CURRENTAfter nearly 33 years in corporate environments, ending at the senior executive level leading global teams and organizations, I've begun a new chapter in my career. After a couple of years doing consulting with high-tech startups, coaching and development with executive teams, and angel investing with creative idea generators developing improved human solutions I became enamored with the individual service aspects of the home consumer marketplace. Combining my entrepreneurial spirit and deep business capabilities I launched a small home services business replete with national certification in a high-growth, locally competitive marketplace. I am having more fun than ever, providing exceptional customer experiences and building a high-value successful brand that is keeping homeowners and their families safer while saving them money on their utilities.*************************CAREEROver 20 years of multi-faceted career experience leading organizations at the senior and executive level, driving improved service/sales results, steering turnarounds, leading change, and leveraging a bias for action to deliver positive bottom-line performance improvements. Accomplished leader with unique combination of agility and operations acumen coupled with a strong background in financial and operational analysis enhanced by a core strength in leadership development. Driven by collaborating cross-functionally to attain results that consistently exceed expectations. Thrive on challenging opportunities to develop innovative business solutions focused on long-term gains.-Proven success cutting operational costs, fueling annual revenues, and intensifying customer satisfaction.-Instrumental in developing formalized processes and systems that deliver ROI through efficiency and productivity gains.-Repeatedly tapped for positions of greater responsibility based upon exceptional career performance.Specialties: Software as a Service (SaaS) SupportCloud Service StrategyService Delivery OptimizationStrategic Business DevelopmentGlobal Service Operations ManagementLeadership and Organizational DevelopmentContact Center Executive LeadershipFinancial Planning and AnalysisHuman Capital ManagementStrategic and Management ConsultingOrganizational RestructuringM&A/Service IntegrationService Center Site Selection and BuildoutProcess Engineering and ImprovementSix Sigma Executive Sponsorship
Listed skills include Business Development, Personnel Management, Vendor Management, Performance Management, and 33 others.
