Tomislav Mitar Email & Phone Number

Ottawa, On, Ca

Greater Seattle Area

Ottawa, Ontario, Canada

I am a strategic Senior Customer Success Manager with a proven track record of exceeding revenue targets, reducing churn, and driving product adoption through strong client relationships and tailored solutions. By focusing on customer-centric strategies and proactive risk management, I consistently deliver results that positively impact both the client and the business.Key Achievements:Exceeded Revenue Targets & Presidents Club 2022: Consistently surpassed revenue goals by developing and implementing customer-focused strategies, earning Presidents Club recognition in 2022 for outstanding performance.Product Adoption & Account Growth: Led Quarterly Business Reviews (QBRs) to uncover opportunities for further product integration, resulting in increased product adoption and significant account expansion.Churn Reduction: Partnered with Sales, Product, and Marketing teams to deliver personalized solutions that met customer objectives, leading to a 20% reduction in churn for high-value accounts.Risk Mitigation & Customer Satisfaction: Proactively identified and addressed customer pain points before they escalated, maintaining high levels of satisfaction across all client portfolios.Upsell & Cross-Sell Success: Successfully achieved upsell and cross-sell targets by positioning a full suite of products that addressed evolving customer needs, driving both retention and revenue growth.

Ottawa, Canada Area

As a dedicated Senior Customer Success Manager, I have consistently exceeded revenue targets and strengthened client relationships by implementing customer-focused strategies that drive results. My approach combines proactive risk mitigation, deep collaboration with cross-functional teams, and a strong focus on customer satisfaction.Key Achievements:Presidents Club 2022: Exceeded annual revenue targets by delivering personalized strategies that deepened relationships with enterprise clients and led to long-term growth.Product Adoption & Account Expansion: Conducted regular Quarterly Business Reviews (QBRs), identifying opportunities for deeper product integration, resulting in increased product adoption and account expansion.Churn Reduction: Collaborated closely with Sales, Product, and Marketing teams to deliver tailored solutions aligned with customer goals, reducing churn by 20% for high-value accounts.Proactive Risk Management: Identified and resolved customer pain points early, ensuring high levels of customer satisfaction and loyalty.Upsell & Cross-sell Success: Consistently met upsell and cross-sell targets by positioning the full suite of solutions to meet the evolving needs of customers, driving both retention and new revenue streams.

Ottawa, Canada Area

Provided technical phone, live chat, and email supportResolved a variety of complex technical issues to reduce tier 2 technical support debt Provided all clients with efficient resolution of issues in a highly empathic mannerCreated a new naming convention for support tickets to ensure quicker time to resolution of high-risk tickets

Kanata, Ontario, Canada

Developed a deep understanding of organizational structures within franchised businessesCreated a partnership with the largest Moxies group in North AmericaProvided product & sales training/mentorship to new team membersSuccessfully implemented proof of concept with large emerging brands in US

Ottawa, Canada Area

Award-winning sales professional consistently exceeding targets and driving client success.Key Achievements:2017 National Inside Sales Rookie of the Year: Recognized for surpassing both wireless and wireline sales quotas within the first 9 months of joining the role.Quota Achievement: Exceeded wireline quota in just 5 months and surpassed wireless quota within 9 months, showcasing strong sales acumen and quick adaptability.Account Management & Expansion: Managed and expanded a portfolio of 250 SMB organizations across Canada, consistently delivering tailored solutions to meet client goals and drive business growth.Technology Expertise: Continuously stayed up-to-date on emerging technologies relevant to client industries, ensuring solutions aligned with the latest market trends and customer needs.Client-Centric Solutions: Added value to clients by deeply understanding their business goals, conducting detailed business reviews, and providing custom solutions to enhance operational efficiency and success.Strategic Business Reviews: Conducted regular business reviews to identify gaps and opportunities, leveraging product expertise to actively aid clients in optimizing their operations and achieving their objectives.

Successfully managed a large portfolio of accounts while driving new business and service expansions.Key Achievements:Managed 700+ Accounts: Efficiently managed a portfolio of over 700 accounts, ensuring timely support and maintaining high customer satisfaction levels across all accounts.Remote & On-Site Account Management: Worked remotely while conducting regular on-site visits, building strong relationships with clients and providing hands-on support to address their needs.Contract Extensions & Renewals: Secured numerous contract extensions by delivering excellent service and identifying opportunities to continue adding value for existing clients.Service Expansion & Upselling: Proactively sold new services to existing clients, expanding account revenue and enhancing the range of solutions provided to meet evolving customer needs.New Business Acquisition: Successfully signed up new businesses to utilize Progressive Waste’s services, contributing to overall company growth and expanding the customer base.

Ottawa, Canada Area

Led all North American compliance operations, driving exponential business growth and ensuring software compliance for enterprise clients.Key Achievements:2100% YOY Growth: Independently managed Corel’s North American compliance business, achieving a remarkable 2100% year-over-year growth by enforcing software compliance and maximizing license usage.Software Audits & License Optimization: Conducted thorough software audits to ensure the proper deployment of Corel and Roxio software, helping customers fully leverage their software assets while aligning with compliance requirements.Client Education & Partnership: Worked closely with clients and software management teams to provide clarity on Corel’s license programs, enabling organizations to optimize their licensing strategies for greater efficiency and value.Audit Resolution & Risk Management: Guided clients through license audits swiftly and effectively, outlining reconciliations for any deficiencies found, and focusing on equitable solutions that avoided penalties or litigation.Executive-Level Engagement: Collaborated with CTOs and senior executives from Fortune 500 companies, advising them on end-user license agreements, contractual obligations, and long-term compliance strategies.Legal Coordination & Dispute Resolution: Managed relationships with outside counsel, coordinating legal action when necessary to resolve compliance disputes, while minimizing risk and legal exposure for Corel.

Ottawa, Canada Area

Drove revenue growth and managed high-value enterprise accounts across North America.Key Achievements:$900,000 in Renewals (2013): Closed $900,000 in new license and maintenance renewals by identifying customer needs and delivering tailored solutions that ensured long-term retention and account growth.Strategic Deal Closure: Consistently exceeded sales targets by closing numerous high-value deals, responding quickly to emerging market opportunities, and providing proactive account management.Enterprise Account Management: Managed key enterprise accounts across North America, collaborating with clients to deliver custom solutions for large-scale deployments and maximizing value from Corel’s product offerings.Product & Partner Collaboration: Worked closely with product management and development teams to create customized solutions for clients, while supporting channel partners in growing Corel licensing within their portfolios.Outsourced Sales Team Leadership: Trained and leveraged outsourced sales teams for lead generation, cold calling, and executing product-specific campaigns, resulting in an expanded market presence and increased sales.Customer Guidance & Licensing Strategy: Provided expert guidance on Corel’s diverse licensing models, ensuring customers selected the best options to maximize efficiency and value within their unique environments.

Ottawa, Canada Area

Drove significant revenue growth through strategic account management and targeted sales initiatives.Key Achievements:Closed $1.11M in Renewals: Successfully secured $270,000 in new license and maintenance renewals in 2011 and $840,000 in 2012, consistently exceeding sales targets.High-Volume Account Management: Managed a large portfolio of low-revenue accounts while consistently achieving sales goals, balancing attention between small accounts and major business opportunities.Lead Generation & Channel Partnership: Generated new leads through cold calling and developed partnerships with channel partners to expand Corel’s reach and drive new business opportunities.CRM Expertise & Customer Solutions: Effectively maintained and updated customer records across multiple CRM platforms, providing detailed insights and personalized sales solutions to increase revenue with large business clients.Trade Show Promotion: Represented Corel at various industry trade shows, actively promoting product lines and securing new business leads through direct engagement and product demonstrations.

Ottawa, Canada Area

Successfully managed all aspects of a thriving family restaurant, building a reputation for excellent customer service and quality cuisine.Key Achievements:Operational Excellence: Oversaw day-to-day operations, including staff management, supply chain coordination, and customer service, ensuring smooth business functioning and a high-quality dining experience.Customer Satisfaction & Retention: Built strong relationships with customers through personalized service and attention to detail, resulting in high customer loyalty and positive word-of-mouth referrals.Financial Management: Handled budgeting, accounting, and financial forecasting, ensuring profitability while managing costs and optimizing resources.Team Leadership & Development: Hired, trained, and led a team of kitchen and front-of-house staff, fostering a collaborative environment focused on delivering exceptional service.Marketing & Community Engagement: Developed and executed local marketing initiatives, including community partnerships, to increase brand visibility and attract new customers.Menu Development & Innovation: Curated and regularly updated the restaurant menu to reflect seasonal ingredients and customer preferences, driving repeat business and maintaining a fresh dining experience.Problem Solving & Adaptability: Navigated challenges such as supply shortages and staffing fluctuations with creative solutions that minimized disruption and maintained service quality.