Tom Monks Email & Phone Number

Lowville, NY, US

• Responsible for driving process improvement and application integration projects, web development, SQL reporting, and automation.
• Used SQL and Autohotkey to automate clinical messaging, complete the 2019 Meaningful Use attestation, and prevent reduction of Medicare funding within an urgent 3-week timeline.
• Took over and drove successful implementations of 3 new interfaces required for Meaningful Use.
• Designed an automated employee onboarding & offboarding processes using KiSSFLOW and Zapier.
• Developed a solution to display ER wait times on the hospital website using cron & JavaScript.
• Implemented Syndromic Surveillance, CCD and Direct Messaging interfaces with Meditech EHR.

• Started a freelancing business to build websites for local businesses.
• Maintained excellent customer relationships while delivering comprehensive WordPress website solutions.
• Achieved CCA Level 1 certifications in HTML, CSS, & JavaScript, jQuery & PHP

Houston, Texas, US

• Managed critical, cross functional projects, programs, & process improvement initiatives. Oversaw a team of 8 PMs. Acted as process owner and worked extensively to refine project management and implementation processes.
• Pioneered and led a revolutionary billing reconciliation process that found $970K of additional revenue for 2017. Used Access to clean and correlate data from 6 different systems to identify billing anomalies and pull.
• Devised a data-based audit process to close the billing gaps, presented it to senior leaders, and got their agreement to implement.
• Created a monthly financial forecasting tool and process which utilized data from 5 different sources, an Access database, and an Excel front-end to extrapolate all Mondelez account expenses over the next 5 years.
• Developed a SharePoint and Access-based app which enabled us to track and collaborate on transformation program plans for 2875 servers in one central location. The tool eliminated the need to synchronize 5 different.
• Designed repeatable Access and Excel-based reports to measure KPIs, generate dashboards, and visualize decommission and cloud migration progress of 2875 servers.

Palo Alto, CA, US

• Managed diverse global teams to deliver over 20 client hosting and networking projects from beginning to end using PMI methodologies. Gathered business requirements and estimated project schedules and budgets. Produced.
• Met schedule and financial Service Level Agreements on every project.
• Implemented a SharePoint-based wiki and documented a multitude of PM best practices and hosting processes to improve the quality of our project work and enable knowledge sharing among the team.
• Managed complex situations in order to meet the production turnover requirements of multiple operational teams, follow frequently changing data center processes, and still meet the client’s timeline.
• Recognized as the go-to person on account for invoicing and hosting processes.
• Trained 20 PM's on data center processes and conducted weekly “help session” to mentor newer PMs.

Greater Chicago Area, IL, US

• Provided PC support, systems analysis, and innovative technical solutions to 300+ office and manufacturing employees.
• Developed a dynamic PHP-based website and kiosk for Kraft Foods plant to help share information with employees
• Created a dynamic web-based application to communicate lab test results to all areas of the manufacturing plant
• Created a standard manufacturing PC image and developed a restoration process to decrease the amount of downtime (from a crashed PC) from 3-4 hours to 30 minutes
• Researched, analyzed, and implemented innovative web and hardware solutions.