Tom Mckeon Email & Phone Number

San Francisco, Ca, Us

Carlsbad, California, Us

Product Manager for Nice Smart Home Management software platform (formerly ELAN)–including Mylo, the Nice Voice Assistant–and Management Cloud platform.

Oversaw software product planning, development, and launch of home entertainment and control software for ELAN, SpeakerCraft and Niles brands. Core Brands was merged into Nortek Security & Control which was purchased by Nice in 2021

Co-Founder / Product OwnerDirected product management and development for start-up technology company offering innovative image tracking system.Selected Accomplishment:Launched new technology to analyze and track photos and variants, extract photo metadata and related social media comments and tags, adding attribution and ownership layer. Indexed all metadata for search. “The CDDB for images.”

Ottawa, Ontario, Ca

Directed, managed, and supervised engineering and eCommerce operations with team of 30 engineers. Drove fulfillment of Roxio Direct, Retail, and OEM business objectives. Ensured compliance to best practices and monitored releases and customer acceptance. Selected Accomplishments:• Spearheaded operations for eCommerce websites generating $20M in annual revenue.• Coached, motivated, and evaluated engineers and technicians in completing high profile and high-volume builds.

Departments overseen included PMO, Engineering Infrastructure, Build & Release and Web Services. Directed all aspects of Engineering and Internet services operations for Roxio and Sonic eCommerce Websites.♦ Introduced engineering and program management tools and processes to accurately and efficiently assess quality and measure progress throughout SDLC.♦ Accelerated speed and improved efficiency of Web production and marketing programs by defining specifications and overseeing development of several Web controls and services.♦ Guided production of ~235 release deliverables to retail and direct channels and in excess of 430 releases to OEM and enterprise channels in 2011, with 70% of releases in multilingual format.♦ Oversaw localization and production of documentation for all divisions across 25 languages, including user interface (UI), Web content, knowledgebase articles, help files, user guides, tutorials, and productmanuals.Sonic Solutions was acquired by Rovi in 2010, more about Sonic here:http://en.wikipedia.org/wiki/Sonic_Solutions

Promoted to spearhead portfolio of sophisticated technical programs, including system administration, Web development initiatives, localization and documentation, process improvement, performance evaluation and reporting. Championed full cycle Web application creation from concept through to final release/production. Liaised between customers and engineering team; ensured on-time requirements-aligned delivery of all projects, including manufacturing, packaging, posting, and customer notification for consumer, enterprise, OEM,and online services channels. Utilized digital dashboard in tracking project status and performance metrics.♦ Drove product life cycle process improvements and standardization across organization; rolled out companywide solutions for bug tracking and test case management.♦ Delivered over 40 million valuable double-opted-in email addresses to marketing team through creation and optimization of product registrations/activation and customer profile management system.♦ As Senior Director, established and maintained build and delivery system; controlled source code companywide; administered centralized license code system for engineering; organized, coordinated and automated testing tools and services; and devised and deployed Web solutions.Sonic Solutions was acquired by Rovi in 2010, more about Sonic here:http://en.wikipedia.org/wiki/Sonic_Solutions

Charged with improving Web presence for both Sonic and Roxio, including in-product Web portals for channel monetization. Developed online direction and polices while serving as integral member of strategic Online Task Force. Supervised engineering team of 15 in completing numerous Web and email projects. ♦ Seamlessly migrated Web infrastructure from proprietary J2EE to .NET platform; maintained page search ranking; led successful global integration of third party shopping cart solutions and Google toolbar distribution program.♦ Streamlined content management/Web publishing and facilitated cost-effective globalization through utilization of template-based Website based on Interwoven tools.Sonic Solutions was acquired by Rovi in 2010, more about Sonic here:http://en.wikipedia.org/wiki/Sonic_Solutions

Orchestrated delivery of product support worldwide for CD Mastering and DVD Authoring workstations. Key clients included Sony Music Worldwide, Warner Music, and Abbey Road Studios. Worked closely with marketing and engineering on product improvement initiatives. Instituted free and for-fee online training programs. Successfully integrated corporate registration, user forums, and download center by customizing and deploying new CRM solution. Boosted customer satisfaction while simultaneously reducing costs by outsourcing services domestically and overseas.Sonic Solutions was acquired by Rovi in 2010, more about Sonic here:http://en.wikipedia.org/wiki/Sonic_Solutions

B.A., Communications

Education record