, university hires, and coops, enabling teams to hire new talent within planned budget. • Managed capital requirements and secured emergency capital requests for development teams, prioritizing investment in new hardware, assuring funding for critical projects and staying within budget. • Tracked new customer deployments and reached out to sales reps to understand product usage detail, helping drive accounts from pilot to production and securing references.

Armonk, New York, Ny, Us

Led development and QE teams, delivering key J2EE components of Lotus Workplace team collaboration product including the Application Infrastructure, Membership, Discussion Forum, and Search capabilities.• Drove performance profiling efforts identifying bottlenecks and significantly improving performance. For example, improved search performance by a factor of 10. • Served as LWP liaison between development divisions managing defect triage process, resolving ship stopping integration issues and enabling product to ship on time.• Recognized as one of "MVP's" of the release for leadership and team work.• Received division’s first "Manager of the Quarter" award in recognition of people management skills.

Armonk, New York, Ny, Us

Led development and QE teams for Lotus Mobile products, managing 15 direct reports located in England, Ireland, and US.• Developed 1.0 and 1.1 releases of Domino Everyplace Access, providing microbrowser access to Notes mail / PIM and apps via WAP / WML.• Delivered 1.0 release of Sametime Everyplace, extending instant messaging and awareness to mobile devices.• Released updates to Domino Everyplace SMS, adding support for SMPP, GSM 7.05, and EMI/UCP protocols and Sametime Everyplace integration.• Delivered 1.0 and 1.1 versions of Domino Content Adapter component included in Websphere Everyplace Access, providing SyncML-based synchronization to Notes mail / PIM data.

Master Of Business Administration (Mba)

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