Tom Macdonnell Email and Phone Number

BE&A is a consulting company that specializes in IT and Telecom technology projects that are high impact, high visibility, and have can't miss deadlines. Our foundation was built on call center technology consulting, project management of deployments, and product launches. We have since expanded our capabilities to include Program and Project Management of large sports venues and events such as the new Atlanta Braves Stadium and the Battery Atlanta and Little Caesar's Arena and the District Detroit. Over the years our clients have run the gamut from Fortune 500 companies to small Internet start-ups. We have extensive experience with telecommunication carriers, cable companies, health care providers, financial services companies, and manufacturers. Our Services Include: Program and Project Management, IT Cost Consulting, Process Development and Documentation, Operational Readiness Testing, Call Center Technology Consulting, Product Launches, Vendor Negotiation and Management

On site Project Manager for WiFi AP installs for the New Atlanta Braves Stadium (Sun Trust Stadium) and Atlanta Battery Project complete 1000+ WiFi access points installed 100 % operational in the stadium

* Point of contact to the Central Divisional PMO (“DPMO”) and to Business Service Owners for issues, risks, and questions of new business service initiatives. * Manage on behalf of business services owners and assigned EPMO PM the DPMO Intake requests in Division and ensure the request and impact(s) are clearly understood by the appropriate Division and Regional stakeholders . Gain alignment with division/region stakeholders for each project. The Business Service Person responsible for driving Business and Market Readiness Testing as applicable, partnering closely with the Division and Regional Project Managers. Major product launches for Central Division Business Services: SIP, WiFi Pro, New Equipment, all advanced voice products, speed increases, video upgrades.

Development and deployment of a single Point of Contact (POC) maintenance program and emergency response for Comcast. This program covers Indiana as well as multiple sites across the country for the MSO’s national backbone. Supporting generator, HVAC, fire suppression, AC/DC plant, universal power supply (UPS), inverters and overall facility care.

Creating a preventive maintenance and emergency response program for a major communications company

* Project management of initial Interface to Level 3, Quest, Sprint and Windstream so IP addresses could be issued. ISP creation saved company 20 Million annually * Installation of multiple Fiber Rings to support network transport redundancy throughout the footprint * Created and supported original Network Operations Center (NOC) * Subject Matter Expert (SME) and requirements Specialist for Business Services Multi-Line Phone roll out * Developed and managed Tier 2, Tier 3 and Tier 4 Trouble Resolution Group (TRG) support teams * Project managed installation and launch of Sun Server Voicemail platform from requirements to Cap and Grow * Installed and supported 11 VOIP switches * SME for migration of partial footprint to Comcast

manage installs for WiFi AP's for the new Braves Stadium and Battery

one of two first test sites for Comcast Phone