Tj Russell, R.V.P Email & Phone Number

- Leading and facilitating service delivery needs for Veterans Career Transition Services program, supporting Veterans and families in planning civilian employment and pursuing education/training goals.- Initiating, developing, and testing innovative tools and resources for service and program delivery utilizing virtual platforms including an integrated learning management system and other technologies.- Develop additional pathways for recruitment identifying key skills, credentials, and expertise of project team members.- Curate onboarding activities and training plans to ensure sustained learning and application of skills for specified roles.- Generate and explore ideas for further collaboration, industry involvement, and community awareness with the goal of remaining at the forefront of innovative service delivery and added opportunities for business development.- Lead RFP proposal submissions offering unique service delivery solutions that achieve positive results related to employment, retention, skills building, and technology implementation.

- Reported directly to the CEO and Divisional Coordinator with the overall responsibility for planning, implementing, coordinating, and evaluating all aspects of Professional Services project management to ensure contractual compliance and increased profit. - Prepared and implemented annual strategic plans for five revenue-generating program areas within the Professional Services Division: Outplacement, Career Transition Services, Proctoring and Invigilation, Rentals, and Customer Care Centre.- Achieved 100% of all annual project outcomes - developed and implemented processes to track, capture, evaluate, and report on project metrics including outcomes, customer satisfaction, and financial performance. - Respected the unique relation between employer and employee. - Led geographically dispersed teams with a commitment to providing an inclusive and accessible environment while promoting the rights of all applicants- Tracked and monitored service delivery, compiling reports, statistical analysis, and customer service data for internal monthly operational service reports for five programs; reported to senior organization officials; monitored service quality to meet organizational quality standards.- Developed and fostered community partnerships and relations - actively working to build relationships within local community and across Ontario to develop awareness of community need and local labour market trends while promoting programs and services.- Directly supervised six staff supporting 19 locations in Ontario with responsibilities including performance management, job description development, professional development training, and recruitment.- Successfully submitted several proposals with a 100% bid acceptance - completed contract negotiation for the design and delivery of programs and services for professionals in Career Transition.

- Explored career, employment and training goals to direct clients to the most appropriate services to support employability and/or training needs.- Tracked and monitored service delivery; compiled reports, statistical analysis and customer service data for internal monthly operational service reports; reporting to senior organization officials. - Developed provincial monthly tracking tool using Microsoft Excel; implemented tracking tool in over ten Centre’s across Ontario.- Implemented and maintained Web Services Division to assist clients, employers and community partners through online services throughout Ontario.- Developed and presented senior management with a centralized follow-up process to streamline Employment Services required exit, three, six, and twelve month follow-ups; implanted in over ten locations across the province and improved service productivity.- Directly served the public to provide resource, information, and employment counselling assistance and supports to clients via online services and live chat.- Monitored service quality to meet organizational quality standards.- Connected with community partners to build partnerships throughout the community and province.- Mediated website terms of use chat/job posting board and provided consultation explaining contract terms and conditions.

- Maintained case load of over 180 clients; documented services provided which included accurate, up-to date case notes in data entry systems (EOIS CaMS, simplyCTS and/Contact4)- Completed new client assessments (including assessment of clients' needs) for the purpose of developing individual return to work action plans moving client toward self-sufficiency - Supported client access to programs and services such as Literacy and Basic Skills, English/French as a Second Language program, Pre-Apprenticeship Training, Second Career, Job Creation Partnerships (JCP) and Self-Employment Benefits (OSEB) and Targeted Initiative for Older Workers (TIOW) programs assist clients in achieving their career and employment goals.- Completed eligibility and suitability matrix for Second Career, and assisted client in determining feasibility (financial/success capacity) of training. - Counselled clients with solution focused counselling methods; setting realistic goals and objectives, ensuring goals followed the SMART model.- Created a supportive environment to motivate positive and unique solutions to problems with a perceptive awareness to the sensitivities of clients.- Established excellent rapport and credibility with clients, organization and employers.- Assisted clients in identifying and matching their career interests to their skills and abilities; informed clients of monitoring and follow-up process.

- Delivered exceptional employee supervision and management; conducted routine training, evaluations, resolved employee conflicts and oversee disciplinary actions as needed.- Monitored employee hours and payroll expenses according to budgeted levels.- Summited daily, weekly, and monthly reports to corporate offices and scheduled inventory shipments. - Worked vigilantly to ensure compliance with all provincial and local health codes and regulations. - Maintained impeccable records of all daily, weekly and monthly transactions completed; overseen all daily cash balancing and transaction activities.- Balanced budgetary projections with actual daily and monthly transactions; completed bank deposits.- Courteously, professionally and tactfully handled the general public and professionals in a variety of circumstances and delicate situations.- Trained and developed staff to provide the best available services to a diverse population of people while ensuring consistent quality service.

- Identified and reported training gaps and internal staff needs within a unionized environment, while facilitating individual and group training to multi-level hospital staff within newly built health care center.- Prepared communication tools and briefing materials for hospital administrators and staff training modules; recommended training interventions where required.- Established co-operative working relationships with staff displaying tact and diplomacy in communications.- Demonstrated ability to recognize and facilitate educational opportunities that promote additional learning and life experiences.- Worked directly with the Information Technology Department, Human Resources and Floor Managers to provide training supports to hospital staff.

Bachelor Of Professional Arts - Ba, Human Services, General

Social Services Worker, Crisis/Emergency/Disaster Management

Emergency Management Diploma, Community And Social Services