AeroLeads people directory · profile
Tom Lord Email & Phone Number
Director, UK Multifamily Operations
at
Greystar (International)
1 work email found
@inspiredvillages.co.uk
2 phones found area 189 and 877
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, UK Multifamily Operations
Location
Redhill, England, United Kingdom
Who is Tom Lord? Overview
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Quick answer
Tom Lord is listed as Director, UK Multifamily Operations at Greystar (International), based in Redhill, England, United Kingdom. AeroLeads shows a work email signal at inspiredvillages.co.uk, phone signal with area code 189, 877, and a matched LinkedIn profile for Tom Lord.
Tom Lord previously worked as Director Of Operations at Houst and Chief Operating Officer at Inspired Villages Group. Tom Lord holds Ba (Hons) International Hospitality Management, Hospitality Management from Nottingham Trent University.
Company email context
Email format at Greystar (International)
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{first}.{last}@inspiredvillages.co.uk
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AeroLeads found 1 current-domain work email signal for Tom Lord. Compare company email patterns before reaching out.
Profile bio
About Tom Lord
I am a strategic leader with over 20 years of experience in hospitality and operations, currently serving as the Director of UK Multifamily Operations at Greystar, a global leader in rental housing. My mission is to improve operational business performance and deliver outstanding customer service across Greystar's multifamily portfolio in the UK.I have a proven track record of developing and implementing corporate strategies, leading and managing operational teams, driving process improvement and innovation, and creating high performing cultures. Some of my key achievements include developing and leading the company's response to the Covid-19 pandemic, securing a £500m equity raise to support the future growth of the business, and creating and communicating the brand and service frameworks. I am passionate about understanding customer insights and developing strategies for future growth, and I am always action-oriented, decisive, and deliver at pace.
Listed skills include Hotels, Hotel Management, Hospitality Management, Yield Management, and 50 others.
Current workplace
Tom Lord's current company
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13 roles
Tom Lord work experience
A career timeline built from the work history available for this profile.
Director, Uk Multifamily Operations
Current
Apr 2023 - Present
Director Of Operations
Senior Operations Leader responsible for :- Operational Strategy- Operational innovations- Setting, measuring and delivering OKRs- Process improvement- Process automation- Global team- Third party contractors (c. 300)- Online distribution - Guest Experience team (Call centre)
Jun 2022 - Apr 2023
Chief Operating Officer
Executive Team member responsible and accountable for: o Operational strategy o Operations Team (c 200 team members) o Service standards and service quality o Customer insights o Operational budgets o Risk, Health & Safety o Implementation and improvement of performance systems and processes Key initiatives delivered • Defined, launched and embedded company purpose, values and principle • Developed and embedded service framework, customer journey mapping and standard operating procedures • Development of crisis response plans, including Covid-19 pandemic response • Led the development of village opening guides in preparation for scale • Led development of and implementation of Business Insights tool to surface performance data • Implementation of new risk and management systems across the business • Implementation of Objectives & Key Results methodology across the business to improve focus on delivery at all levels
Sep 2018 - Jan 2022
Head Of Global Operations
Leading the Global Operations Support team, reporting into the SVP Global Strategy. Holding a number of responsibilities: o Member and coordinator of Global Operations council, alongside regional COO’s o Hotel Ready Process, working alongside functions to implement initiatives into hotels globally o Customer Satisfaction Survey Programme Management o Programme ownership of Winning Metrics, KPI systems designed to drive improvements in hotel level performance o Restaurant and Bars strategy o Project advisory
May 2016 - Jun 2018
Director Global Operations
Improving the way in which we run our hotels across the globe
Aug 2012 - May 2016
Hotels Manager
Responsible for 3 hotels in Dubai Festival City. InterContinental, Crowne Plaza and InterContinental Residence Suites
Feb 2011 - Aug 2012
Acting Area General Manager Dubai Festival City
Responsible for InterContinental Dubai Festival City, Crowne Plaza Dubai Festival City, InterContinental residence Suites Dubai Festival City and Al Badia Golf Club by InterContinental
Jul 2011 - Dec 2011
Club Manager - Al Badia Golf Club Dubai Festival City
Interim Golf Club Manager of Championship Golf Course
Sep 2010 - Feb 2011
Hotel Manager - Intercontinental Residence Suites Dubai Festival City
Opened InterContinental Residence Suites in July 2009, a 216 suite hotel
Jul 2009 - Feb 2011
Hotel Manager
Responsible for day to day management of 5 star hotel
Nov 2008 - Oct 2009
Project Director, Denham
Project Director for design, fit out and move of IHG's global head offices based in UK
Oct 2007 - Nov 2008
General Manager
Leading a great team to deliver outstanding results
Jan 2007 - Oct 2007
2 education records
Tom Lord education
Ba (Hons) International Hospitality Management, Hospitality Management
Nottingham Trent University
Education record
Hymers College
FAQ
Frequently asked questions about Tom Lord
Quick answers generated from the profile data available on this page.
What company does Tom Lord work for?
Tom Lord works for Greystar (International).
What is Tom Lord's role at Greystar (International)?
Tom Lord is listed as Director, UK Multifamily Operations at Greystar (International).
What is Tom Lord's email address?
AeroLeads has found 1 work email signal at @inspiredvillages.co.uk for Tom Lord at Greystar (International).
What is Tom Lord's phone number?
AeroLeads has found 2 phone signal(s) with area code 189, 877 for Tom Lord at Greystar (International).
Where is Tom Lord based?
Tom Lord is based in Redhill, England, United Kingdom while working with Greystar (International).
What companies has Tom Lord worked for?
Tom Lord has worked for Greystar (International), Houst, Inspired Villages Group, and Intercontinental Hotels Group (Ihg®).
How can I contact Tom Lord?
You can use AeroLeads to view verified contact signals for Tom Lord at Greystar (International), including work email, phone, and LinkedIn data when available.
What schools did Tom Lord attend?
Tom Lord holds Ba (Hons) International Hospitality Management, Hospitality Management from Nottingham Trent University.
What skills is Tom Lord known for?
Tom Lord is listed with skills including Hotels, Hotel Management, Hospitality Management, Yield Management, Pre Opening, Hospitality Industry, Rooms Division, and Hospitality.
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