Product Manager
Current
Aug 2023 - Present
Who is Tommy Dole? Overview
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Tommy Dole is listed as Product Manager at G2O, based in Columbus, Ohio Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Tommy Dole.
Tommy Dole previously worked as Senior Manager, Global Payments & OmniChannel Optimization at Abercrombie & Fitch Co. and Senior Manager, Website Operations at Abercrombie & Fitch Co.. Tommy Dole holds Bachelor'S Degree, Transportation And Logistics from The Ohio State University Fisher College Of Business.
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G2O
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Profile bio
About Tommy Dole
Experienced retail optimizer, focused on bringing value to customers and organizations through product-led methodologies.I believe empathy is everything. Putting energy into understand others is one of the most important qualities one can do to better yourself and others.Specialties: Product Management, OmniChannel, E-Commerce, Global Retail Strategy, Payments, Digital Merchandising, Digital Returns & Exchanges, Product Information Management, Inventory Management
Current workplace
Tommy Dole's current company
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7 roles
Tommy Dole work experience
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Senior Manager, Global Payments & Omnichannel Optimization
• Lead product manager responsible for development, execution, and implementation for the global stores/digital payment & compliance strategy and roadmap with collaborative inputs from 25+ teams across the organization.• Drove +$18M/year in incremental transaction value (improved payment acceptance rate +350 BPS) with implementation of over +30 initiatives per year.• Created payment scorecard to show payment cost and ROI used to drive strategic decisions.• Main point of contact for all payment vendor relationships which include strategy, product offerings, daily operations, issue triage, and contract renewal/negotiations across 25+ payment types.• Lead multiple teams managing the Digital Returns and Exchange program, Supply Chain OmniChannel Data and Insights, and Order Management Holds & Automation.
Sep 2019 - Jan 2023
Senior Manager, Website Operations
• Managed multiple teams ensuring optimal customer experience & health of all 30+ websites for all brands & countries across the world with annualized net sales of +$1B.• Led Product Management Team (Digital Merchandising Operations) & roadmap strategy that delivered enhancements generating +$32M/year in incremental digital sales and +3,000 hours per year in internal labor saved.• Oversaw the User Acceptance Testing & Website Monitoring Teams to identify/triage customer friction points of all site experiences, capital projects & bi-weekly code releases.• Managed the Website Language Translations Team (11 languages), accessibility maintenance, requirements and vendor management.
Aug 2017 - Sep 2019
Manager, Product Management Digital Merchandising Operations
• Managed the Product Management Digital Merchandising Operations Team responsible for delivering all capital projects, processes, and efficiency improvements specific to Digital Online Merchants and cross functional website product onboarding teams.• Drove +$54M/year in incremental digital sales & 3500 hours/year of internal labor saved. • SME responsible for the implementation and ongoing support of (PIM) Product Information Management application utilized by 10+ teams.
Jun 2014 - Aug 2017
Senior Business Analyst, Digital Merchandising Operations
• Product lead and SME responsible for delivering all capital projects, and process and efficiency improvements specific to Digital Online Merchants & cross functional teams resulting in +2800 hours/year internal labor saved.• Notable projects: (PIM) product information management implementation, website redesigns, onboarding 12 APAC specific websites, integration with TMall 3rd party selling platform, (OMS) order management system implementation, (WMS) warehouse management system implementation, website “search” replacement, and exception pricing engine implementation.
Jun 2012 - Jun 2014
Senior Online Merchant, Digital Merchandising Operations
• SME delivering process and efficiency improvements specific to Digital Online Merchant and cross functional teams.• SME for the implementation, training and onboarding of Oracle Business Intelligence (data & insights application) for the entire digital organization.• Gilly Hicks brand Online Merchant (2008-2009) responsible for on time delivery and management of website product, marketing strategy, marketing calendars and email campaigns.
Nov 2008 - Jun 2012
Inventory Management Analyst
• Analyzed sales trends to predict inventory forecasts.• Ensured accurate stores and website inventory levels to maximize sales.• Experienced working in all 5 brands (Abercrombie adults, kids, Hollister, Ruehl, Gilly Hicks) with experience in product categories of denim, accessories, personal care, tops, intimates & swim.
Jan 2005 - Nov 2008
1 education record
Tommy Dole education
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The Ohio State University Fisher College Of Business
FAQ
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What company does Tommy Dole work for?
Tommy Dole works for G2O.
What is Tommy Dole's role at G2O?
Tommy Dole is listed as Product Manager at G2O.
Where is Tommy Dole based?
Tommy Dole is based in Columbus, Ohio Metropolitan Area, United States while working with G2O.
What companies has Tommy Dole worked for?
Tommy Dole has worked for G2O and Abercrombie & Fitch Co..
How can I contact Tommy Dole?
You can use AeroLeads to view verified contact signals for Tommy Dole at G2O, including work email, phone, and LinkedIn data when available.
What schools did Tommy Dole attend?
Tommy Dole holds Bachelor'S Degree, Transportation And Logistics from The Ohio State University Fisher College Of Business.
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