Turnaround Expert ~ Customer Success Executive ~ Complex Contract Manager ~ P&L Management ~ Implementation Management ~ Service Delivery ~ Cross Organizational Leadership ~ Executive Relationship Management ~ Multi-Cultural Leader ~ Transformational Program Management and Governance ~ Global Contract Execution ~ Multi-Sourcing Service Integration (MSI). Compliance Officer for North America - responsible for Anti-Corruption guidance and education.I have extensive experience in sales, services, implementation, and quality management. My strengths include development and restoration of executive client relationships, effective crisis management, top talent development, leading cross-organizational teams, and solving complex business problems.As a global technology executive with success in both startup and large-company environments, I specialize in forming long-term strategies and driving technological and operational initiatives that support growth and increase productivity.Throughout my career, I’ve been called on time-and-time-again to turnaround client relationships, reignite stalled projects, and launch complex global contracts with highly visible initiatives. After building a model that demonstrated 200% projected growth over 3 years, I gained approval to startup and lead a new business unit that lands and supports high-potential contracts (clients). In less than a year we acquired 2 of the company’s largest contracts - and are on track to add a third by year end.To support these claims and provide an overview of accomplishment, here are some selected results:* Saving a $50M contract from court proceedings – turning the account into a marquee customer.* Rescuing a business-critical project where 4 others had tried and failed.* Securing a $30M contract without going through the RFP process.* Cutting the team turnover rate from 50% to 10%.* Increasing customer satisfaction scores from 70% to 91%.* Being appointed to Thought Leadership groups to design new direction and go-to-market strategies.* Navigating cultures of North America, South America, Europe, and Asia.* Managing teams as large as 25 direct/80 indirect.* Implementing the first SDN connections for a major global enterprise clientGet in touch if there is anything I can do to help you:thomasmcgowan@yahoo.com Specialties: PMP Certified - Project Management ProfessionalProject & Program Management - large, complex, ICT and outsourced programs in IT and Telecom - Customer Success Management. Former COP - Certified Outsourcing Professional - IAOP