▪️ Managed 200+ daily inbound and outbound calls, emails, and chats with knowledge and efficiency▪️ Delivered exceptional customer service, and built trust with customers, resulting in increased customer loyalty and retention▪️ Worked with SaaS (SAP, Genesys Cloud, Microsoft 365, Citrix Workplace)▪️ Achieved customer-service department monthly/yearly goals▪️ Skilled in active listening, solving problems, and coaching▪️ Executed internal projects both individually and in a… Show more ▪️ Managed 200+ daily inbound and outbound calls, emails, and chats with knowledge and efficiency▪️ Delivered exceptional customer service, and built trust with customers, resulting in increased customer loyalty and retention▪️ Worked with SaaS (SAP, Genesys Cloud, Microsoft 365, Citrix Workplace)▪️ Achieved customer-service department monthly/yearly goals▪️ Skilled in active listening, solving problems, and coaching▪️ Executed internal projects both individually and in a team▪️ Investigated and resolved user complaints and inquiries related to content moderation decisions Show less

▪️ Assisted the lead photographer during the shootings, including positioning equipment, holding reflectors or other equipment, and adjusting settings on the camera or lighting▪️ Scheduled studio appointments to shoot a wide variety of subjects▪️ Managed social media channels

▪️ Delegated tasks and set deadlines▪️ Overseen day-to-day operation▪️ Monitored team performance and reported on metrics▪️ Motivated team members▪️ Accomplished daily and weekly goals

▪️ Promoted to a team lead position▪️ Executed daily operations on time and maintained high standards of accuracy▪️ Oversaw inventory control levels and verified compliance with storage and organization processes▪️ Developed and implemented policy and procedure updates to improve workflow and productivity▪️ Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules

▪️ Managed 50+ daily inbound and outbound calls and emails with knowledge and efficiency▪️ Delivered exceptional customer service, and built trust with customers, resulting in increased customer loyalty and retention

▪️ Managed front desk and reception areas, serving as the first point of contact for guests▪️ Perform general administrative tasks, such as answering and directing phone calls; handling email, faxes, files, meeting minutes, mailings, and deliveries; and coordinating meeting-room calendars▪️ Maintained filing system, contacts database, employee lists, and inventories▪️ Handled population system projects▪️ Worked daily with Microsoft Office, Outlook, Gmail

▪️ Managed the front desk and reception areas, serving as the first point of contact for guests▪️ Perform general administrative tasks, such as answering and directing phone calls; handling email, faxes, files, meeting minutes, mailings, and deliveries; and coordinating meeting-room calendars▪️ Maintained filing system, contacts database, employee lists, and inventories