Tom Metcalf Email & Phone Number

United States

The counterweight to the external-facing CEO, building organizational resilience and employee empowerment. Ensures there is a strategic mandate to plan and execute Triton’s Mission, Vision, and Values with a portfolio of initiatives designed for each team. This role promotes cross-functional engagement to deliver a loyalty evoking customer experience..

Tukwila, Washington, United States

Business Process - Quality Assurance - Metrics - Project Management - Operational Support - Process Improvement.

Kent Washington

Under the direction of the Executive Director of Budget & Finance, provides leadership and directs select business operations of Kent School District (KSD) with responsibility for customer support related to business process development, review, and implementation. Provides leadership over purchasing, procurement processes, contract review, fixed asset.

Kent Washington

Managing and directing IT operations focused on core services such as network infrastructure, telecommunications, server, storage, customer services, desktop support, help desk, and cloud services. Working with a senior team of passionate people intent on proving reliable and applicable services to meet the ever changing needs of our students and staff..

Kent Washington - Admin Building A500

Providing leadership and management to the district wide technical operations related to core infrastructure and services.- Project Management- Technology Integration- Stability & Uptime Requirements- Resource Allocation- Team Development

Tukwila Washington

Providing management and leadership to the Client Operations Department with the ultimate responsibility of providing an unparalleled customer experience and effective services to both internal and external clients around the world. Triton Technical provides consulting, engineering, and integration of entertainment, control, and communication systems for.

Auburn, Washington

• Executive Leadership – Established and implemented corporate objectives for Technology, Customer Service/Implementation, Quality Assurance, Human Resources, Documentation, and Software Testing. Successfully managed.
• Customer Service – Successfully centralized customer support and product implementation, while increasing client training, services and communication. Delivered technical software solutions to clients with a wide range.
• Technology – Directed internal technology requirements, as well as providing consulting services to clients across the country in the areas of software and hardware implementations, data system integration, and project.
• Project Management – Instilled a culture of project management within the organization providing the tools and training required ensuring sustainability and ongoing success.
• Quality Assurance – Effectively managed the review and development of Standard Operating Procedures, the alignment of procedures with the Federal Code of Federal Regulations, as well as critical FDA regulatory.
• Operational Effectiveness - Developed and managed budget and forecasting models while being responsible for budget execution, P&L, reporting & evaluation at the operational and executive levels. Implemented reductions.

Kent, Washington

• Ensured software was developed in a way that aligned to development standards, met design and user expectations, and provided key leadership in the implementation of a new Student Information System supporting 26,000.
• Leadership – Directed and managed over 30 staff members including contract employees, a 3 million dollar annual operating budget, as well as the strategic direction of the services department and the core.
• Customer Service - Reduced the time of issue resolutions from 30 days to under 48hrs within one year while reducing staff by 50%. Supported well over 4,000 staff and 20,000 students. Developed and documented key.
• Technology - Managed the conversion of a failing distributed infrastructure to a centralized model, reduced total cost of ownership of core systems in direct FTE and hardware costs.
• Project Management - Developed strategic plans and technical support processes that allowed a successful pilot of a nationally and internationally recognized one-to-one mobile computing pilot program for students.

Provided leadership and direction in the in the areas of data center management, technology deployment throughout the district, supported instructional and administrative technology to the levels reacquired to ensure learning was not hindered.

Provided management focused on the implementation and support of a newly developed data center, centralized services, network infrastructure and project management.

Seattle, Washington

• Developed and managed both the IT and IS systems of the corporation while providing business analysis expertise to profit center management teams.
• Business Development & General Management – Managed the LA bakery distribution center providing operational and general management to a 13 million dollar a year business unit.
• Finance & Accounting – Responsible for Account Receivable for the corporation, while developing enhanced processes for accounting procedures and collections.
• Service – Developed benchmarks for internal customer service related to technology support and desired services levels for the corporations.
• Information Systems Management – Designed and implemented the network infrastructure while supporting a robust business system for an expanding organization with multi-state business units.