Tom Mcclay Email & Phone Number

Beaufort, Nc, Us

Apex, North Carolina

Whether you are looking for new or pre-owned, allow me to assist you in finding your next vehicle. Thank you.

Cary, North Carolina

Cary/Apex, North Carolina

CertaPro Painters is one the largest residential and commercial painting contractors in the United States. Specializing in painting residential and commercial properties with a full line of services. I met with up to 4 homeowners daily to discuss their painting needs. Created on the spot proposals for the homeowner using the latest company software which detailed the scope of the work to be done and the cost for completing the project. Sought the approval of the homeowner and then ensured a smooth transition with our Production Department scheduling the date for the project to commence.Followed up with the homeowner during and after their paint project occurred to ensure complete satisfaction with the work done to their home.

Raleigh-Durham, North Carolina Area

I met up to three customers daily to assess their home improvement needs.Assisted and empowered the homeowner with their interior residential improvement needs by providing detailed proposals that included total scope of the project, materials to be used, and cost to complete. Using consultative, one close sales model, I developed a level of trust that they felt confident in me and our installers to provide them with their desired home project renovation.I specialized in flooring, countertop, backsplash, cabinet refacing, cabinet replacement, and bathroom product lines.

Campbell University, Buies Creek, Nc

Responsible for driving sales throughout the store by creating exciting and friendly customer experiences that build brand loyalty and delivers measurable results for the university.I performed opening and/or closing store operations daily at either our main campus bookstore location or our Raleigh law school location.Supervised a staff of 10 to 25 part time and temporary booksellers. Responsible for training them to be successful in meeting sales and service goals across all departments.In my role as Textbook Manager, responsible for prospect development among university department's faculty and staff ensuring satisfaction with text and supplemental course material ordered for students. Interacted with professors and publishing company representatives specifically when new course materials were being considered for adoption for the students' use.

Dunn, Nc

IT'S HARD TO BEAT A CHAMPIONAs the General Manager of Champion Hoist & Equipment Company, I oversaw the truck and trailer hoist manufacturing plant's daily operations. In providing nearly 60 hoist models, no week was ever the same and my ability to adapt to ever changing conditions was finely honed.Leading a team of 40 employees in 5 different departments (Fabrication, Hydraulics, Welding, Assembly, and Shipping/Receiving) over a 200,000 square foot facility, I was responsible for scheduling the daily work required to manufacture the highest quality products to meet and exceed our customer's expectations. Tracked inventory levels of finished products daily to guarantee on time order fulfillment.Empowered department supervisors through daily interactions to succeed in leading their workers and meeting performance goals.Ensured preventative maintenance schedules for equipment followed and timely repairs made to minimize downtime in production.Worked collaboratively with the company safety officer to implement new procedures that ensured all Personal Protective Gear measures for workers were adhered to and potential Occupational and Safety and Health Administration (OSHA) concerns were immediately addressed in a proper manner.Liaison for company with OSHA, NC Department of Air Quality, and local fire marshall to ensure 100% compliance of all regulations for the manufacturing facility.With a low tolerance for defects and a strong desire for quality craftsmanship, Champion continued to lead the industry in hoist production during my tenure nearly doubling sales over prior year.I proactively engaged customers by phone and computer to ensure their satisfaction with Champion's products and service and worked to resolve any issues they might be experiencing immediately.Fork Lift certification and on the job training for several pieces of equipment came in handy when operators missed work. I would perform the work to ensure production goals met.

Dunn, Nc

Praised by Chief Credit Officer, "Tom has excellent communication skills which enables him to quickly respond to clients' needs and solve issues as they might arise. Tom's dedication to his clients and to his employer makes him a valuable asset to the organization."While serving as Branch Manager, I was the sales and management leader for the consumer and small business financial services portfolio. Responsible for the planning, staffing, supervision, operations, service delivery, and development of the Dunn office. Ensured that regulatory, audit and bank operating principles and procedures were followed. Initiated, reviewed and approved consumer and small business loans within pre-approved limits.Worked collaboratively with other departments that resulted in solving client's problems and increased sales and profit for the bank. Hurricane Sandy's effects on the bank's processing center in New Jersey proved to be the greatest crisis that I faced and required coordinated work with multiple departments over a week and a half to address and correct customer issues created by the storm's aftermath. Kept senior management informed of all client activities through our Customer Relationship Management system that tracked business development pipeline activity, successes and potential problems and resulted in no surprises. Leveraged previous bank relationships to bring in $1,000,000 + deposit accounts. Selected sole retail lender for collaborative team that formulated, implemented and evaluated retail lending program to enhance procedures and efficiencies for seven branch network. Became involved in local business and civic activities to enhance the visibility of the bank in the community and to make Dunn and the surrounding area a better place to work, live and play. Awarded 2010 Retail Lender of Year Award for greatest loan volume and bank fee income. Employee of the Month on 5 separate occasions during my tenure. Led recycling program for Dunn office.

Buies Creek, Nc

Supported the mission of being the best bank in the market through effective sales and service leadership, targeted business development efforts, and community involvement.Developed and implemented marketing strategy to increase loans and deposits from new customers. I focussed on bringing in home construction business and was successful in banking several new builders that had not been approached previously.Managed and enhanced existing quality business partnerships through monitoring of relationships. I was instrumental in developing a relationship with Campbell University that increased the bank's service to the university and its employees and generated fee income for the bank.Supervised 4 diverse employees and ensured they grew professionally while achieving their career goals. Became involved in local business and civic activities to enhance the visibility of the bank in the community resulting in new accounts being opened.

North And South Carolina Sales Territory

Increased territory sales of assisted technology products for the visually impaired market annually.Coordinated and led education programs with State Government Agencies, Retirement/Assisted Living Facilities, Low Vision Clinics, and Eye Care Specialists to provide latest product research. Developed a loyal customer base among primarily senior adults afflicted with degenerative eye disease that perpetually provided new sales opportunities. I treated each of my clients with respect and compassion on the phone and in person. This was a job that became a calling for me as I helped to enrich the lives of individuals robbed of a degree of their independence by failing sight. My sales and customer satisfaction ratings contributed to Quintex of Asheville being awarded the 2003 National Sales Distributorship Award for the Telesensory, Inc. line of products.

North And South Carolina Sales Territory

Independent contractor with multiple print media companies in the K-12 Public and Private School market in North Carolina and South Carolina. Also marketed Kurzweil scan and read software in NC that benefited students with vision, language, or other learning challenges.Grew sales through flag pole to flag pole visits, phone, and online prospecting. Also utilized state, district/regional, and local conference meetings to grow brand exposure and meet decision makers resulting in sales growth. Developed personal relationships with clients within territory that generally were overlooked by competitors and resulted in immediate and repeat sales. This attention to the overlooked and underserved clients earned personal referrals that resulted in sales with other clients that were previously unreachable. Recognized as a National Salesperson for Sagebrush Education Resources (formerly Econo-Clad Books) in 1998, 1999, 2000, and 2004 and as a 1996 Gumdrop Books' Sales Elite recipient. Formulated and implemented creative strategy to shift technology dollars to underfunded print media market which led to increased sales and profits for the companies I represented. Created unique marketing strategy tailored to individual client needs that increased sales in NC by 12% and company wide adoption that led to increased sales nationally.Managed sub-representatives in my sales territories to provide exceptional customer service to our clients.

Fayetteville, North Carolina Area

Responsible for sales of RISO digital duplicators and Toshiba office copiers primarily to K-12 schools. Developed new markets for product placement beyond the traditional customer base, i.e. churches and state government agencies.My contribution of product sales and customer support led to the Fayetteville regional office doubling revenues annually during my tenure. Because of this sales growth, our 4 person team received the 1993 Outstanding Sales Performance Award.

Lillington, North Carolina

Successfully completed a 6 month management trainee program gaining knowledge of human resource, accounting, loan origination for mortgage, business, and personal markets before placement in Lillington. Completed Xerox Sales Training program that prepared me for interaction with our customers when I arrived at the local branch office.Supervised 3 diverse employees and ensured they grew professionally while achieving their career goals. Increased branch profitability while demonstrating financial responsibility, confidentiality, integrity, and personal trust of individuals and businesses engaged in borrowing and depositing funds.My leadership as the Lillington Chamber of Commerce President and as the Rotary Club of Lillington President during this time provided opportunities to grow our branch core deposits and loans during my tenure with the bank.

Headquartered In Coats, North Carolina (Stores In Nc And Va)

Trained in all aspects of retail sales and support for family run general merchandise chain and hardware stores. Assisted in the hiring and training of employees for new store locations. Completed UNISYS computer training to assist in managing company inventory system. Supervised 2 Virginia store locations and provided motivational support that contributed to enhance teamwork and meeting store/individual sales goals. Recognized as top store supervisor in 1987 for greatest percentage of completed layaway sales. Designed/Implemented Layaway Sales Reward Program, monthly company newsletter, and Employee of the Month program.

Bachelor Of Arts (Ba), Political Science And Government

Activities and Societies: Resident Assistant (2 years); Yearbook Staff; Student Government Association (Class Representative, Executive.

High School Diploma

Activities and Societies: Varsity sports letterman in Wrestling and Football; Barbershop Quartet (there were 5 in our group); Concert.

Middle School

Activities and Societies: Student Government; Basketball Team.