Tommi Ferm Email & Phone Number

I am passionate about value creation. My mission is to enable better decision-making. Personally, my goal is to keep learning. I am at my best when working together with people. My professional interests are in leadership, business development and development of digital products/services.I have B.Ba. in IT and I'm experienced in Agile methods such as Scrum, Kanban and SAFe.Here are my top professional achievements so far:As a member of an internal start-up I helped to develop market viable services that transformed the entire service portfolio of the company.As the Lead Consultant, me and my team helped Fortum to clarify their CRM business case and identify benefit realization metrics. This enabled better decision-making related to the investment.As the Lead Consultant, me and my team helped If insurance to clarify the link between customer experience and business objectives in Nordic level. We also defined actionable metrics to improve customer experience leadership. As a Chief Test Manager of a large ERP project I helped Sanoma Media Finland to replace their ERP system and to gain in-house testing expertise.

Listed skills include Test Management, Scrum, Quality Assurance, Exploratory Testing, and 13 others.