Thomas Mccarter Email & Phone Number

Fort Myers, Florida, United States

• Acquisition of new clients, banks, credit unions and captive finance companies through cold calling and email
• Acquired 5 new accounts within the first 60 days.
• Developed and implemented a new scorecard/dashboard for Business Development and Client Services that upsold clients for new products and services.
• Established recurring meetings for 20 clients to enhance customer service.

Greater Nashville Area, TN

• Appointed to the Primeritus "Circle of Excellence Committee" for Business Intelligence and Reporting. Helped implement new platform the company’s analysis, and ad hoc reporting.
• Analytics: Dramatic efficiencies / increased decision making by automating ad hoc reports
• Team Leadership: Works cross-functionally with Remarketing, Sales Operations and Vendor Mgt Departments to proactively increase results
• Continually implementing sales plans that include market analysis, account opportunities, short and long-term goals, strategic initiatives and measurable outcomes
• Creates and sustains key influential relationships with customer decision maker's
• Business Development: Negotiates client contracts in conjunction with legal (RFP/RFQ process)

Greater Nashville Area, TN

• Provider of ISO business opportunities within the merchant-acquiring and payment processing industry (credit card processing and financial services to merchants and entrepreneurs)
• Counseling for increased sales, profitability and customer loyalty

National Head Quarters, Greater Nashville Area, TN

• Managed two (2) separate Teams: Operations and Call Center TeamsOperations Team: 2 Direct Reports
• Developed and launched five (5) new warranty products within a 12-month time period including innovative national marketing campaigns across multiple platforms
• Analytics: Monthly presentations to C-Suite and Board of Directors, annual budgeting of sales objectives, developed and directed ad hoc reporting efforts of the Team
• Project management of all extended warranty sales and other vehicle protection plans
• Negotiated vendor contracts in conjunction with legal departments (RFP/RFQ process)Call Center Team: 7 Direct Reports
• Team leadership: Managed Customer Satisfaction Call Center of seven team members

National Head Quarters, Greater Nashville Area, TN

• 7 Direct Reports
• Directed NMAC’s first Customer Cash incentive program increasing contract bookings by 22% to an industry leading 72%. This reduced Nissan’s expenses by $15 million each month
• Analysis, market strategy, competitive analysis, financial analysis and forecasting to recommend consumer financing rates to C-Suite Executives monthly
• Sales management: Directed monthly conference calls with 150-member field force and track performance versus objectives

National Head Quarters, Greater Nashville Area, TN

• 5 Direct Reports
• Directed Communications team to create dealer bulletin website to increase market share
• Operations management: Produced monthly financial bulletins to update 1,200 dealerships’ computer systems for customer financing rates
• Analytics: Measured dealer utilization of pricing website and recommended marketing for increased utilization

National Head Quarters, Gardena, CA

• Planned and implemented marketing strategies for vehicle sales to customers at lease term
• Business process improvement: Created a “safe harbor” policy working with legal department, to preserve existing ability to market to 1.5 million off-lease customers

Sommerset, NJ

• Managed new vehicle wholesale to 13 Nissan dealerships, achieving $15 million in monthly sales.

Northeast Region, Somerset, NJ

• 4 Direct Reports
• Team Leadership: Managed and mentored team of four Distribution Specialists
• Logistics: Allocated and distributed vehicles to 200 dealers
• Planned and administered dealer contests and customer incentive programs, i.e. monthly APR and lease offers to the public through television, cable, radio and newspaper
• Named Nissan’s “Top Ten DC&I Managers of All-Time”