Tomislav Mitar Email & Phone Number

Ottawa, ON, CA

Greater Seattle Area

Ottawa, Ontario, Canada

I am a strategic Senior Customer Success Manager with a proven track record of exceeding revenue targets, reducing churn, and driving product adoption through strong client relationships and tailored solutions. By focusing on customer-centric strategies and proactive risk management, I consistently deliver results that positively impact both the client and.

Ottawa, Canada Area

As a dedicated Senior Customer Success Manager, I have consistently exceeded revenue targets and strengthened client relationships by implementing customer-focused strategies that drive results. My approach combines proactive risk mitigation, deep collaboration with cross-functional teams, and a strong focus on customer satisfaction.Key.

Ottawa, Canada Area

Provided technical phone, live chat, and email supportResolved a variety of complex technical issues to reduce tier 2 technical support debt Provided all clients with efficient resolution of issues in a highly empathic mannerCreated a new naming convention for support tickets to ensure quicker time to resolution of high-risk tickets

Kanata, Ontario, Canada

Developed a deep understanding of organizational structures within franchised businessesCreated a partnership with the largest Moxies group in North AmericaProvided product & sales training/mentorship to new team membersSuccessfully implemented proof of concept with large emerging brands in US

Ottawa, Canada Area

Award-winning sales professional consistently exceeding targets and driving client success.Key Achievements:2017 National Inside Sales Rookie of the Year: Recognized for surpassing both wireless and wireline sales quotas within the first 9 months of joining the role.Quota Achievement: Exceeded wireline quota in just 5 months and surpassed wireless quota.

Successfully managed a large portfolio of accounts while driving new business and service expansions.Key Achievements:Managed 700+ Accounts: Efficiently managed a portfolio of over 700 accounts, ensuring timely support and maintaining high customer satisfaction levels across all accounts.Remote & On-Site Account Management: Worked remotely while conducting.

Ottawa, Canada Area

Led all North American compliance operations, driving exponential business growth and ensuring software compliance for enterprise clients.Key Achievements:2100% YOY Growth: Independently managed Corel’s North American compliance business, achieving a remarkable 2100% year-over-year growth by enforcing software compliance and maximizing license.

Ottawa, Canada Area

Drove revenue growth and managed high-value enterprise accounts across North America.Key Achievements:$900,000 in Renewals (2013): Closed $900,000 in new license and maintenance renewals by identifying customer needs and delivering tailored solutions that ensured long-term retention and account growth.Strategic Deal Closure: Consistently exceeded sales.

Ottawa, Canada Area

Drove significant revenue growth through strategic account management and targeted sales initiatives.Key Achievements:Closed $1.11M in Renewals: Successfully secured $270,000 in new license and maintenance renewals in 2011 and $840,000 in 2012, consistently exceeding sales targets.High-Volume Account Management: Managed a large portfolio of low-revenue.

Ottawa, Canada Area

Successfully managed all aspects of a thriving family restaurant, building a reputation for excellent customer service and quality cuisine.Key Achievements:Operational Excellence: Oversaw day-to-day operations, including staff management, supply chain coordination, and customer service, ensuring smooth business functioning and a high-quality dining.