IT Business Analyst for Customer-facing web site and web tools. API design.

• Increased Enterprise Analyst team proficiency by development of requirements methodology; and training.• Played a key role as a go-to analyst for scoping complex and important projects introducing new company capabilities, such as healthcare portals, online member enrollment, and new products.• Increased company productivity and customer satisfaction by defining business and system requirements for move from disparate legacy systems to a common platform and business process; and… Show more • Increased Enterprise Analyst team proficiency by development of requirements methodology; and training.• Played a key role as a go-to analyst for scoping complex and important projects introducing new company capabilities, such as healthcare portals, online member enrollment, and new products.• Increased company productivity and customer satisfaction by defining business and system requirements for move from disparate legacy systems to a common platform and business process; and facilitated the transition by designing user interfaces; performing user acceptance; and training staff on new and changed processes.• Saved company $4M annually by re-engineering claims business process and staff education.• Reduced customer service calls and claims appeals; and increased customer satisfaction, byintroducing a company-wide understanding of provider networks. Show less

• Facilitated the HP-Compaq merger by creating business rules and requirements, system requirements, and design specifications for integration of three different Web Services environments for HP Passport.• Ensured business functions adhered to HP regional design and language standards and information security control policies; and ensured functional consistency; by defining a requirements and business rules tracking system.• Ensured a positive and consistent user experience, and reduced… Show more • Facilitated the HP-Compaq merger by creating business rules and requirements, system requirements, and design specifications for integration of three different Web Services environments for HP Passport.• Ensured business functions adhered to HP regional design and language standards and information security control policies; and ensured functional consistency; by defining a requirements and business rules tracking system.• Ensured a positive and consistent user experience, and reduced errors, by re-engineering business process flows. Derived current system functionality and business rules by reverse-engineering Visual Basic code. Show less

• Contributed to transitioning from legacy systems for Visa processing systems and supporting applications, while reducing operational complexity and improving efficiency. Developed functional specifications, user training materials, and coordinated product releases and updates for:1. VisaNeXt, the payment processing system.2. Profile Manager, a system for managing global member banks, and their cardholder and service subscriptions3. Consolidated Back-office Services, a risk, fraud,… Show more • Contributed to transitioning from legacy systems for Visa processing systems and supporting applications, while reducing operational complexity and improving efficiency. Developed functional specifications, user training materials, and coordinated product releases and updates for:1. VisaNeXt, the payment processing system.2. Profile Manager, a system for managing global member banks, and their cardholder and service subscriptions3. Consolidated Back-office Services, a risk, fraud, and transaction chargeback and reversal system4. Visa Online, for managing member bank service offerings• Increased team proficiency by teaching classes on Java, Visual Age for Java, and business requirements modeling. Administered and managed requirements tracking systems Show less