My role is to lead Large Scale business transformational ServiceNow implementations. I've worked with leading public companies and Non-Profits in the BioTech, Biomedical Research, Education, Banking, Health Care, Software, MSP, and MSSP Industries.ServiceNow Modules Implemented (I'm CSA Certified)- ITSM (IT Service Management)- ITOM (IT Operations Management)- ITAM (IT Asset Management)- ITBM (IT Business Management)- CSM (Customer Service Management)- HRSD (HR Service Delivery)- SecOps (Security Operations)- GRC (Governance, Risk, and Compliance)- VR (Vulnerability Response)- CSDM Framework- Custom Applications- eBonding and IntegrationsI'm an Executive Sponsor for a critical Internal CSDM Initiative to enable our Business Practices and Consultants to run workshops, perform CSDM Modeling, and perform Advisory consulting around the ServiceNow CSDM.

Service Delivery Manager for the Higher Education vertical, managing multiple consultants. Project methodology for the team was updated to better fit the needs of the Higher Education vertical in North America.In charge of managing RFP responses and SOWs (Statements of Work).

Managed large enterprise implementations at the following enterprise clients:VanguardSAP ConcurBB&TBanco PopularHigher Education clients:Dartmouth CollegeBrown UniversityIllinois TechCal Poly - San Luis ObispoCal State - Long Beach

Manage project engagements and relationships with senior level clients; oversee the seamless execution of technical projects that unlock enterprise value and enhance business capabilities through the implementation of leading-edge technologyEngage with CEO and other Senior Executive level teams to understand business drivers and establish a thorough understanding of the organizational mission, business priorities and strategic plansActively spearhead business development with a strong focus on capturing market share and accelerating revenue growth; direct the tactical execution of key initiatives, demand generation, strategic partnerships and operating model enhancements Establish new standards, processes and procedures that streamline interactions and communications across teams and drive the rapid deployment of technical solutions that create efficiencies, deliver cost savings and improve operational stabilityCreate engagement roadmaps and architecture aligned with client objectives; present current state technology, future state vision, resource requirements, investment plan and project plansStructure governance processes for solution architecture, technical oversight and stakeholder engagement; create a disciplined project management environment based on speed of decision making and project visibilityHire, manage and retain a high-performing team; continually recruit and identify next generation leaders to increase bench strength and fuel internal promotions; set team priorities with a focus on development and accountability

Worked as a PM, BA, Product Owner, and Scrum Master on CEO Strategic Initiative projects. These were large enterprise custom development projects that transformed the way business was conducted within the organization, they streamlined business processes and improved efficiencies for the organizations involved. Sample of projects involved in:ERMS (Employee Relationship Management System) - This system was designed from scratch with the key stakeholder, the CEO, being the approver of design and all requirements. The business goal was to retain specialized seasonal talent to work in the Oil Sands in Alberta, CA. Through the implementation of the system retention increased from 18% to 58% accounting for a cost savings of approx.$2M.WFP - Workforce Planner - This system was designed from scratch with the key stakeholder, the CEO, being the approver of design and all requirements. The business goal was to be able to better forecast future needs for large shutdown/turnarounds in the Oil Sands, and plan the availability of labor and asset resources. Having the ability to find Labor and Asset resources among 16 branches in the Oil Sands instead of renting equipment lead to large cost savings benefits.FAM - Facility Area Management - This system was designed from scratch with the key stakeholder, the CEO, being the approver of design and all requirements. The business goal was to consolidate multiple systems that were used to manage facilities, streamline facilities maintenance tasks to mobile devices and consolidate by area of the facility, and have a consistent naming convention for all areas of a facility.

Responsible for building a new QA team from the ground-up for a leading technology company that offers front office solutions for asset management sales, client service and compliance teams with a focus on CRM, Investor Relations and Client Service Portals.Determined optimal organizational chart that enabled scale and kept pace with growth; performed extensive assessment of team needs then quickly identified and secured best-in-class talent to fortify the department structureDelivered leading edge quality assurance methodology and practice, customer relationship management and product knowledgeChampioned business initiatives focused on improving productivity, enhancing quality and realizing synergies; incorporated lean thinking and agile processes into the development of new proceduresCreated lean development governance processes for software architecture, technical oversight and stakeholder engagement; introduced project management techniques to improve planning, prioritization and executionSelected Accomplishments:Led implementation of Software Development Life Cycles (SDLC) Scrum/Agile Methodology for older products in Maintenance and Waterfall for newly developed applications, leveraging development resources from London, Utah, and ArgentinaChampioned the implementation of VMWare (Virtualization) to setup multiple client and server environmentsImplemented ALMComplete companywide, which encompassed Prof Services, Tech Services, Customer Support, Development, QA, and Executive ManagementProcured a SaaS based SDLC/ALM tool, implemented the system, trained all users, documented new process for each user group

Tasked with building a world-class QA department; identified and hired talent to meet company needsProcured a defect tracking, test case management, and automation tool (HP Quality Center and QTP), implemented the system, trained all users and documented new process for each user group.Set up Offshore QA team out of Mindtree Corporation in India; visited remote team to lay out initiatives and then hired, trained, and managed new employeesActed as Project Manager on several projects to produce new product offerings, including Revenue Manager, Business Intelligence, Softrax Integrator; responsible for schedule and quality, managing direct and indirect resources, onshore and offshoreImplemented SDLC - Agile Methodology for products in maintenance and hybrid Waterfall/Agile for new product Revenue Manager Won "Top Gun" award 4 years in a row for being a top performer within the company.

After the successful implementation of DataWorks (Epicor) at the subsidiary I was working at DT Sencorp, the Corporate VP of Finance I worked with on the implementation asked me to join the corporate Millennium Team to implement a new ERP companywide, at all 19 subsidiaries. The new chosen ERP system was BaaN (Infor LN).Key Responsibilities:Corporate Financial Lead on the project, worked closely with executive management at subsidiariesImplemented a new Chart of Accounts (COA) company wide.Implemented Baan (Infor LN) Finance, set up of integrations from logistics to finance, set up and mapped FCG & FSG and transaction typesImplemented and documented changes in business processes due to implementation of integrated software system. Evaluated Financial Reporting tools, implemented Hyperion (now Oracle)Managed consultants from TRW (now Northrop Grumman) assisting on the project

Led Implementation of a new ERP Dataworks (now Epicor) company wideConsolidated Financial Statements for Sencorp and Armac IndustriesPOC Revenue Recognition reportingImplemented new Chart of Accounts (COA) and setup Cost Accounting system

Worked on Personal Tax Returns for High Net Worth Individuals and Business Tax Returns for Limited liability companies (LLCs), partnerships, corporations (subchapter S and C).

Worked as an independent consultant for RSM US LLP (previously Caturano and Company) while RSM was overseeing Safety 1st Operations, Accounting, and Finance Departments.Key activities:Led the Inventory Audit to evaluate the extent of an Inventory write downLiaison between Grant Thornton audit team and Safety 1st Accounting and Finance DepartmentsKey Accomplishments:While working on Inventory Audit, found discrepancies in shipments and invoicing that led to multiple million dollar settlements with customers.IT Systems experience: Sage 50 Accounting (previously Peachtree)Foxfire WMS