Tom Lennon Email & Phone Number

County Dublin, Ireland

Ireland

• Defining scope and project managing interest only mortgage contact campaign from end to end for two channels, AIBGB and First Trust Bank.
• Defining and embedding mortgage retention plan to reduce early redemption rates of mortgages
• Managing quarterly rates changes for First Trust Bank and AIBGB ensuring efficient implementation of new rates and clear effective internal and external communication of the new rates
• Business Lead on multiple UK mortgage projects, including enhancements to existing products, updating tariff brochures and terms and conditions documents and also stakeholder engagement
• Managing all historic mortgage misselling complaints which involved liaising with multiple departments in order to ensure complaints are handled efficiently
• Liaising between multiple departments both in Dublin and in the Belfast site to ensure clear communication

Ireland

• Managed regulatory restitution task to extremely tight deadlines and with limited resources including data analysis, stakeholder engagement, QA and follow up customer (internal and external) queries.
• Managed the internal communications roll-out of the personal loan pricing policy.
• Design and production of monthly competitor analysis and market report issued the head of the function
• Simplified monthly review of complaints for systemic issues to ensure a quicker more efficient process
• Managing, coordinating and drafting responses to queries to the Business and Personal mailbox with a twenty four hour turnaround where possible.
• Oversight of monthly watchlists

• Successfully delivered PCAR return for credit cards section whilst embedding code and framework which is still in use
• Continually refining monthly MI report so as to enhance clarity and impact
• Preparation of monthly MI pack
• Resolution of ad hoc queries to area within tight deadlines
• Production of monthly MI pack for senior management

• Management of vulnerable SME business accounts and assessment of the level of associated risk.
• Analysed the credit risk of accounts by reviewing transactions and repayments.
• Assessed the repayment capacity of account turnover and financial commitments.
• Forged productive, positive relationships with clients to maximise payment returns.
• Engaged with clients to determine root causes of account issues and agreement of a remedial ‘back on track’ strategy.
• Ensured full compliance with regulatory demands.

• Successfully secured a place on the AIB Graduate Programme after a highly competitive and vigorous testing and interview process. Based in a Commercial Banking team of 18 staff and reported to the Head of Credit Support.
• Managed a portfolio of clients based in North East Leinster and Dublin areas.
• Met with and developed constructive relationships with Managing Directors of businesses with exposure of up to €1 million.
• Devised strategies with clients for restructuring and reduction of debts.
• Strategically reviewed client portfolio presenting results to management on a quarterly basis.
• Conducted meetings with Retail Lending Managers to agree plans for account management.

Masters In Strategic Management, Specialisations: Strategic Management, Corporate Financial Strategy, Management Of Information

Agribusiness, Specialisations: Project Management, Financial Planning, Business Policy, Operations And Personnel

Activities and Societies: UCD Hurling Club