Tom May is a Commercial Account Executive at SANS Institute. Colleagues describe him as "I feel so lucky to have gotten to work with Tom at a few different companies and roles now. Tom is such a delight to work with and is an incredible asset to any team. He is communicative and a team player, has a good understanding of the business from sales to customer success, he is good at negotiation and revenue preservation and growth, and in addition, he offers so much more with his delightful personality. In everyday action Tom is motivated to do his best and push forward to help the job, the team, the company, and the customers. I would whole heartedly recommend Tom for any position he dares to try.", "Tom truly understands the importance and value of creating trust, focusing on the customer, and nurturing relationships. He has been our Customer Success and Growth Manager for over two years. In that time, he built a partnership between our organizations, not a vendor/client relationship. We believe he genuinely wants our business and our partnership to succeed. He took the time to understand our business, our needs, and our pain points. He helps us find the best solution. He does an outstanding job of balancing his representation of Cloud Elements and advocating for us. We believe and trust that he wants the solutions that are best for both organizations. He keeps in consistent contact and looks for opportunities to expand and strengthen our organizations' partnership. He has helped us take our partnership from a few integrations to using Cloud Elements for all of Marketing Automation and CRM integrations. He makes us feel important and valued. Our partnership is as strong and as expansive in large part due to Tom's efforts.", and "Tom is reliable and trust worthy. He was the obvious choice when Cloud Elements needed someone to lead the existing Customer Growth function. He is skilled at balancing the focus on retention and customer outcomes while finding ways to grow revenue. With his oversight we were able to increase the number of growing customers from 2% to 18% over the last 18 months. This was accomplished while also managing a large portion of our strategic accounts. Tom helped define and lives by the company wide culture of Customers First."