HUMAN RESOURCES• Manage office employees• Recruiting, interviewing and training employees• Maintaining employee and office Policy and Procedure Manuals• Conducting orientation for all new employees and Independent Contractors• Onboarding/Off boarding all employees and Independent Contractors• Preparing payroll through 3rd party bi-monthly for employeesFACILITIES MANAGEMENT• Building Management Systems (BMS)• HVAC• Physical Perimeter security system… Show more HUMAN RESOURCES• Manage office employees• Recruiting, interviewing and training employees• Maintaining employee and office Policy and Procedure Manuals• Conducting orientation for all new employees and Independent Contractors• Onboarding/Off boarding all employees and Independent Contractors• Preparing payroll through 3rd party bi-monthly for employeesFACILITIES MANAGEMENT• Building Management Systems (BMS)• HVAC• Physical Perimeter security system including programming• Management and distribution of Control Access key fobs• Fire detection system• Telephony (VoIP) system support including voicemail for office.• Desktop support.• Maintain company web sites• Network infrastructure support• Janitorial services• Ordering all office supplies, furniture and office equipmentBOOKKEEPING• Process payroll for employees • Process all vendor checks monthly using QuickBooks.• Run Financial Reports from QuickBooks for Owners review.• Process commission checks for independent contractors as needed.• Process and issue customer invoices monthly to independent contractors.• Process all manual checks for independent contractors.• Ensure that receivables are collected promptly.• Ensure monthly reconciliation of each banking account• Generate 1099’s for independent contractors and vendors. Show less

NORTEL NETWORKS, Richardson, Texas Telecommunications company servicing businesses and network service providers. Training division sold to Global Knowledge in 1990.• Created and led all training programs for Nortel Networks customers. • Realigned employees to improve training focus and team integration approach. • Consolidated three (3) Call Centers to one Call Center and achieved 50% Cost Avoidance. • Implemented industry best practices for Call Center metrics by… Show more NORTEL NETWORKS, Richardson, Texas Telecommunications company servicing businesses and network service providers. Training division sold to Global Knowledge in 1990.• Created and led all training programs for Nortel Networks customers. • Realigned employees to improve training focus and team integration approach. • Consolidated three (3) Call Centers to one Call Center and achieved 50% Cost Avoidance. • Implemented industry best practices for Call Center metrics by integrating First Call Resolution (FCR) to establish efficiency and effectiveness measurements which resulted in an improved customer experience by 10%• Managed all logistical support for onsite training to deploy all equipment required. • Improved work flow efficiency by 30%. • Developed department ISO processes to meet 100% compliance for all audits. • Implemented HR best practices in recruiting, evaluating and training employees. • Developed sustainable resource planning to reduce employee turnover.• Maintained department operational budget. ($2.5 million)• Improved client service satisfaction levels by 50% integrating online resources and implemented an ACD upgrade. • Increased telemarketing revenue by $1.8M against $1.5M goal.• Increased average calls answered by 25% YOY via improved client-centered training.• Created a telemarketing incentive program, resulting in an additional $250K in fourth quarter earnings.• Earned 1994 Manager of the Year due to performance excellence.• Increased student enrollments nearly 10% YOY.• Responsible for Corporate Integrated Personnel and Payroll System (CIPPS) which included data entry operations and system administration to ensure all divisional CIPPS system availability.• Managed all desktop support within HR and Customer Service.• Planned and implemented the Corporate Integrated Personnel and Payroll System (CIPPS) within the division. Originally HRIS at Nortel. Show less