Tomislav Leko Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

• Retrieve carts and flatbeds from parking area using a rope with clasping hook, pushing no more than 8 carts together. Keep lot area free of debris and sweep in front of building.• Deal hands on with member; helping to load items into their vehicles

Mississauga, Ontario, Canada

• Conduct hourly warehouse safety and security checks. Walk the warehouse and perimeter. Correct safety and security problems encountered, such as spills, trip hazards and blocked exits. Fill out the inspection forms and show results to the duty manager. Attend warehouse safety meetings.• Welcome members entering the warehouse. Approach, smile, make eye contact and greet. Verify membership card. Offer cart if necessary. Keep entrance/exit area clean.• Click a handheld counter to count members entering the warehouse. Report half-hourly counts to Front End and records counts on weekly reports.• Monitor warehouse access. Report arrival of armored transport vehicle to duty manager. Discretely observe armored deposit pick up, jewelry and register drawer set up and pick-up while holding panic button. Check backpacks, lunch pails, briefcases, strollers, etc., at exit. Plug in the electric scooters as they return.• Greet exiting member. Check accuracy and validity of member’s receipts and compares to merchandise. Arrange speedy assistance for any member correction or concern. Mark receipt with highlighter, thank member.• Provide and arrange prompt and courteous member service. Direct members to product and service locations. Enlist assistance for loading, shopping, etc. Dry off wet carts.• Watch after hours exit door discretely from personal vehicle and report door area status by 2-way radio before doors can be opened for employees. Drive warehouse perimeter in personal vehicle for security checks. Watch closing managers leave. Report suspicious activity to duty manager and call police if necessary.

Mississauga, Ontario, Canada

• Follow merchandising standards and practices. Align product, collect and return stray items, stock to maintain high product levels.• Communicate with supervisors and managers to determine merchandising plan and priorities. Write a list of products to be brought from steel, by forklift driver, for stocking.• Use box knife to cut boxes for display/accessibility of product and to cut twine or shrink-wrap from pallet. Wrap or tie and tag pallets to be returned to steel.• Stock opened cases on shelves. Move and position pallets of merchandise using manual pallet jack. Stack product from partial pallets onto full pallets.• Create computer-generated signs. Observe and ensure correct product signage. Mark unmarked product with item number using marking gun.• Set up display models, assembling as necessary. Modify displays for safe handling by members, e.g., bolting heavy equipment, taping blade edges following all safety and security procedures.• Pull loose cardboard and slip-sheets from floor. Clear sales floor of debris and sweep. Remove empty pallets from the sales floor. Operate cardboard bailer and trash compactor. Rewrap loose product using shrink-wrap machine.• Provide prompt and courteous member service. Help members to load large items into their cart, direct members to products, and relate product status knowledge.

Brampton, Ontario, Canada

• Prime for various projects; One major project I was prime for was converting our team of 150 people from an outdated Rockwell phone system to a more modern Genesys phone system• Provided support for projects from concept to deployment including post-implementation support. Includes requirements gathering for the detail design document (DDD), developing user acceptance testing and business readiness testing (UAT/BRT) test cases, execution of testing, assisting with training preparation, monitoring project issues and defects, preparation of communications and overall project support.• Worked with teams to identify areas of system improvement; improved order provisioning efficiency as well as department ability to deliver customer services on due date• Provided end-to-end operational process and procedural improvements, including assessment and deployment of handoff reduction initiatives.• Created and submitted regular daily, weekly and monthly reports (system stability, score cards, project budget, daily stats)• Monitored daily ETM (ticket system) ticketing and ensured tickets were handled within acceptable service levels (24- hour, 3 or 5 day SLA)

Brampton, Ontario, Canada

• Created move, feature change, telephone number change, directory listing change and e911 (emergency information) orders.• Maintained productivity and turnaround times as outlined by department objectives by clearing all queues of outstanding orders by correcting errors or manually entering the order into the Siebel order system by all order queues cleared within 24 hours.• Was involved in testing and implementation of Savvion (Internal Order Tracking Application) by creating test orders specific to our team, testing the order and providing feedback on how to improve Savvion with regards to how the orders our group were responsible for were to flow in and out of Savvion.• Created and submitted daily and weekly team productivity reports• Siebel Decommission project prime for MAC Team. The company decided to replace Siebel with an updated order tracking system. I was involved from day one by providing the project team with our teams needs in the new tracking system, creating and running test orders, providing feedback on the results of the test orders as well as improvements on order flow. • Assisted in MAC process improvements by helping to update order flow processes with new tips, how to create the order, how to handle all error types for each order type by creating new documents for each order type.

Oakville, Ontario, Canada

• Measured inventory levels and ordered stock accordingly • Dealt with various customer issues, questions and problems daily such as damaged product, locating product and describing how products worked and how to use them as well as providing tips on how to get the most out of the product• Provided daily reports to my manager of the day’s activities and accomplishments

Diploma, Computer Programming

Certificate, Micro Computer Software