Tom Ross Email & Phone Number

Louisville, Kentucky Area

Greater Chicago Area

Louisville

Responsible for Infrastructure Services, Security and Compliance.

Sellersburg In

Responsible for development and delivery of Eagle6 application. Also responsible for all internal infrastructure. -Defined and implemented strategy for growing a single team of developers to multiple teams with broader skillsets, enabling quicker delivery of product features.-Refined product requirements and schedule, enabling on-time delivery for first product installation

Louisville Ky

Managed 2 data centers and all technology supporting customers of 2 business units in multiple locations, and application development & support for 1 business unit. Total staff of 125 with 8 direct reports and a budget of $35mm.-Supported service and financial goals by creating a single infrastructure team, supporting applications development and IT Operations for SVS and Comdata business units.-Developed new cost center structure to allow IT costs to be properly allocated across 2 business units.-Improved service levels and eliminated over $1mm in annual expenses by implementing a program to improve and better utilize vendor relationships.-Led effort to implement systems at a third party data center in Shanghai, China, ensuring compliance with new Chinese government regulations for customers with over $5mm in annual revenue.

Louisville Ky

Directed staff of 90, including 15 offshore, with 6 direct reports and a $17mm budget. Responsible for all infrastructure, compliance, IT security and applications supporting Stored Value Solutions internal and external customers.-Created new teams supporting data center operations and infrastructure, ensuring customer SLA’s were exceeded.-Analyzed IT processes, third party software and vendor relationships, resulting in a 20% reduction of expenses, while improving overall service levels and accelerating the delivery of new products.-Led teams defining and delivering new promotional capabilities, leading to increased revenue of over $2mm.-In support of international growth delivered capability for web and reporting systems to support any language and currency. Resulted in support for customers in over 25 languages across 40+ countries.-Implemented off-shore product support team reducing response time to customer calls and issues by over 50%.

Louisville Ky

Led initiatives to design and implement disaster recovery capabilities. Also led account management and call center operations of 2 different business units. -Developed active/active processing capabilities with real-time failover to secondary data center, eliminating client impact of processing issues and ensuring system availability of over 99.999%.-Managed integrations of acquired companies, ensuring revenue retention of over $8mm and support for 60+ customers.-Implemented new call center organization by integrating 2 management teams from separate lines of business, leading to cost reduction and service improvement.-Developed processes and systems for supporting franchisee business model, leading to over $10mm annualized revenue in new markets.

Louisville Ky

Areas of responsibility included Technical Sales Support, Customer Implementation, Applications Development, Product Management and Operations.