Tommy Burnett Email & Phone Number

Saint Joseph, Mo, Us

United States

Dynamic IT and Sales Process Manager with extensive experience in driving sales productivity and managing technological infrastructure within a manufacturing environment. Specialized in hydraulic and pneumatic workholding clamps for CNC machining applications, with a proven track record in enhancing operational efficiency and ensuring quality management in line with ISO 9001:2015 standards.Key Responsibilities:Developed and implemented strategies to improve sales productivity, leading to streamlined processes and increased efficiency in the sales department.Managed Return Merchandise Authorization (RMA) transactions, ensuring customer satisfaction and compliance with company policies.Coordinated non-standard product requests between customers and the engineering department, bridging the gap for custom solutions.Provided comprehensive support for all company software, enhancing user experience and system functionality.Assisted in network management and maintained hardware for all technology systems, ensuring seamless operations.Oversaw the purchase of software and hardware as needed, optimizing technology resources within budget constraints.Acted as Quality Systems Advisor for the ISO 9001:2015 Quality Management System (QMS), guaranteeing adherence to international standards.Led training programs for employees on ISO compliance, developing a knowledgeable and competent workforce.Advised management on ISO procedures and best practices, contributing to the continuous improvement of organizational processes.Managed the physical setup and assembly of technology for various company events, ensuring operational readiness for all occasions.Handled contracts with technology vendors, negotiating favorable terms and maintaining productive relationships.Responded promptly to building alarms and IT emergencies, demonstrating reliability and quick problem-solving skills.Administered Microsoft Office365 and Zoho CRM for the China sales office,