Tom Murrah work email
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Tom Murrah personal email
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I have over 25 solid years of service experience within both military settings and industrial organizations which required strong supervisory, technical and organizational skills. I'm a team player with a personal commitment to high ethical standards and a proven track record of recognizing needs, developing solutions and implementing them.My passion is in 'Wowing' my customers by molding a team of experienced electro-mechanical machinery professionals into a cohesive unit that specializes in correct answers, exceeding the customers expectations and going the 'extra mile'. I am very analytical, detailed and committed to excellence and I have above average written communication skills.Specialties: Maximum Customer focus; Call center management; Machinery troubleshooting and problem diagnosis; engineering liaison; OSHA, NEC, ANSI requirements for machinery; editing and publishing service newsletters; writing Technical manuals; creating a Brand presence on internet forums; Technical Training classes; emergency response teams; safety consultant; engineering liaison.
3R1 Enterprises
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Retired3R1 Enterprises Jan 2023 - PresentMiddle Tennessee
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Owner3R1 Enterprises Oct 2008 - PresentMurfreesboro, Tn3R1 Enterprises is a hobby-business that specializes in antique Taylor-Tot baby strollers. We offer parts and consulting services.
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Product Support AssistantWirtgen America Oct 2018 - Dec 2022Antioch, TnResponsible for Warranty entries, Processing credit memos, Issuing Return Goods Authorizations and other warranty functions in support of the dealer network, sales force, and service efforts.. -
Industrial Service ManagerHunter Industrial Fan Company Aug 2017 - Oct 2018Greater Nashville Area, TnManage all activities related to Hunter Factory Authorized Installers (FAI’s). • Identify, qualify and contractually engage new FAI’s as needed.• Maintain relationships with existing FAI’s.• Periodically review and assess activities of FAI’s to insure quality of performance. • Review and establish pricing guidelines with FAI’s and coordinate pricing with Inside Sales Team to insure accurate quoting of projects.• Manage and maintain all documents relative to FAI activities (ie; contracts, install and start-up checklists, etc.).• Provide oversight and coordination of warranty labor through FAI’s
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Service Workflow CoordinatorWirtgen America Oct 2014 - Aug 2017Antioch, TnMaintain and update existing database of machines moving thru the service shop.Create work orders for shop production relating to adding options to pre-sold machines; repairs of existing machines and critical equipment; Invoicing manufacturers or dealers, as required; Ensuring that time-sensitive shop operations are supplied with required components to meet customer obligations.
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Warranty AssistantWirtgen America Inc. May 2014 - Sep 2014Antioch, TnResponsible for Warranty entries, Processing credit memos, Issuing Return Goods Authorizations and other warranty functions in support of the dealer network, sales force, and service efforts..
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Contributing ColumnistThe Rutherford Reader Jan 2010 - Dec 2014Writes a weekly column concerning various power tools or other subjects, which solicits reader feedback that asks the columnist for help diagnosing problems with their power tool.
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Account ExecutiveNational Pen Company Aug 2010 - Feb 2013Customer order entry, data tracking, resolution of customer issues and world-class service, resulting in an average of less than one-half of a percent; orders placed to error ratio. -
Quality SupervisorMs Companies Mar 2010 - Aug 2010Supervisor for 3rd party Quality inspection/containment for light industrial manufacturing. -
National Sales ManagerStraight Line Productions (Dba: The Woodworking Shows) Oct 2007 - May 2008Provides sales and administrative experience to exhibitors of a national tour of woodworking shows.
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Technical Service ManagerWmh Tool Group Jan 2005 - Mar 2007Managed the Technical Service Contact Center of one of the ‘major players’ in the Wood and Metalworking machine tool industry. Managed the Authorized Service Network of over 800 Centers and the contact database of over 120 Independent Field Service Technicians.
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Training & Service Standards ManagerBlack & Decker Sep 2004 - Jan 2005This was attributed to Black & Decker only because of their purchase of Pentair Tools Group (Delta/Porter-Cable) in Sept 2004.
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Technical Support ManagerDelta - Porter Cable Feb 2000 - Jan 2005Successfully managed the Technical Service Contact Center of one of the ‘major players’ in the Woodworking machine tool industry. Identified the need and took the initiative to create a ‘company presence’ on various internet web forums and created a pro-active approach to disgruntled customers which contributed to immeasurable amounts of ‘goodwill’ and brand loyalty for the company. Authored and presented ‘Train the Trainer’ Technical training classes to Service Branch Technicians and Sales Force, which resulted in increased product knowledge for Service. Produced A Planer Training DVD for Service Operations and created Basic Knowledge Manuals for Service Personnel.
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Technical Service SpecialistDelta International Machinery May 1984 - Jan 2000Telephone troubleshooting; writing reports; quality inspections. Interacted directly with suppliers and vendor engineering to obtain feedback to assist in resolving recurring product issues. Conducted monthly product training classes to increase interdepartmental skill levels. Successfully managed a comprehensive retro-fit project involving hiring and training workers and reworking over 5000 units. Conducted routine quality inspections on in stock product and new receipts, to ensure that product was ‘to print’ and matched the Bill of Materials. Served as the communication liaison between manufacturing personnel, sales, service and marketing, concerning quality issues.
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Technical Service SpecialistDelta Machinery Company 1984 - 2000This is the same company as Delta International Machinery. One of my contacts gave it this name, so I had to list it like this.
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Senior Repair TechnicianRockwell International Power Tool Division May 1981 - May 1984Responsible for special voltage requests, repairs, estimates of repair and custom machine configurations of SCMI machinery.Also responsible for Factory Service of EFI drilling machines.
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Avaition Support Equipment Technician (H)Us Navy Jun 1973 - Oct 1980Responsible for upkeep and maintenence on avaition ground support equipment, with a speciality of Hydraulics.Last two years of service was as a Base Police Officer at NAS Millington, TN
Tom Murrah Skills
Tom Murrah Education Details
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Business Management -
State Technical Institute At MemphisMechanical Technology -
State Technical Institute At MemphisElectronic Technology
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Westside HighHs
Frequently Asked Questions about Tom Murrah
What company does Tom Murrah work for?
Tom Murrah works for 3r1 Enterprises
What is Tom Murrah's role at the current company?
Tom Murrah's current role is Retired - Hobby Specialist.
What is Tom Murrah's email address?
Tom Murrah's email address is cy****@****uth.net
What is Tom Murrah's direct phone number?
Tom Murrah's direct phone number is +161550*****
What schools did Tom Murrah attend?
Tom Murrah attended Christian Brothers University, State Technical Institute At Memphis, State Technical Institute At Memphis, Westside High.
What are some of Tom Murrah's interests?
Tom Murrah has interest in How Things Work, Supporting My Team Members, Being The 'go To Guy, Hot Rods And Antique Cars, Building A Team, Vo Educational Training, Difficult Customers, Solving Trouble Calls.
What skills is Tom Murrah known for?
Tom Murrah has skills like Customer Service, Team Building, Troubleshooting, Sales, Call Centers, Purchasing, Networking, Management, Microsoft Word, Powerpoint, Marketing, Manufacturing.
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Thomas Murrah
United States -
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