Tom Margitson (Cemap) Email & Phone Number

Norfolk Area

Estate Agency based role for leading independent mortgage broker, conducting mortgage and protection advice appointments with a diverse range of residential customers and buy to let investors. - Delivery of operational plans for the Estate Agency financial services business - Management of the relationship with the Estate Agent - Holding Fact Find and Sales meetings with customers to establish need following sales processes - Taking forward business plan and objectives and… Show more Estate Agency based role for leading independent mortgage broker, conducting mortgage and protection advice appointments with a diverse range of residential customers and buy to let investors. - Delivery of operational plans for the Estate Agency financial services business - Management of the relationship with the Estate Agent - Holding Fact Find and Sales meetings with customers to establish need following sales processes - Taking forward business plan and objectives and building client base - Attending meetings with business development managers from lenders and insurers - Deputising for other members of staff as required by the business Show less

Norwich, United Kingdom

Telephone based role for Royal Bank of Scotland and NatWest, providing quality mortgage advice to customers on a daily basis ensuring targets met whilst being fully compliant.• Fulfilled a minimum of 1 mortgage application per day, often exceeding targets set on a weekly basis;• Ensured excellent customer service given throughout mortgage application process, keeping a fair customer outcome in mind from start to finish – achieved high level of feedback from customers following… Show more Telephone based role for Royal Bank of Scotland and NatWest, providing quality mortgage advice to customers on a daily basis ensuring targets met whilst being fully compliant.• Fulfilled a minimum of 1 mortgage application per day, often exceeding targets set on a weekly basis;• Ensured excellent customer service given throughout mortgage application process, keeping a fair customer outcome in mind from start to finish – achieved high level of feedback from customers following customer service surveys issued;• Maintained high level of compliance following multiple regular file checks carried out by internal auditors;• Processed exceptions to the Bank’s credit policy where a beneficial outcome was identified and achieved high success rates leading to ability to service more customers;• Undertook role of ensuring the team’s continual professional development kept up to date with regular reading and testing;• Assisted with newly qualified and new to bank team members, ensuring further training was given and high quality of advice passed on to all customers;• Identified protection shortfalls and needs, and referred leads to Protection Advisors where appropriate resulting in cross-sales;• Liaised with private banking managers and customer service advisors in order to provide a thorough and streamlined process to all customers – also obtained positive feedback from colleagues for assistance given and recommended for future applications. Show less

Norwich, England

Branch based role for leading non-standard consumer credit company, managing portfolio of 400-500 customer accounts and ensuring results met target objectives.• Maintained sound management of over £1.5 million of gross receivables, through planning and organising outbound calls and letters in line with fair collections policy;• Prioritised customers not solicited within 6 months, establishing contact and rebuilding relationships – achieved over 110% total cash target 3 months in a… Show more Branch based role for leading non-standard consumer credit company, managing portfolio of 400-500 customer accounts and ensuring results met target objectives.• Maintained sound management of over £1.5 million of gross receivables, through planning and organising outbound calls and letters in line with fair collections policy;• Prioritised customers not solicited within 6 months, establishing contact and rebuilding relationships – achieved over 110% total cash target 3 months in a row through focusing on these accounts;• Undertook relief cover in Branch Managers absence on various occasions, improving projected results each time;• Identified sales leads through asking open and probing questions during conversations with customers, leading to regular delivery of settlement payments;• Prepared for each conversation with customers, collating information regarding history of payments together with future plans based on different payment amounts;• Analysed management reports to identify most efficient methods of achieving target objectives;• Coached new staff within branch in successful procedures and communicated cost-saving ideas upwards to ensure levels of efficiency maintained;• Initiated spreadsheet used in conjunction with diary system, to maintain customer follow up with reviews completed;• Negotiated with customers, analysing income and expenditure to ascertain how much could be made as a monthly payment when full contractual payments could not be met. Show less

Fakenham, England

Office role with UK-based niche law firm, involving billing departments of Ministry of Justice and private clients for work completed.• Handled the costing of most files from the Criminal Law and Matrimonial Law department, ensuring files billed according to guidelines set by Legal Services Commission;• Conducted meetings with the Managing Partner regarding targets and provided up-to-date spreadsheets on monthly payments;• Responsible for sending certain files to outside Law… Show more Office role with UK-based niche law firm, involving billing departments of Ministry of Justice and private clients for work completed.• Handled the costing of most files from the Criminal Law and Matrimonial Law department, ensuring files billed according to guidelines set by Legal Services Commission;• Conducted meetings with the Managing Partner regarding targets and provided up-to-date spreadsheets on monthly payments;• Responsible for sending certain files to outside Law Costs Draftsmen. Perusing and considering bills upon return;• Liaised with the National Taxing Team, Legal Services Commission, Crown Courts and County Courts regarding outstanding bills;• Communicated with fee-earners within the firm regarding monthly targets and position of payments on certain files;• Agreed fees with Counsel and agents regarding outstanding invoices, often obtaining reduction on amount invoiced through maintaining good working relationships;• Liaised with private clients in the London office on a monthly basis regarding unpaid bills and payment plans.• Implemented electronic record of files, reducing space by identifying files which no longer required storage. Show less

Cemap, Mortgage Advice & Practice

A Level, English Language And Literature, History, Law

Education record