Tom Meldon Email & Phone Number

Lancy, Geneva, Ch

> A strategic leader and primary point of contact for a portfolio of 32 customers using Temenos’s Lifecycle Management Suite (LMS). LMS is a leading solution of Loan Origination and Collections for banks nationwide.> Governance over new Cloud customer onboarding projects with a pipeline of 40+ customers due to be onboarded by EoY 2024.> Meet with Project Services team to capture and communicate customer details to the Cloud SRE team to minimize risk and ensure proper provisioning/configuring of the new client’s environments in preparation of Go Live.> Own client communications for Incident Management with the support of the respective Support & Customer Success teams for Major Incidents.> Collaborate with the Cloud SRE team to interpret the committed deliverables from the Cloud Service Agreement into a high-level Cloud Delivery Plan.> Ensure Cloud SRE team’s adherence to SaaS Cloud key values of Security, Resilience, Scalability, Observability, Cost Optimization and Compliance.> Minimize escalations of unplanned work through proper planning, risk identification, negotiation and communication with cross functional stakeholders resulting in favorable outcomes.> Conduct periodic reviews of aged customer tickets to ensure compliance of MTTR SLAs with the Product Support and Cloud SRE teams.> Utilize Jira in an Agile environment to provide reporting metrics to clients and executive leadership. Attend Sprint grooming sessions for upcoming planned work for the Cloud SRE team.> Communicate Cloud SRE maintenance activities to the portfolio and provide feedback to customer inquiries.> Ensure seamless transition of my Transact customer to the incoming SDM.

Lancy, Geneva, Ch

> Overall strategic leader and primary point of contact for the Equitable Bank account. EQB is Canada’s Challenger Bank. EQB is Forbe’s Best Bank in Canada for 3 consecutive years. Stock symbol: EQB.TO> Governance over new product onboarding projects such as Temenos Payments Hub (TPH) and Temenos Data Hub (TDH). Ensure seamless delivery and integration with EQ’s Transact (T24) core banking system.> Receive turnover from on-boarding CDM prior to Go-live ensuring compliance with all contractual client and internal processes/best practices in the transition to BAU Operations.> Own client communications for Incident Management with the support of the respective Support Manager, and the Incident Manager for Major Incidents.> Accountable for the incident status reported in the Monthly Service Review and providing RCAs for Major Incidents. > Proactive identification and tracking of improvement activities identified from Service delivery metrics, client and supplier/partner meetings and reviews of significant Service events. > Manage the financial performance of the Service in line with the contract and approved financial baseline to provide early warning of any potential impact to the financial health of the Service.> Engage the Account Executive and internal teams such as Security and Architecture where appropriate or intervention is required.> Chair the Change Advisory Board for all changes related to SaaS.> Manage the Request, Change and Release Management processes, ensuring high levels of compliance and accurate reporting.> Work with the offshore Support/Incident Managers to ensure that Incident Management processes are delivered to meet Temenos commitments.> Supervise all new activities related to the Service, except where a dedicated Project Manager is assigned. Where a Project Manager is assigned ensure that such activities are fully aligned and reported consistent with the continuing delivery of Services.

Las Vegas, Nevada, Us

> Worked with marketing team to understand their needs for upcoming marketing initiatives.> Liaison for all functional areas to address constraints, make recommendations and provide solutions.> Managed the Help Desk team and ensured appropriate MTTR for incident tickets.> Created the IT roadmap to provide a clear picture of upcoming IT initiatives for the property as to meet corporate standards. > Support and governance of the ServiceNow implementation to enable support functionality of Boyd Corporate IT resources.> Arrange and assist in training of key stakeholders for the ServiceNow management tool.> Drive timely completion of project tasks and incident resolution with internal, corporate and vendor support teams in support of the business.> Identify the need for upgrades, configurations or new systems and report to upper management. > Led and supported the Office365 migration for the property ensuring timely resolution to user issues.by corporate resources.> Oversee the implementation of the FanDuel Sports Book expanding the company’s product offering to include sports betting.> Ensured compliance of jurisdictional regulations pertaining to vendors and corporate IT activities.> Migrated Hotel Sales application and database to an inhouse solution> Implemented new beverage system interfacing with current POS system.

Charlotte, Nc, Us

> Support and governance of Service Transition for the enterprise wide migration of 900+ Unix and Wintel servers of the divestiture of DuPont’s Performance Chemicals manufacturing business unit. The new company called The Chemours Company (NYSE:CC) is a global company with over $5 Billion in revenue, 8,000 employees and 37 facilities worldwide. > Point of contact for 24/7/365 full lifecycle of ITIL service management of cross functional teams both offshore and stateside for the Production, DevOps, Quality Assurance and Cloud infrastructure.> Point of contact for IBM Change Control Management. Responsible for obtaining approvals and business justifications. Attended weekly Change Advisory Board (CAB) meetings speaking to failed changes, coordinate upcoming changes and identify operational risk.> Oversaw development of the Configuration Management database(CMDB) from the technical runbooks.> Administered the CMDB based on CAB approved changes utilizing Remedy. > Managed full life cycle of IT Asset Management (ITAM) from deployment to disposal for both hardware and software assets, including versions and installed endpoints.> Ensured ITAM compliance by remediation of defects discovered via BigFix and TADDM reporting tools. > Managed several cost saving large projects resulting in savings of $2.4 million for the customer. Projects included server right sizing, SQL consolidations, remote migrations and server decommissions.> Communicate project progress to internal stakeholders weekly identifying risks and needs.> Managed Incidents to Key Performance Indicators (KPI) to reduce Mean Time To Resolve (MTTR) per contractual SLAs.> Provide leadership to service management staff reviewing assigned work and address issues.> Drive the team in providing efficient support on all Identity & Access Management> Vendor management for SQL, Oracle and DB2 databases, network and SAP application support

Morristown, Nj, Us

>Contracted as Project Manager for the IBM Strategic Outsourcing Delivery team on the State Street Bank account> 3,400 hours of Project Management >Coordinated large-scale platform, and individual application disaster recovery exercises. >Provided leadership to multi-disciplinary teams of infrastructure, application, business continuity subject matter experts both offshore and state side. >Identified configuration issues in need of remediation for successful disaster recovery and present solutions to be implemented by technical support teams.>Coordination responsibilities include the management, tracking, and execution of recovery exercises, as well as calculating Recovery Time Actual (RTA).>Developed comprehensive recovery exercise plans and detailed post-exercise reports.

Wayne, Pa, Us

>Built and managed infrastructure teams of 30 full time employees (FTEs’) for a 700,000 sq. foot data center including scheduling, managing workload, conducting performance reviews, and coaching. Teams covered Network, Mainframe, UNIX, iSeries, and Windows/Linux.>18,000 hours of Operations Management & Service Delivery>Created a culture of teamwork, accountability, and initiative, that met customers’ definition of success and exceeded SunGard’s performance goals over nine consecutive years.>Provided a service delivery escalation and resolution point for over 15,000 disaster recovery(DR) exercises spanning multiple locations in the U.S. and Canada. Effectively used cross functional problem management.>Ensured 100% recovery success rate of customer disasters’, notable disasters included Hurricanes Katrina, and Irene, plus the North East Blackout of 2003. >Met service level agreements (SLA’s) by preparing the data center for customers’ arrival once a disaster was declared. Reviewed historical DR test data and conducted meetings to validate customer requirements. Allocated recovery centers, infrastructure, network, and ensured loading of operating systems.>Implemented process control document that ensured the customer's DR environment would not be dismantled without prior customer authorization. Rolled out company wide and part of SunGard’s ISO9000 certification process.>Communicated required contractual updates to cross functional support and sales teams. Resulted in proper allocation of infrastructure and staffing needs for customers’ DR exercises and disasters.>Collaborated with sales and customer, recommended DR solutions to better serve customers’ recovery plan and positively impacted revenue for SunGard.>Provided senior management daily status reports, turned over service delivery issues to incoming shift.

Wayne, Pa, Us

>Served as Project Lead for over 150 DR test exercises, exceeded SunGard’s performance goals. Activities included pre-test data gathering, post-test reporting, and follow up on service delivery issues.>3,500 hours of Project Management>Had a customer that was fully recovered after the 9/11 terrorist attack of building Two World Trade Center. >Distributed DR test plans and infrastructure configurations to the customer. Obtained customers’ support requirements and dispersed to the infrastructure teams to ensure proper setup of customers’ DR environment.>Participated in automating the DR test data gathering process to a web based solution. Enabled customer to update documentation online, streamlined data gathering, and ensured confidentiality.>Conducted pre-test meetings with customers’ technical staff. Verified needs and updated infrastructure configurations.>Conducted technical presentations for new customers to provide proper onboarding. Familiarized customer with the Testing Cycle, infrastructure, and facility.

Dubai, Ae

> Managed IT operations including the computer operations and networking staffs of 16 FTE’s> Ensured Y2k compliance of all enterprise systems.> Enterprise migration of 350 node network to an Ethernet topology from token ring.> Provided 100% uptime during a $50M reconstruction of the casino/hotel. > Implemented wireless solutions for the parking and bus operations processing of player cards.> Implemented systems and software applications to meet the future needs of the company. This included the Network, POS, Marketing, Slots, Casino, Hotel, and Financial systems.> Negotiated vendor contracts and ensured compliance of the company’s IT asset database.> Established and implemented standard operating procedures for ongoing process improvement.> Maintained and tested the enterprise wide disaster recovery plan.> Administered both operating and payroll budgets of $2M per year.

> Managed IT operations including the print & computer operations staffs of 14 FTE’s> Relocated the Data Center and expanded Network to the Admin. Building from the Casino/Hotel> Implemented the beta version of Bally Systems’, formerly ACSC, slots monitoring system.> Implemented a centralized printing operation servicing direct marketing for the company’s 3 casinos in Atlantic City, NJ, Aurora, IL, and Tunica, MS>Transferred to our Aurora, IL riverboat property (Hollywood Casino) in March 1997.Technical - iSeries, UNIX, Stratton-Warren, MICROS, Kronos, Infinium, Bally Systems SDS/SMS/TMS

Education record

Education record