Tommisena Bester Email & Phone Number

Lewisville, Texas, United States

Plano, Texas, United States

• Answered inbound calls, voicemails, and emails for Parkland within a specified time range. Awardedthe highest ticket solver multiple times (130+ tickets each week)
• Ensured HIPAA compliance.
• Remained up-to-date with all insurance requirements, including the details of the patient's financialresponsibilities, fees for services, and managed care plans.
• Performed Quality Control of the data entry systems to verify that claims and payments have beenposted successfully.
• Posted and adjusted from multiple insurance companies,
• Strictly followed all federal and state guidelines for releasing information.

Dallas, Texas, United States

• I scheduled appointments, responded to phone calls, replied to emails and texts, executed recalls andfollow-ups, processed payments and assisted patient charts, and maintained desk paper flow.
• Handled paperwork, billing, and scheduling.
• Directed workflow, acting as an intermediary between all departments by arranging conference calls,scheduling meetings, composing correspondence, and managing calendars.

• Daily responsibilities include resolving all customer issues in a professional and polite manner andaiding in managing the inventory, labor, and store cash.
• Discussed promotions, products, and anything pertaining to better and more satisfactory service forthe customer.
• Redirected calls as needed and worked with my supervisor to address any outstanding issues orconcerns.
• Built a strong working knowledge of company procedures and protocols
• Promoted to Assistant Manager after 6 months of being a Team Leader
• Made bank deposits and money orders on behalf of the general manager

Austin, Texas, United States

• Administrative in-the-moment employee deployment plans to ensure coverage and quality customerservice during peak business hours.
• Adhered to all safety rules and guidelines.
• Maintained up-to-date knowledge of all retail promotions.
• Settled any customer disputes in a professional and pleasant manner.
• Remained punctual and professional at all times.
• Carefully and accurately monitored and recorded all refrigerated items ready for stocking.

Austin, Texas Metropolitan Area

• Took customer orders in an efficient and friendly manner at the register or at the drive-thru, handlingcash of $1000 in sales during shifts.
• Cleaned the restaurant and helped to close it daily by means of diligence, ensuring a safe environment,and following procedures.
• Monitored the performance of sales team members and worked to increase team morale andmotivation.
• Worked as a productive and positive team member to design, code, test, report, and debug operations.
• Worked as a team member with other restaurant professionals to ensure satisfied customers.
• Resolved customer complaints

Associate'S Degree, Early Childhood Education And Teaching

Diploma Of Education, Early Childhood Education And Teaching, 12

Activities and Societies: JROTC, CHOIR, AND BANDTeaching and following a daily routine. Adapting the program to suit the needs of the.