Tommy Bates Email and Phone Number

Responsible for the on-site management of multiple contractors and company employees. In charge of payroll and approving time off.

Lead employees to ensure customer satisfaction by moving all shipment on time and damage free.Lead, educate and develop company employees. Provide education and monitor the employee’s performance. Communicate with Linehaul in order to coordinate the movement of all due service freight. Develop plan for distributing break loads to achieve cut time goals. Monitor and analyze all opportunities to cut cost and improve efficiencies. Conduct pre-shift meetings daily. Comply with all applicable laws/regulation, as well as company policies/procedures. Directly monitor all activities of IC's responsible for pick-up and delivery of freight to customer locations. Coordinate work assignments, monitor performance, and provide training on job duties, and company policies and procedures. Develop daily delivery plan (in most locations) and assign IC's and equipment to meet P&D freight and manpower needs. Respond appropriately providing guidance to IC's with customer complications, delays due to traffic and weather, and specific instructions on handling collect shipments and COD freight.Receive and respond accordingly to calls from customers as well as the Customer Service Center. Identify and categorize problems encountered by drivers including customer specific issues. Initiate disciplinary process as necessary, providing appropriate coaching, documentation, and recommendations of further disciplinary actions. Maintain positive communications with IC's and work to promote teamwork. Ensure employees have an adequate knowledge and resources to accomplish assigned job duties. Evaluate IC reported accidents and breakdowns. Determine course of action based on severity of accident or breakdown. Communicate with local authorities, and authorize tow service, as needed.

Interact with and motivate the workforce Conduct daily shift meetings  Solve problems and address issues for employees  Regularly communicate team goals and results  Execute the daily work plan by adjusting the workflow to meet goals  Implement Labor Management Program (performance observations) Provide front line feedback on staffing needs to Supply Chain Leader and Operations Leader Provide coaching through observations and provide performance feedback Track and communicate Operations Specialist performance Conduct safety observations and participate in Safety Committee Monitor and manage employee time, attendance and payroll Identify training and cross-training needs Conduct on-the-job training with Operations Specialists Perform process quality checks and program management Communicate customer specific requirements Review Logistics Center performance against Customer requirements Help the Operations Specialists to feel more connected to the larger customer goals

Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.Direct investigations to verify and resolve customer or shipper complaints.Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations.Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.Prepare management recommendations for the hiring process start to finish. From application to employee orientation.Implement schedule and policy changes.Serve as contact persons for all workers within assigned territories.Deal directly with the customer to ensure customer satisfaction and handle any operational issues the customer may have with our operation.

Lead employees to ensure customer satisfaction by moving all shipment on time and damage free.Work directly with Lowes reps to gather information needed to lead, educate and develop company employees in a manner that is in line with Lowes expectations. Provide education and monitor the employee’s performance.Plan daily manpower needs to ensure customer’s freight is serviced in an acceptable time frame.Monitor and analyze all opportunities to cut cost and improve efficiencies.Perform administrative functions such as closing loads and processing the computer work to ensure Lowes group is aware a container is ready for pick up.Monitor actual performance data and gather information for reporting. Conduct pre-shift meetings.Comply with all applicable laws/regulation, as well as company policies/procedures.

Lead employees to ensure customer satisfaction by moving all shipment on time and damage free.Lead, educate and develop company employees. Provide education and monitor the employee’s performance. Plan daily manpower needs to ensure customer s freight is delivered and picked-up timely and damage free. Communicate with dispatch in order to coordinate the movement of all due service freight. Develop plan for distributing break loads to achieve cut time goals. Monitor and analyze all opportunities to cut cost and improve efficiencies. Perform administrative functions such as printing delivery receipts, manifest shipments to trailers, trace shipments, etc. Monitor actual performance data and gather information for reporting. Conduct pre-shift meetings.Comply with all applicable laws/regulation, as well as company policies/procedures.

Lead employees to ensure customer satisfaction by moving all shipment on time and damage free.Lead, educate and develop company employees. Provide education and monitor the employee’s performance. Plan daily manpower needs to ensure customer s freight is delivered and picked-up timely and damage free. Communicate with dispatch in order to coordinate the movement of all due service freight. Develop plan for distributing break loads to achieve cut time goals. Monitor and analyze all opportunities to cut cost and improve efficiencies. Perform administrative functions such as printing delivery receipts, manifest shipments to trailers, trace shipments, etc. Monitor actual performance data and gather information for reporting. Conduct pre-shift meetings. Comply with all applicable laws/regulation, as well as company policies/procedures.

Directly supervise all activities of 24 drivers responsible for pick-up and delivery of freight to customer locations. Coordinate work assignments, monitor performance, and provide training on job duties, and company policies and procedures. Develop daily delivery plan (in most locations) and assign drivers and equipment to meet P&D freight and manpower needs. Determine driver availability, and assign equipment according to factors such as specific freight and customer requirements, including customer business hours, location, weight, and city routes/schedules.Respond appropriately providing guidance to drivers with customer complications, delays due to traffic and weather, and specific instructions on handling collect shipments and COD freight.Authorize breaks and lunch periods around customer/route schedules.Receive and respond accordingly to calls from customers as well as the Customer Service Center. Identify and categorize problems encountered by drivers including customer specific issues. Identify management responsible for resolving problems, and propose solution. Conduct pre-shift meetings with drivers to review previous days activities including productivity, accidents, problems, results of any accident investigations, and to promote safety awareness. Based on this review, instruct drivers as to needed changes. Evaluate driver performance and conduct driver review sessions. Initiate disciplinary process as necessary, providing appropriate coaching, documentation, and recommendations of further disciplinary actions. Maintain positive communications with drivers and work to promote teamwork. Ensure employees have an adequate knowledge and resources to accomplish assigned job duties. Evaluate driver reported accidents and breakdowns. Determine course of action based on severity of accident or breakdown. Communicate with local authorities, and authorize tow service, as well as notify the insurance department.

Lead employees to ensure customer satisfaction by moving all shipment on time and damage free.Lead, educate and develop company employees. Provide education and monitor the employee’s performance. Plan daily manpower needs to ensure customer s freight is delivered and picked-up timely and damage free. Communicate with dispatch in order to coordinate the movement of all due service freight. Develop plan for distributing break loads to achieve cut time goals. Monitor and analyze all opportunities to cut cost and improve efficiencies. Perform administrative functions such as printing delivery receipts, manifest shipments to trailers, trace shipments, etc. Monitor actual performance data and gather information for reporting. Conduct pre-shift meetings. Comply with all applicable laws/regulation, as well as company policies/procedures.