Tommy Eddy Email & Phone Number

Duncan, South Carolina Area

Provide vision and leadership for the organization as it relates to IT. Responsible for the operation and maintenance of the company's IT Help Desk, IT infrastructure, including network, server and workstation administration, disaster recovery, and cybersecurity. Responsible for the strategy, management,, execution, budgeting and operational excellence of IT within the organization.

Anderson, Sc

Greenville, South Carolina Area

Directed complete overhaul of IT infrastructure during tremendous company growth.Introduced a Cloud Storage solution across six locations drastically Increasing collaboration.Created turn-key migration from on premise Microsoft solution to cloud based Office 365.Tasked with vendor coordination and infrastructure design in organization's expansion into five new branch locations. Determined a need for and implemented a software deployment automation… Show more Directed complete overhaul of IT infrastructure during tremendous company growth.Introduced a Cloud Storage solution across six locations drastically Increasing collaboration.Created turn-key migration from on premise Microsoft solution to cloud based Office 365.Tasked with vendor coordination and infrastructure design in organization's expansion into five new branch locations. Determined a need for and implemented a software deployment automation solution.Introduced IT Security methods and practices Show less

Greenville, South Carolina Area

Maintained an astonishing 99.5% vendor deflection rate. Meaning of the over 53000 calls that we received in reference to our vendor's products, only 300 or so were escalated to the vendor. Improved customer confidence by driving employees to maintain an 80% “closed on first contact” rate resulting in a record customer satisfaction rate of 98% across several months. Increased overall POS and Barcode sales by 25% after creating presentation and ERP containing mobile solutions… Show more Maintained an astonishing 99.5% vendor deflection rate. Meaning of the over 53000 calls that we received in reference to our vendor's products, only 300 or so were escalated to the vendor. Improved customer confidence by driving employees to maintain an 80% “closed on first contact” rate resulting in a record customer satisfaction rate of 98% across several months. Increased overall POS and Barcode sales by 25% after creating presentation and ERP containing mobile solutions designed to fit Healthcare, Field Services, Warehousing & Logistics, and Mobile Point of Sale requirements.Direct increase of $1m in first year revenue following creation of total Point of Sale Solution in mobile payment arena. Show less

Worked up from Level 1 Support Analyst, through Manager of Technical Services to Sr Manager of several Technical Support Departments. Some of my accomplishments include:Charged with managing a $ 1 M operating budget and twelve Software Support Representatives responsible for supporting six software applications.Instrumental in delivering 95% improvement in response times for Priority 2 cases and 35% improvement in overall resolution times despite loss of… Show more Worked up from Level 1 Support Analyst, through Manager of Technical Services to Sr Manager of several Technical Support Departments. Some of my accomplishments include:Charged with managing a $ 1 M operating budget and twelve Software Support Representatives responsible for supporting six software applications.Instrumental in delivering 95% improvement in response times for Priority 2 cases and 35% improvement in overall resolution times despite loss of personnel.Created resources enabling users to access customers' systems via secure connection using SSH and SSL.Initiated ERP application transition/migration from Unix Servers to allow for zero-cost sales resulting in tremendous increases in annual revenue.Selected by Activant (then Enterprise Computer Systems) to create and build new Research and Development department. R&D was formed to research, evaluate, and develop new products and technologies specifically for the LBM market.Captured 60% customer saturation rate netting over $50M in new revenue by integrating new Document Imaging Application with three ERP products. Show less