Tommi Ahola Email & Phone Number

Helsinki, Fi

Finland

As a Cybersecurity Service Manager I am responsible for overseeing the delivery of cybersecurity services to clients, ensuring that all services meet quality standards and client requirements. I also have a role in the development and implementation of cybersecurity strategies and policies, and work closely with other departments to identify and address potential security threats.

Finland

My role included managing, coordinating, and collaborating with various stakeholders and customers on Service Desk service functions. I worked as a manager for a team of 10 experts and responsible for the overall result, service, metrics and recruitment.• ITIL service processes were implemented in the Service Desk under my control. I received excellent feedback on the quality of the service and the operating model from the audits.• I also worked as a project manager for a (RPA) software robot project in Finland, with the aim of automating manual processes in different units.

Helsinki Area, Finland

I worked as an IT Service Manager for designated IT clients and was in charge of a team of 6 Microsoft and network specialists.I also worked as a project manager in migration projects myself, and was responsible for developing the clients' IT environment. Focusing customer needs with new technology and smart project management. Specialized Microsoft Technology based solution for Customer.• Responsible for Microsoft and F-secure, Adobe license management, and partner collaboration.• Work included customer outsourcing agreements and the preparation of related offers for customers

Helsinki Area, Finland

I worked as a project manager in Customer information management and IT-Projects. Customer Project were both local and global. I was also responsible for consulting Document Management in the mapping phase and was responsible for project implementations for clients.• I developed PMO functions and was responsible for the training and development of project managers• I was in the project team for the implementation of the new European Project System (Oracle) and the coordination of training for Professional services in Finland.

I worked in the printing and Information Management sales team as a solution sales. My responsibilities included consulting on the current state of customers, preparing solution presentations and offers, and selling IT solutions.• I consulted customer environments and actively sold IT outsourcing agreements to my clients. ▶ I received the Newcomer of the Year award in my first year for selling and projecting the largest Windows workstation and server project to my client. The agreement also included a full-time service resources at the customer's premises

Helsinki, Southern Finland, Finland

I worked as a IT-salesman and my job description included, in addition to normal sales work, store routines, cash register calculation and preparing offers for corporate customers.

Bachelor Of Business Administration - Bba, Information Technology, Bachelor Of Business Administration - Bba

I graduated from Oulu University of Applied Sciences in June 2020, I did my thesis on artificial intelligence and robotics related.

Valmentava Johtaminen

Coaching-based leadership culture training for Managers and Project Teamleaders

Specialist Qualification In Management, Management

TTS Työtehoseura

Specialist Qualification In Information Technology

System support

Education record

Vocational Qualification In Business And Administration

Finnish Matriculation Examination