International Dairy Queen, Inc.
Multiple
International franchisor developing the Dairy Queen, Orange Julius, and Karmelkorn franchises. 6,400 units worldwide, retail sales of $4.0+ billion. Privately held by Berkshire Hathaway. Director – Rebranding ProjectKey member / lead of the elite task force that spearheaded the repositioning and rebranding of the DQ franchise system. Facilitated activities in operations, sales, architecture, real estate, research, marketing and training creating DQ Grill & Chill franchise. On site directed the operations of the first two prototype units in Chattanooga, TN.Director Operations Consulting GroupManaged activates of a nationwide field based sales and operations staff in the development and servicing of three branded franchise systems. Reorganized division incorporating strategic plans to enhance sales, operations, marketing, financial controls and development.Vice President – Corporate OperationsOversaw and supervised field based sales and operations staff in the administration and coordination of programs in sales, operations, human resources, marketing, purchasing and training for both unit level and corporate level functions. $60 million subsidiary operating 60 corporately owned / managed restaurants in five mid-South states with 2,200 employees.Regional Manager / Director Conversions / AcquisitionsDeveloped and executed strategic plan successfully converting the 117 unit Druther's regional franchise system to the Dairy Queen franchise system. Managed a field based sales and operations staff generating annual revenues in excess of $300 million comprised of 327 units in six states across three nationally recognized branded concepts.Managing DirectorManaged sales and operations staff in the sale, development and servicing of the Dairy Queen, Orange Julius and Golden Skillet franchise systems internationally. Created an export sales company distributing food stuffs, equipment and building materials. Grew presence from four markets to twenty-three.