Are you tired of lackluster results and hearing the same repetitive strategies from consultants? If you are, what are you actively doing differently? The same old, same old isn't going to take you and your organization to the next level.You need two things immediately. The Truth and The Results. The Thomas Luther Group brings you the honesty and impact you need, right now!We bring 16 years of background in the world of Operations, Sales/Business Development and Relationship Management to your table. Our energy and efforts will focus around 4 key components that must be maintained and cared for at all times: -Fiscal Excellence (Profit Margin Improvement)-Client Performance & Value (Performance Improvement Strategy & Added Value Definition)-Culture (Development of your employees and the impact that has on attendance and retention)-Community (Creation of Philanthropic strategy that will impact your public image & recruiting)Within those 4 key areas, lie vital activities that if cared for, can your take your company to the next level with performance, profitability and reputation.Specifically, our areas of expertise include helping your organization with the following:Cultural Outlook:-Cultural Assessment & Retention Strategy Creation-Employee Engagement Strategies-Balanced Scorecard CreationExposure Services:-Branding & Promotional Strategy-Insights/Customer Strategy-Social Media Identity & StrategyGrowth Services:-Tactical & Strategic Client Review and Growth Proposals-Performance Analysis and Value Prop Creation-Sales & Operational Capabilities Review & SolutioningTalent Management Exposure Services:-Performance Management & Enhancement Strategies-Leadership Development Curriculum-Organizational Development & Design

It's simple! People At Your Service provides companies in the SMB range a chance to have an executive salesforce on their behalf! We're industry agostic and helping companies in the Tri-State improve and grow one day at at time! In addition to sales and business development, we're focused on fractional leadership and business process outsourcing-Customer Service, Accounting and Finance, Staffing Solutions and Human Resource Functions.

At RDI Corporation, we believe in winning smart by providing customized, yet highly strategic solutions. We believe in teamwork, which is why our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: Winning.RDI offers solutions for all your business needs and we’ve got the players to get it done. From digital marketing to call center services, research and development to IT support, RDI Corporation is equipped with the tools you need to solve even the biggest challenges.Our family of award-winning of brands, RDI/A Digital, RDI Intuitive Technical, SIRS, and RDI Connect, are unique in that they are not only capable of understanding shifts in individual industries and trends, but can also be used in tandem with each other. Because of that, we can solve any problem, overturn any roadblock, and get you to where you need to be.

STARTEK provides multiple strategic offerings, which include social media response/monitoring, professional services consulting, customer journey evaluation, retail assessments, mystery shopping, and reporting suites. We offer a variety of core capabilities including voice, chat, email and IVR interactions.

Vantiv is a leading, integrated payment processor differentiated by a single, proprietary technology platform. We build strategic partnerships with our customers, helping them become more efficient, more secure and more successful. Vantiv is the third largest merchant acquirer and the largest PIN debit acquirer based on number of transactions in the U.S. The company’s growth strategy includes expanding further into high growth payment segments such as prepaid, ecommerce, mobile and information solutions and attractive verticals such as business-to-business, government and healthcare.

Responsible for the fiscal development and developmental growth of employees supporting initiatives for clients including Comcast, All-State, General MotorsConsistently met and exceeded our P&L goals thru change management and six-sigma related initiatives. Improved GP% on an average of 19% month over month in 2010-2011

Led and Developed 32 Escalation Specialists supporting 8 servicing sites & 1500 customer service representativesDeveloped and facilitated customer centric empowerment program focused on customer experience and quality of serviceConsistently met and exceeded business expectations around average handle time, average speed of answer, voice of customer resultsE-Payment/E-Service Access-Developed and owned a process on providing system access to all 1,500 frontline associates Payment Processing: Developed & owned green belt process around reduction of payment defects