Tom Middleton-Leonard Email & Phone Number

Salford Quays

Supporting the Senior Manager (Risk, Control and Governance) and UKI in the delivery of New Product Development (NPD) and In-Life Product Management (ILPM) process as per business and regulatory requirements.Leading on co-ordination of key governance forums (inc. scheduling, creation of meeting packs, recording of minutes, actions etc.).Ensuring all.

Salford Quays

Managed, developed and lead processes focused on identifying a need for change and delivering the change ensuring our products met customer and business needs.Managed and developed existing processes that focused on capturing and interpreting customer and business MI.Assessed the impact of System functionality – Swift or other systems associated to Swift.

Salford Quays

Support the Consumer PMI product team to manage a range of Consumer PMI products to support the business in its growth plans.Support the development, approval and implementation of initiatives, with a clear rationale for each change.Responsible for enhancing customer value and the customer experience via product and process changes.Responsible for.

Manchester, England, United Kingdom

When I first joined as a Business Improvement Manager, I was responsible for picking up a Vulnerable Customer (VC) project within the UKI Commercial area, ensuring up to date information and processes are within FCA and ABI guidelines yet still enabling staff to deal with a VC in the most appropriate way to meet their needs.I reviewed all the work that has.

Manchester, England, United Kingdom

The job entailed supporting the investigation in to establishing the root cause of severity 1 and 2 incidents across the UKI Commercial function and assisting with the implementation of improvements to mitigate the risk of them reoccurring. A big part of the role was to ensure that all records were fully up to date for audit and compliance purposes. When a.

Manchester, United Kingdom

During my time as a Knowledge Management Consultant, I was responsible for ensuring all the content on the Knowledge Management system (SupportPoint) was accurate, up to date and had all the relevant owners associated to each document. Any new content requests were reviewed, re-written in plain English and consistent with the other c.40,000 documents held.

Salford Quays

I was responsible for assessing ideas allocated to me that came in to the team through the Continuous Improvement (CI) suggestions scheme (LaunchPad). The ideas were assessed for the feasibility of whether the suggestion or change would be worth while to investigate and implement across the customer service contact centre using CI methodologies.I lead.

Manchester Area, United Kingdom

General retail work

I was responsible for answering incoming calls from customers and handling their queries from pre-authorising medical treatment, discussing their claims, providing advice on what their policy covers and support them with questions.I became a mentor in the performance academy to help new starters with any queries they had to support our customers when they.

Responsibilities included processing customers health insurance claims that came in either via post or electronically. Key attention to detail was required to ensure claims were processed for the right amount, to the correct payee and within the policy parameters. Once competent, I was then responsible for reviewing claims processed by our off shore team.

Manchester Area, United Kingdom

General retail work

Wigan, England, United Kingdom

General retail work and management of store in the store managers absence.

Wigan, England, United Kingdom

General retail work

Improvement Specialist Level 5 Apprenticeship, Business Improvment

Bachelor'S Degree, Business Management (Accounting) 60 Credits, Pass

Hnd Business And Finance (Year 1), Year 1, Pass

• Legal Aspects of Business. • Work Based Project 1. • Foundations of Quality Management. • Foundations of Personnel Management. •.

A-Levels, Avce Business Studies (Double Award), De