Tommaso Grassi Email & Phone Number

Milan, Italy

• Technical Support and Customer Service Specialist in English, French and Italian for an important European Gaming company:
• Multilingual and multichannel Customer Service Relations through Altitude software
• Multilingual and multichannel Technical Support on client's products (Videogames, Controllers, Headsets and Audio HiFi)
• Book of Procedure, Book of Tools and E-Mail Templates redaction, multilingual translation and update
• New Hire agents Training (small groups and individual sessions) and regular schedule Refresh Training

Milan, Lombardy, Italy

• Customer Service Representative in English, French and Italian for a prominent Cosmetic multinational corporation E-Commerce Service:
• Multilingual and multichannel Customer Service Relations through Salesforce Cloud CRM Software
• Refunds issue through SAP Software
• Operative Testing phase, Production launch and New Hire agents Training on client's Survey sub-project through Nextip Cloud Software

Milan, Lombardy, Italy

Worked on the Opening of the new Falgship Store of the Company in Corso 22 Marzo, Milan.Sales Assistant in TVs, Phones and Appliances departments.Experience interrupted due to the Covid-19 Pandemic.

Milan, Lombardy, Italy

Social Media accounts Editing, bilingual Content Creation and related Advertising Campaigns: LinkedIn, Twitter and FacebookCompany's Website Redaction and Update: Wordpress

Milan Area, Italy

Custom Online Content Creation, Graphic Design, Video Editing and Promotional Material design and production: Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Microsoft Office (Word and Powerpoint)

Milan, Lombardy, Italy

"La Scala Shop" Social Media accounts Editing, bilingual Content Creation in Italian and English and Online Promotion of hosted events: Facebook, Twitter e Instagram

Milan Area, Italy

Sales assistant at La Scala Shop (CDs, Vinyls, Books and Merchandise).Distribution of Programme and visitors welcome during La Scala Theater's Shows.

Milan, Lombardy, Italy

Sales assistant at "High Tech" store in P.za XXV Aprile 12.Reception and display of restocking goods.

Milan, Lombardy, Italy

Articles and interviews for Melty.it online magazine on Italian and international music with a specific focus on the Rap scene.

Milan, Lombardy, Italy

As of 2008 I collaborated with different indipendent music labels and organizations in Milan as Press Office and Social Media Specialist. Press Releases, Web and Local Media Promotion of new releases, Editorial Plan and Editing of Social Media accounts, Video and Promotional Material Design and Production.Main collaborations: JTAG Productions, East Milan.

Milan Area, Italy

• B2B Multilingual Customer Service in English and French for French, Switzerland, Scandinavia and minor markets:
• Multilingual and multichannel relations in English and French with Clients and Sales Team
• Reception, transmission to Purchase Department and Shipping of Client's orders

Milan, Lombardy, Italy

Sales assistant at "High Tech" store in P.za XXV Aprile 12.Reception and display of restocking goods.

Milan, Lombardy, Italy

Sales assistant at "Cargo" store in Via Meucci 39.Reception and display of restocking goods.

Laurea Triennale, Scienze Internazionali E Isrituzioni Europee

Maturità Classica