I am a strategic leader with over 20 years of experience in hospitality and operations, currently serving as the Director of UK Multifamily Operations at Greystar, a global leader in rental housing. My mission is to improve operational business performance and deliver outstanding customer service across Greystar's multifamily portfolio in the UK.I have a proven track record of developing and implementing corporate strategies, leading and managing operational teams, driving process improvement and innovation, and creating high performing cultures. Some of my key achievements include developing and leading the company's response to the Covid-19 pandemic, securing a £500m equity raise to support the future growth of the business, and creating and communicating the brand and service frameworks. I am passionate about understanding customer insights and developing strategies for future growth, and I am always action-oriented, decisive, and deliver at pace.