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As a Corporate Account Manager for FedEx Office, I am responsible for working with the organization’s national commercial customers who are headquartered in the Southwest Region. I utilize my industry experience and expertise to ensure that my clients receive the best value from their relationship with FedEx Office. If you’re looking for the same old thing, we should probably not connect. If you’re in search of an innovative commercial print solution that utilizes the most advanced production and distribution network in the country then I am your man.

As the National Program Manager for FedEx Office, I was responsible for the National CSS Program which is comprised of over 200 sales support team members and supervisors. My role was to design, develop and implement strategies that enhance the way we support our commercial customers. As a competitive differentiation this field-based team focuses on ensuring that FedEx Office’s national clients have access to a wide variety of best in class digital supply chain solutions, while receiving exceptional in-person customer support.Key Accomplishments:• Created a national sales support process and activity metrics that is used by over 225 sales support team members nationwide• Developed and implemented customer relationship management software that streamlined commercial client relationship management and tracked support activity metrics• Instituted program reporting, which provided national, regional and market level performance analysis • Oversaw the creation of new training, which is used from onboarding through the employment lifecycle • Simplified staffing analysis and workflow to ensure adequate staffing levels are maintained across the country

I managed a team of 13 sales professionals who supported the organization’s top commercial clients. I was able to use my experience to teach the team how to rally around a common goal and encouraged them to succeed. The team was named Top Team of the Year in 2012. Key Accomplishments:•Led this team from the bottom of the rankings to Top Team of the Year•Created a market strategy plan to ensure that the team was aligned to specific goals and had clearly outlined tactics•Fostered a collaborative relationship between key business partners•Trained the team on consultative selling, negotiations and call cycling•Increased overall commercial revenue, exceeding 100 percent to plan for the year

I managed a national portfolio, which consisted of some of the organization’s largest commercial customers. As a CAE, I created a national account strategy, negotiated complex commercial deals, identified value-added digital supply chain solutions and oversaw national account support. Key Accomplishments:•Exceeded sales quota by increasing overall sales by 78% in what was initially an underperforming portfolio•Negotiated complex customer agreements to maximize profitability, while providing my clients with exceptional value-added solutions•Implemented a client time study that identified opportunities for increased efficiency, while reducing their overall expenses, which resulted in positive account growth•Developed processes to support the advertising, marketing and public relations vertical •Introduced an onboarding program for a pharmaceutical company that trained new sales people on how to access the FedEx Office solution, saving the client significant time and money

As a FAE, I managed a national portfolio which consisted of medium sized commercial customers. I worked collaboratively with my clients and internal business partners to ensure that a strong national strategy was in place to support the accounts’ needs. Key Accomplishments:•Took an underperforming portfolio and consistently exceeded quota, which resulted in performance in excess of 350% to plan•Developed cutting edge digital supply chain solutions that allowed my clients to exceed their organizational goals while creating recurring, sustainable revenue for FedEx Office•Identified several new product categories that enhanced the commercial customer experience and fostered cutting edge solutions •Negotiated national Corporate Account Program agreements and facilitated the first US/Canada agreement •Implemented a territory management and call cycle program to ensure that customers received timely and relevant touch points