Tommisena Bester Email & Phone Number

Lewisville, Texas, United States

Plano, Texas, United States

• Answered inbound calls, voicemails, and emails for Parkland within a specified time range. Awardedthe highest ticket solver multiple times (130+ tickets each week)• Ensured HIPAA compliance.• Remained up-to-date with all insurance requirements, including the details of the patient's financialresponsibilities, fees for services, and managed care plans.• Performed Quality Control of the data entry systems to verify that claims and payments have beenposted successfully.• Posted and adjusted from multiple insurance companies,• Strictly followed all federal and state guidelines for releasing information.• Identified and resolved patient billing and payment issues.• Managed client records• Performed data entry for customer information

Dallas, Texas, United States

• I scheduled appointments, responded to phone calls, replied to emails and texts, executed recalls andfollow-ups, processed payments and assisted patient charts, and maintained desk paper flow.• Handled paperwork, billing, and scheduling.• Directed workflow, acting as an intermediary between all departments by arranging conference calls,scheduling meetings, composing correspondence, and managing calendars.

• Daily responsibilities include resolving all customer issues in a professional and polite manner andaiding in managing the inventory, labor, and store cash.• Discussed promotions, products, and anything pertaining to better and more satisfactory service forthe customer.• Redirected calls as needed and worked with my supervisor to address any outstanding issues orconcerns.• Built a strong working knowledge of company procedures and protocols• Promoted to Assistant Manager after 6 months of being a Team Leader• Made bank deposits and money orders on behalf of the general manager

Austin, Texas, United States

• Administrative in-the-moment employee deployment plans to ensure coverage and quality customerservice during peak business hours.• Adhered to all safety rules and guidelines.• Maintained up-to-date knowledge of all retail promotions.• Settled any customer disputes in a professional and pleasant manner.• Remained punctual and professional at all times.• Carefully and accurately monitored and recorded all refrigerated items ready for stocking.• Followed instructions and took initiative when appropriate.• Brought forth a self-motivated attitude, as well as the ability to collaborate.• Coordinated and scheduled deliveries based on sales and future needs.• Ensured proper delivery times for all events and coordinated travel for deliveries.

Austin, Texas Metropolitan Area

• Took customer orders in an efficient and friendly manner at the register or at the drive-thru, handlingcash of $1000 in sales during shifts.• Cleaned the restaurant and helped to close it daily by means of diligence, ensuring a safe environment,and following procedures.• Monitored the performance of sales team members and worked to increase team morale andmotivation.• Worked as a productive and positive team member to design, code, test, report, and debug operations.• Worked as a team member with other restaurant professionals to ensure satisfied customers.• Resolved customer complaints

Associate'S Degree, Early Childhood Education And Teaching

Diploma Of Education, Early Childhood Education And Teaching, 12

Activities and Societies: JROTC, CHOIR, AND BANDTeaching and following a daily routine. Adapting the program to suit the needs.