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I am currently the Manager of several teams with a property management software company. My main area of expertise is with the Public Housing module and am currently responsible for ensuring that our new clients (mainly housing authorities) get implemented properly so they're able to fully use the functionality our software offers as well as ensuring that our current clients who are already using our software are properly supported. I'm also responsible for our team that manages our RentCafe product that support and implements clients to use this feature.
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Senior Project SpecialistWise Consulting Services May 2024 - PresentAtlanta Metropolitan Area -
Manager, Csd, PhaYardi Jan 2021 - May 2024Roswell, Georgia, United StatesManager of PHA responsible for managing our PHA Georgia, PHA Client Success GA, and RentCafe PHA GA teams. -
Senior Team LeadYardi Jul 2019 - Jan 2021Continue to manage team responsible for implementing new clients but also managing another Team Lead who manages the team responsible for supporting clients current using our software.
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Team LeadYardi Nov 2017 - Jul 2019Greater Atlanta AreaResponsible for managing two separate teams. One is responsible for implementing new clients on our software and the other is responsible for supporting client's who are currently using our software.
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Senior Technical Account ManagerYardi Jul 2016 - Nov 2017Alpharetta, Ga- Troubleshoot issues clients report- Assist Account Managers with more advanced issues- Assist with training of new hires and current employees with addressing more advanced issues- Manage team when Team Lead is unavailable- Manage on-going team projects
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Technical Account ManagerYardi Systems Oct 2012 - Jul 2016Norcross, Ga.-Help clients implement our software into their day to day work flow. -Help clients resolve any issues they are experiencing with our software.-When clients want or need to upgrade to the latest version of our software I was the point of contact for them and went through the necessary steps to upgrade their software.
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Associate Technical Account ManageYardi Systems Aug 2011 - Oct 2012Norcross, Ga.-Help clients implement our software into their day to day work flow. -Help clients resolve any issues they are experiencing with our software.-When clients want or need to upgrade to the latest version of our software I was the point of contact for them and went through the necessary steps to upgrade their software.
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Director Of Educational ResourcesProcare Therapy Inc Feb 2011 - Jun 2011• Create job postings• Recruit for various therapy positions• Market therapists around the U.S.• Manage candidates currently working• Negotiate compensation for candidates • Negotiate bill rates with clients -
Community AssistantCampus Walk Apartments May 2010 - Feb 2011• Assist in signing of lease agreements• Maintain files• Handle tenant requests• Resident Retention• Marketing for property
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TellerBank Of America Oct 2008 - Feb 2011• Assist customers with transactions • Handle any customer complaints or problems • Maintain cash drawer • Sell products to customers • Service ATMAwards: Silver Global Recognition for teller performance; Bronze Global Recognition for customerservice -
Sales Representative/Key HolderHat Shack Oct 2001 - May 2008• Opened/Closed store• Sold/organized merchandise• Assisted with the maintaining of inventories• Operated embroidery stitch machine• Managed sales associate sales goals• Helped to create monthly schedules for associates
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Development InternGeorgia State University Aug 2006 - Dec 2006• Helped organize first annual Athletic Department Golf Tournament• Organized fund raising plans• Researched possible fund raising options• Helped with day to day operations
Tommy Donovan Skills
Tommy Donovan Education Details
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3.5 Gpa -
Sport Management W
Frequently Asked Questions about Tommy Donovan
What company does Tommy Donovan work for?
Tommy Donovan works for Wise Consulting Services
What is Tommy Donovan's role at the current company?
Tommy Donovan's current role is Senior Project Specialist.
What is Tommy Donovan's email address?
Tommy Donovan's email address is td****@****ail.com
What is Tommy Donovan's direct phone number?
Tommy Donovan's direct phone number is +180086*****
What schools did Tommy Donovan attend?
Tommy Donovan attended University Of West Georgia, University Of West Georgia.
What skills is Tommy Donovan known for?
Tommy Donovan has skills like Customer Service, Sales, Marketing, Microsoft Office, Outlook, Microsoft Word, Leadership, Microsoft Excel, Research, Teamwork, Retail, Powerpoint.
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Tommy Donovan
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