Tommie Sawyer-Taylor Ii Email & Phone Number

Greenville, South Carolina, United States

Greenville, South Carolina Area

• Direct and coordinate staff in providing quality customer service and supervise customer complaints.• Maximize profits within the store; control store expenses and operate within established budgets. • Coach associates and secondary management personnel to ensure compliance with merchandising. • Plan and prepare work schedules in accordance with policy and assign employees to specific duties.• Ensure store operation is in compliance with all local, state and federal regulations. • Conduct customer service, alcohol, safety and environmental training programs. • Coordinate training and evaluate performance for employees. • Responsible for the facility in its overall physical image, food quality, maintenance and inventory. • Follow proper flow of communication as outlined in store guidelines.

Greenville, South Carolina Area

• Part of production team that assembled numerous BMW vehicle models.• Ensured quality of production was maintained at the highest levels. • Completed job tasks specified in company policies in order to meet nationwide product standards. • Tested newly created system processes for accuracy and alignment with company policy.

Greer, South Carolina

Managed Branch Support Call Center team of 14 full time employees. Attended meetings and trainings to develop knowledge of all new and existing products, procedures, and industry standards to provide accurate solutions. Assisted with conversion of financial systems from Paradata to Nortridge Loan Systems. Actively assisted Branch Support staff to provide resolutions to industry questions or how to appropriately handle a given a situation. Spoke to customers and branches who needed further clarification and had a complaint they wanted to register. I found resolutions through empathy. The resolutions were made that both satisfied the caller, as well as, the company’s needs. Maintained knowledge of compliance issues and insured Branch Support upholds those standards by their understanding and conveyance to the branches they served. Made customer satisfaction the number one priority on all calls, whether the customer was internal or external. Made teamwork fun and ensured everyone was able to get along professionally and friendly.

Greenville, Sc

Assisted with start up of first Customer Engagement Center for CertusBank. Created a multitude of reports and dashboards to reflect service levels and to identify areas of interest and need to our customers. Developed process guides for fellow Customer Engagement Center teammates. Maintained current knowledge of all new and existing products, procedures, and industry standards to provide accurate solutions. Assisted customers and teammates across the states of North Carolina, South Carolina, Georgia, and Florida.

Greenville, South Carolina Area

Received, reviewed, and entered business orders. Audited orders for accuracy utlizing LERG, Cost Matrix, and Sales Look Up tools. Keyed and ordered circuits within MSS system. Assisted Sales Reps, Project Coordinators, and management to ensure all required information is gathered and documented. Maintained documents in customer e-file and ensured all data was accurately recorded. Gathered specified authorizations for a multitude of order types and ensure all legal requirements are satisfied. Worked escalated and expedited orders quickly and accurately to ensure timely resolutions. Work with team members to complete overflow work to ensure the job flow was current. Created step-by-step process guides for completing job steps, trained new employees on processes, and assisted with tranining of new associates from India. Created reports and spreadsheets to reflect the progress of job assignments.

Managed creation of a new and improved website to be compatible with mobile and tablet devices as well as new APP, WAP, and SMS banking product. Managed, installed, and trained products for treasury customers who utilized Remote Deposit Capture and Cash Management program. Maintained web site precence online. Created and maintained Facebook presence for institution. Prepared and presented Online Banking productivity reports at monthly board meetings. Maintained all Online Banking and electronic product enrollments, questions, concerns, and troubleshooting.

Travelers Rest, Sc

Travelers Rest, Sc

Travelers Rest, Sc

Travelers Rest, Sc