Tom Milton Email & Phone Number

Marlborough, Ma, Us

Program Director –Small Cell ProgramsProvides Small Cell Technology Architecture and Deployment subject matter expertise in the development and deployment of the Company's multi-operator, in-building cellular services; includes centralized and on-site system infrastructure, enterprise RAN products utilizing multiple MNO approved equipment, interconnection to wireless operators, traffic management and OA&M platforms. • Collaboration with CTO office to architect the technical aspects of the services.• Working with business partners – OEM’s to define interfaces and processes to guide the execution of the services.• Creation of EF&I processes, Integration process/workflow of OSS/BSS subsystems for Provisioning, Billing and Fault Management of deployed solutions.

Principal Member of Technical Staff/FounderTelecommunications Consultant, Having 30+ years of experience in providing strategic guidance regarding IT, Wireless (Cellular), Public Safety (LMR/P25) Land Mobile Radio, Microwave/Fiber communication systems and infrastructural enhancements to clients and organizations.• Multiple successful engagements with Tier 1 and 2 Wireline and Wireless Telecommunication Carriers, Public Safety, Electric Utilities and other Public Utility organizations.• Works in a consultative fashion with other department heads, such as marketing, engineering and operations as an advisor of technologies that may improve their efficiency and effectiveness.• Provide thought leadership to department heads in a fashion that supports the company’s culture, mission and values. • Responsible for defining and delivering end-to-end, full turnkey telecommunication infrastructure projects. Responsible for the creation of process documentation and work instruction pertaining to the ongoing work in this industry. Includes specific technology specifications ICT (data center, transport, VoIP), RAN/Core/EPC (2G/GSM. 3G/UMTS/CDMA/LTE), Microwave/FTTx and DAS/Femto (Small Cell), Public Safety (E911, Dispatch Centers, LMR/P25) for Planning, Engineering, Installation and Commissioning, Test and Turn-up of assigned market areas. Responsible for the project P&L, Human Capital and Program Schedules and overall financial and execution success of the clients program.

Orlando, Florida, Us

Mersin, Turkey, Us

Directed technical strategy, governance, and execution for internal programs and initiatives, providing key vision and roadmaps governing technology planning, service offerings, and future development. Partnered with cross-functional department heads to integrate capabilities into technology roadmaps and advance overall business goals for new product development and introduction. Evaluated and selected emerging technologies to improve the technical portfolio. Monitored and planned resource utilization. Tracked industry trends for new market developments and changes requiring evolution of the technology strategy. Sourced and nurtured a national network of strategic partners. Worked with the executive team to define objectives and establish key steps for goal attainment. Evaluated overall performance to make core decisions regarding products, best practices, and the technology portfolio.Selected Achievements:• As EF&I subject matter expert, introduced a “small cell” training package to educate internal and external clients on how to manage small cell technologies.• Promoted adoption of best practice methodologies for engaging the federal government for GSA and small business solicitations.• Optimized the method for estimating budget requirements for consultants and RFP submissions.• Developed a comprehensive SDN / NFV training package as a valuable tool to educate internal and external clients on Software Defined Networks and Network Virtualization Function technology and deployment.

Dallas, Tx, Us

Led multiple key projects of up to national scope, valued up to $400 million per project. Oversaw the full lifecycle for project delivery, including customer communications and requirements management, technical engineering and design, equipment and software implementation, and support. Often drove design of new technologies and enhancements to meet customer needs. Projects included the AT&T Small Cell Deployment spanning diverse AT&T and Disney organizations in North America; AT&T’s national Project Zodiac to drive technology change-out and overlay across Verizon acquisitions; the AT&T Nokia RAN Harvesting Program to move, add, and change MSC, BTS, and site equipment in 7 southern states; the AT&T Asset Validation & Scanning Program to account for client RAN assets in those same states; and, the AT&T UMTS 2nd Carrier Program to oversee deployment of 485 cell site locations.Selected Achievements:• For the AT&T Small Cell Deployment project, successfully introduced new network routing equipment into Disney prior to AT&T acceptance as evidence of AT&T’s overall trust.• For AT&T Project Zodiac, delivered the Ericsson markets in record time, freeing resources to support the microwave transport component EF&I-800 digital microwave links.• Built a strong position of trust among impacted markets by maintaining high standards of performance despite a short turnaround time and aggressive schedule.• For the AT&T UMTS 2nd Carrier Program, managed and oversaw the deployment of 485 cell site locations, including equipment engineering activities as well as financial close out of the program.• Recognized as subject matter expert for development of a companywide process and procedure document for 2G harvesting process flow and 2G harvest playbooks.• Located and reconciled $1.4 million in unfound assets. Deployed a tracking system for issues in 2G/3G projects. Boosted performance via a new change control process.

Senior System Account ManagerGuided customer account management, working with key business clients to present solutions matching their unique technology needs and drive strategic planning through to sales closure. Maintained relationships with a portfolio of clients. Contributed to business development and prospecting activities.Selected Achievements:• Generated new sales for NEC Business Solutions through exceptional marketing leadership and promotion of new technology solutions and activities.• Drove improved customer satisfaction and delivered repeat business by nurturing strong customer relationships.• Pioneered enhancements to the customer experience, creating competitive differentiation in a crowded market.• Delivered repeated wins in new business development through growth in the customer base and creation of revenue potential within the organization.• Supported personnel in gaining greater understanding of Unified Communications concepts by developing a training syllabus and conducting “train the trainer” sessions to foster knowledge sharing.

Full responsibility for existing and future wireless E911 and Location Based Services products, providing complete execution and budgetary management of new initiatives from concept through implementation. Collaborate with customers, vendors, and internal department heads to assess business processes, develop schedules, manage change, and ensure compliance with FCC and customer regulatory filing guidelines. Receive and respond to customer RFIs and RFPs, providing expert representation of products, services, costs, and implementation practices. Ensure the highest standards of quality in all operations.Key Achievements:  Continued improvement in customer service resulting in increased sales pipeline opportunities. Researched Market competition and developed new planning criteria to win back the customer and stay ahead of the competition. Identified related system maintenance process’s that other competitors were overlooking, creating a new product proposal resulting in increased sales by servicing a previously ignored service niche.

Directed four groups of telecommunications engineers engaged in requirements analysis and engineering of IP and Ethernet technology solutions for a range of networks. Full responsibility for developing corporate data network architecture to meet all operational standards and requirements. Identified new business opportunities in close collaboration with Business Development and Sales, driving revenue growth.Key Achievements: Developed Network Engineering O&M budget and oversaw Master Capital Development planning process to prioritize and allocate spending for +$100MM. Created strategies for reconciliation of present network architecture with future plans for new services and technologies. Managed engineering staff in design and implementation of various short term projects for multiple telecommunication and network service providers. Provided technical and team leadership in evaluation of new products and technologies. Evaluated new or expanded business requirements and made recommendations on possible solutions.

Oversaw operational activities and engineering staff members in support of voice, data, and video products for telecommunications systems, identifying and recommending opportunities for new technologies and business products to executive management. Key Achievements: Directed activities for Next-Gen Telephony-VoIP, Advanced Intelligent Networking, SS7 Networks, Lucent 5ESS Local / Long Distance Platforms, Tekelec T9000 Soft-Switches, Broadsoft Broadworks, Cisco data network and voice gateway technologies, Session Boarder Control, and Secure Gateways.

Managed telecommunications operations and implementation, guiding strategic planning, development, and launch of the district’s telecommunications network. Oversaw all purchasing, design, and upgrades for complex networks, computer systems, and analog and digital communications systems. Overhauled, refreshed, or replaced outdated equipment.

Chicago, Illinois, Us

Oversaw implementation and maintenance of public safety and commercial customer communication systems. Established technical guidelines for the maintenance and repair of radio and control center equipment. Provided Engineering and Project oversight for Public Safety and State and Local Utility Districts

Washington, Dc, Us

Coordinated 27 military and civilian personnel at a major air station radar facility. Also conducted repair and maintenance of electronic communications systems, air traffic control systems, and specialized submarine communication systems as Electronics Technician First Class.

Masters Certification In Applied Project Management, Project Management

Applied Project Management