Big Tom Mortimer Email & Phone Number

London, United Kingdom

Through my company, Heartshaped, I work as an AI consultant and engineer using the following skills:* Expertise in large-scale, multi-channel communication strategies* Proficiency in coordinating complex projects with multiple stakeholders* Ability to develop and implement data-driven solutions* Skills in multilingual content creation and localization* Experience in enhancing customer journeys to improve engagement and retentionHere are some of the projects… Show more Through my company, Heartshaped, I work as an AI consultant and engineer using the following skills:* Expertise in large-scale, multi-channel communication strategies* Proficiency in coordinating complex projects with multiple stakeholders* Ability to develop and implement data-driven solutions* Skills in multilingual content creation and localization* Experience in enhancing customer journeys to improve engagement and retentionHere are some of the projects completed…Virgin Media Customer Content I collaborated with Customer Marketing and cross-functional teams—including online, editorial, social, digital, PR, events, and sponsorship. Managing over 108 million communications annually.35% increase in ARPU (Average Revenue Per User)* Over 30% rise in NPS (Net Promoter Score)* 40% reduction in customer churn* TalkTalk Internet Provider I spearheaded the re-engineering of the Customer Join and Onboarding program. 30% reduction in customer churnVirgin Media/London Underground I managed the customer content experience for the launch of free Wi-Fi for 2 million daily tube passengers. HTC UK and EMEA Over five years, I developed and executed a European business customer communication and content strategy across 20 territories in 9 languages. Kellogg's Spoons I led a project featuring favourite characters in 6 languages across 8 European countries. Show less

Everywhere

Working as a Business coach within the Matthew Syed Network. Involves group coaching on Growth Mindset and Mindset Advantage...

London, New York

I have used an developed the following skills as an international Business Psychology CoachKey Strengths:Strategic Alignment: Ensuring AI solutions support and enhance business missions and values.Effective Communication: Crafting prompts and AI interactions that are clear, engaging, and user-friendly.Technical Expertise: Applying deep knowledge of AI and machine learning to develop innovative solutions.Client-Centric Approach: Tailoring AI strategies to meet… Show more I have used an developed the following skills as an international Business Psychology CoachKey Strengths:Strategic Alignment: Ensuring AI solutions support and enhance business missions and values.Effective Communication: Crafting prompts and AI interactions that are clear, engaging, and user-friendly.Technical Expertise: Applying deep knowledge of AI and machine learning to develop innovative solutions.Client-Centric Approach: Tailoring AI strategies to meet the specific needs of diverse clients across various industries.Key Achievments:Customized Training Programs: Developed and delivered tailored training sessions on AI and machine learning concepts, making complex topics accessible to employees with varying levels of technical expertise.Business Alignment: Integrated company missions and values into learning initiatives, ensuring that training programs support overarching business objectives and drive organizational growth.Effective Communication: Utilized clear and concise communication skills to explain intricate AI technologies, fostering a culture of innovation and continuous learning within organizations.Virtual Training Expertise: Leveraged teleconferencing systems to conduct engaging and interactive remote training sessions, ensuring consistent knowledge transfer regardless of geographical locations.Stakeholder Collaboration: Worked closely with leadership and cross-functional teams to identify training needs, develop content, and assess the impact on employee performance and business outcomes.Notable Clients:UK GovernmentNational GridBarclaysKPMGPwCDeutsche BankMastercardSpecsaversBristol Myers SquibbJeld-WenTenableLegal & General Show less

* Designing AI Solutions that Align with Business Goals: * Ensuring that AI implementations drive efficiency, engagement, and profitability.* Developing Effective Prompts and AI Models: * Utilising content creation expertise to craft prompts that yield accurate and relevant AI outputs.* Managing Complex AI Projects: * Applying agile methodologies and project management skills to oversee AI initiatives from conception to deployment.* Staying Ahead of Industry… Show more * Designing AI Solutions that Align with Business Goals: * Ensuring that AI implementations drive efficiency, engagement, and profitability.* Developing Effective Prompts and AI Models: * Utilising content creation expertise to craft prompts that yield accurate and relevant AI outputs.* Managing Complex AI Projects: * Applying agile methodologies and project management skills to oversee AI initiatives from conception to deployment.* Staying Ahead of Industry Trends: * Continuously monitoring the technological landscape to provide clients with innovative AI solutions.* Facilitating Cross-Functional Collaboration: * Bringing together diverse teams to work towards common objectives in AI projects.Leadership and Team Building:* Grew the team from a startup to over 40 employees in 20 years with 250 CLIENTSClient Management and Collaboration:* Ran the Virgin Media account personally, serving 118 million communications a year and working across over ten team. * Managed a diverse portfolio of clients, including: * Technology and Media: Virgin Media, Virgin Atlantic, XBOX, PlayStation, Sky TV, BBC, Channel 4 * Automotive: Ford, Renault, Volkswagen * Sports: Lennox Lewis, Usain Bolt/Virgin Media, Arsenal FC, Yahoo World Cup Soccer, Wimbledon Tennis/HP, Puma, Nike * Consumer Goods: Innocent, Marmite, Unilever, Rowntree’s * Others: UPS, BP, RSPCA, RadioShack, UK Government, Swiftcover, MetLife, Dreams, Cobra Beer, PokerStars, Bookstart, Novartis Behring* This extensive client interaction has enhanced my ability to understand diverse business needs and tailor AI solutions accordingly.Agile Methodologies and Staff Training:* Used Agile techniques to orient, train, and direct staff to achieve challenging, multidisciplinary communications projects.Market Trend Analysis and Innovation:* Identified marketplace trends to shape company products, pioneering digital communications as the market evolved Show less

Trained And Certified In Artificial Intelligence, Artificial Intelligence

Bachelor Of Arts - Ba, Business Administration And Management, General, 2:1

Education record