Simon Tomlin Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Birmingham, England, United Kingdom

Leamington Spa, England, United Kingdom

Manchester, England, United Kingdom

Assistant Store Manager in this £1.5m turnover store with a team of 9 including 3 managers.Assist the Store Manager in management of daily operation of the store, including sales, customer service, operations and administration, communication and merchandising. In September 2019, I was responsible for implementing and managing the successful launch of the first HUGO concession for Selfridges Exchange Sq in Manchester City Centre.During my time at Hugo Boss I supported the team to achieve exceptional individual Mystery Shop results on a monthly basis ranging from 95% to 100%.> Complete responsibility of all store areas and team members in the absence of the Store Manager> Support the Store Manager by recruiting high calibre sales advisors, completing team planning and manage performance on a daily basis> Responsible for motivating and driving the team to achieve the location’s performance targets and KPIs set by the business> Build and maintain a loyal client base ensuring a customer centric mindset at all times> Drive the use of all available tools and ensure procedures are executed and policies followed> Build and maintain awareness of competitor activity and local markets by sharing any relevant findings with senior managers / marketing teams> Plan and implement seasonal layout changes including all areas of VM> Manage and maintain offsite stockroom to ensure company standards are maintained at all times and full size availability is available on the sales floor during business hours.In December, I decided to leave Hugo Boss to take a career break to spend some much needed quality time with my family.

Manchester, England, United Kingdom

Responsible for the overall management of the store, management team, sales team, merchandise and customer service. I was also responsible for recruiting, developing and training a team of managers and sales professionals to achieve stretch sales objectives, delivering elevated customer service and maintaining exceptionally high operational and brand standards. On behalf of my exceptional team, I was honoured to accept the award for Best Store Sales Performance in Europe during FY18 at a Store Managers Conference in Stockholm. Duties of this role;> Drive the team to consistently meet and exceed sales goals/plans/KPI's. > Analyse weekly sales reports and data to determine the needs of the business and set the overall business strategy for the store for current and future goals.> Set individual performance goals for management teams and sales associates, ensuring goals reflect store business projections and plans.> Continuously motivate and drive team to meet assigned sales and productivity goals. > Support the development of associates sales techniques, ensuring utilisation of elevated levels of sales and service to maximize sales by partnering with the management team planning /executing strategy. > Demonstrate an in-depth knowledge of the brand and cascade to the team to ensure selling team are fluent in all aspects of product knowledge. > Continuously collaborate with senior managers, local businesses and marketing dept. to identify marketing opportunities in the local area to support sales. > Ensure team have constant client communication through utilisation of their client books and databases to build and maintain new and existing relationships with clients. > Actively plan, manage and implement all special events inclusive of collection previews, client events, sale events and center events etc.> Recruit, train, and develop management team and sales team ensuring all positions are filled in a timely manner and to brand expectations.

Liverpool, England, United Kingdom

Maternity cover in this £1.8m turnover flagship, managing a team of 12 including 3 managers located in the Liverpool ONE development.

Manchester, England, United Kingdom

Assistant Manager in this £1.9m turnover new store at Manchester Trafford Centre with a team of 12 including 3 managers.Assist the Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication and merchandising. Ability to assume the responsibilities of the Store Manager in her absence. Duties of this role;> Assist in the tracking, monitoring, and communication of business results. > Ensure an elevated level of sales and service is practiced by all associates; lead by example. > Continue to develop personal sales techniques and assist in the development of associates sales techniques to maximize sales. > Ensure all sales related policies and procedures are maintained. > Demonstrate an in-depth knowledge of the brand, and develop product knowledge among selling team. > Build and maintain repeat clientele by utilizing personal client book and assisting team with utilizing their client books to build, maintain and grow relationships. > Ability to resolve all client problems and complaints quickly and effectively utilising all channels available.Promoted to Store Manager of New Cathedral Street standalone store after my first 3 months in the business.

Birmingham, England, United Kingdom

Flagship Deputy Manager in this £5.9m turnover newly refitted store located at Birmingham Fort, managing a team of 60 including 9 managers across service, product and operations.> Responsible for identifying opportunities to increase store sales/KPI's. > Support the implementation of company layout to a high standard > Analysing all available commercial reports and creating actions in order to drive the business forward on a daily/weekly/monthly basis.> Conducting daily floor walks with all areas of the business (Service, Operations and Product) and delegating findings.> Constantly reviewing competitor activity and communicating feedback to the relevant department at all levels of the business> Leading from the front and supporting the team to provide an exceptional Customer Service Experience during business hours> Motivating the team to deliver genuine service to customers and maximise opportunities to up sell/ link sell across the store> Responsible for all areas of recruitment including interviews, inductions, 1-2-1 touch bases, coaching and driving career development. > Responsible for team productivity and cost control through the effective management of payroll - ensuring right people, right place, right time.> Manage profit protection expectation by ensuring all members of the team deter theft through exceptional service.During my time in Birmingham, the team consistently achieved monthly Mystery Shop results of 85% to 100%.

Liverpool, England, United Kingdom

I was the Menswear Commercial Manager for the biggest store in the River Island portfolio. I supported the Store Manager by managing a team of 15 service staff and 6 product staff in the £17m turnover store spanning over 3 floors with the Menswear floor taking £5m per annum on 8000 sq ft.My daily focuses were to ensure operational and commercial standards are met to company expectations and directives within agreed timescales, to lead by example, maximising and driving store sales, performance and profitability and to develop and manage both the service team and the product team.

Gloucester, England, United Kingdom

Secondment to Store Manager in this 1.2m turnover store with a team of 12 including 3 managers in the city of Gloucester.> Responsible for identifying opportunities to increase store sales/KPI's. > Support the implementation of company layout to a high standard > Analysing all available commercial reports and creating actions in order to drive the business forward on a daily/weekly/monthly basis.> Conducting daily floor walks with all areas of the business (Service, Operations and Product) and delegating findings.> Constantly reviewing competitor activity and communicating feedback to the relevant department at all levels of the business> Leading from the front and supporting the team to provide an exceptional Customer Service Experience during business hours> Motivating the team to deliver genuine service to customers and maximise opportunities to up sell/ link sell across the store> Responsible for all areas of recruitment including interviews, inductions, 1-2-1 touch bases, coaching and driving career development. > Responsible for team productivity and cost control through the effective management of payroll - ensuring right people, right place, right time.> Manage profit protection expectation by ensuring all members of the team deter theft through exceptional service.

Wolverhampton, England, United Kingdom

Secondment to Deputy Manager in this £1.5m turnover store in Wolverhampton, managing a team of 18 across service, operations and product including 2 managers and 2 supervisors.> Responsible for identifying opportunities to increase store sales/KPI's. > Support the implementation of company layout to a high standard > Analysing all available commercial reports and creating actions in order to drive the business forward on a daily/weekly/monthly basis.> Conducting daily floor walks with all areas of the business (Service, Operations and Product) and delegating findings.> Constantly reviewing competitor activity and communicating feedback to the relevant department at all levels of the business> Leading from the front and supporting the team to provide an exceptional Customer Service Experience during business hours> Motivating the team to deliver genuine service to customers and maximise opportunities to up sell/ link sell across the store> Responsible for all areas of recruitment including interviews, inductions, 1-2-1 touch bases, coaching and driving career development. > Responsible for team productivity and cost control through the effective management of payroll - ensuring right people, right place, right time.> Manage profit protection expectation by ensuring all members of the team deter theft through exceptional service.

Birmingham, England, United Kingdom

Operations Manager with a team of 10 in this £5.5m turnover store located at Birmingham Fort.Assist Store Manager in management and daily operation of the store, including operations and administration, sales, customer service, communication and merchandising. Ability to assume the responsibilities of the Store Manager in their absence. Responsibilities included;> Maintaining and achieving high back of house operational and merchandising standards > Processing deliveries, store to store transfers and return to vendor transfer> Lead annual store stocktake including setup, implementation and follow up actions> Execution of store replenishment system, ensuring product is picked and transported to the shop floor every hour and every 30 minutes during peak> Maintenance of the store Health & Safety/ Profit Protection procedures and ensuring all members of the team contribute to the business expectation> Maintenance of all POS systems including tills, computers, handheld technology and BOH systems> Building highly motivated teams through efficient recruitment, onboarding, coaching and developing> Maintain store offsite/remote stockroom during peak> Reviewing and editing all payroll processes and reconciliation > Collate and organise all store administration including filing, follow up and destructionDuring my time in Birmingham I was the opening Operations Manager for the following store refits/re-sites; Tamworth, Walsall, Oxford, Leicester Highcross, Cardiff St.David's, Dubai Mall of the Emirates, Ukraine Dreamtown and Rotterdam Lijnbaan

Worcester, England, United Kingdom

Menswear Product Manager in this £1.3m turnover store in the city of Worcester managing a team of 6 service advisors including 1 supervisor.Responsibilities included;> Increase conversion through customer engagement > Inspire customers using both verbal and visual engagement with the product> Achieve and enhance brand standards including strong visuals > Utilise reports to make commercial and financial decisions that will increase profit> Management of cost control, how to drive and protect profit > Responsible for all areas of retail risk and health & safety> Manage performance and give in the moment feedback > Implement and delegate tasks with close follow up and lead by example at all times

Redditch, England, United Kingdom

High School Diploma, Art/Art Studies

Activities and Societies: Art & Design, Graphic Design, Information Technology and Business studies at AS level Art & Design, Graphics.

High School Diploma, Graphic Design

Activities and Societies: Art & Design, Graphic Design, Information Technology and Business studies at AS level Art & Design, Graphics.

High School Diploma, Information Technology

Activities and Societies: Art & Design, Graphic Design, Information Technology and Business studies at AS level Art & Design, Graphics.