Tom Mcgowan Email & Phone Number

New York City Metropolitan Area

Project Management Professional with proven skills working collaboratively with IT and Business partners globally to successfully introduce, influence, improve and maintain Project Performance. Extensive experience in Information Technology with over 20 years of experience in building, leading, managing, mentoring, and training teams that are geographically diverse. Strong transformational leadership with a focus on up skill of the project management team. Extensive Project Management skills in managing demand, estimation, and budgets to successfully deliver complex, simultaneous, fast paced, multi-million-dollar enterprise wide projects across many systems and platforms on time, on budget, and with high quality.

New York City Metropolitan Area

Appointed by Orange Business Services Executive Committee to manage the implementation of anti-corruption policies within the North American Region. This position is in addition to my responsibilities as a CBU Director and is a dotted line report to the Global Compliance Officer for Orange Business Services. The Executive Committee of Orange Business Services approved two new policies implementing the Orange Anti-Corruption Policy guidelines: • Policy on Gift, Meals, Entertainment, Travel and Other Advantages, Political Contributions, Charitable Donations, Facilitation Payments, Solicitation and Extortion.• Policy on Onboarding, Managing and Retaining Third Party Representatives and Partners, collectivity the Anti-Corruption Policies. Responsibilities include: • Acting as first point of contact for advice on the companies Anti-Corruption policies and reporting deviations• Liaising with the Central Compliance and/or Legal function for further guidance as required • Being consulted prior to any approval being given under the Anti-Corruption policies• Keeping all records of requests for approval and decisions under the Anti-Corruption policies

New York City Metropolitan Area

Selected to lead a large global program where Multi-Sourcing Integration (MSI) is the main product, within the context of a complex and multi-functional organizational environment. The mission of the CBU Director is to lead a cross functional team relying both on Orange Business Services staff and third parties to manage and develop a partnership with full accountability to achieve commitments in the master service agreement while maximizing profitability and delivering satisfaction and value to the customer.Key Accountabilities include: • P&L management: drive P&L performance over the partnership life cycle with Finance and across functional CBU team to overachieve financial targets set in the initial business case as agreed by the investment committee.• Customer relationship management: Own the overall accountability of customer satisfaction for the Global Client Programs partnership with the customer• Accountable for program management: of the contract execution over the entire customer partnership life cycle. Organizes and supervises the overall execution of the contract to achieve contract commitments and customer satisfaction• Human resources management: creates and manages a cross-functional CBU team in collaboration with line managers to deliver partnership commitments• Contract extensions (organic growth and scope): work with Sales and customer to identify and develop contract extension business opportunities, from the qualification to the customer agreement

Greater New York City Area

Started and lead a cluster of large, high-potential contracts – landing new complex contracts and working with Sales to find existing accounts with growth potential that would benefit from ABU support. Build models for projected growth, develop relationships with business leaders, and assemble/direct cross-functional teams.

Greater New York City Area

Collaborated with clients and directed cross-functional teams to design and deliver business and technology solutions (Voice, Data, Desktop, Mobility, Converged Networks, Security for Financial, Entertainment, Healthcare, Technology industries).Built and led team in support of 10+ multi-national corporations, with focus on US, Canada, Mexico, Brazil, Chile, and Argentina.

Led 17-member cross-functional team and managed vendors in complex telecommunications outsourcing deal for a major financial institution.

Hired to cultivate relationships and turnaround stalled projects while helping clients implement broad-based IT services. Developed business opportunities within the EDS/Bank of America outsourcing agreement, managed a site relocation project, and turned around a network audit for TD Waterhouse.

Various positions in a 20 year career.