Specializing in the design, implementation, and delivery of transformative customer experiences, TTEC (NASDAQ: TTEC) is one of the largest global CX technology and services innovators for end-to-end, digital CX solutions. • Lead delivery of the TTEC Digital Cloud platform with responsibility for engineering and operations of the systems, network, and data center infrastructure. Maintain ownership for vendor partners, procurement, capacity reporting, and the coordination of all HIPAA, SOC, PCI, and FedRAMP cybersecurity compliance exercises. • Manage 15 direct reports, an international team of 75+ Engineers, and a CapEX budget of $15M per year in the delivery of Cisco Hosted Collaboration Solutions (HCS) and Cisco WebEx Contact Center Enterprise (WxCCE). Serve as executive sponsor and leader of a program management team with 50 concurrent enterprise IT projects. • Directed the $20M delivery of the architecture and cost model for the Cisco Webex Contact Center Enterprise. Navigated various challenges across multiple iterations and successfully managed relations with stakeholders at Cisco. Delivered the contract in less than six months, enabling the first WxCCE client win with Deloitte. • Led the successful deployment of the 2020 United States Census contact center, a complex, $140M contract for a highly available data center and 11 domestic contact centers supporting 12K agents. Achieved the first FedRAMP certified deployment for a Cisco WxCCE of this size and earned an agency award for outstanding service delivery.

• Led the Infrastructure Sustainment Delivery team, headed global cloud engineering and operations, and fulfilled service-level agreements with Unified Contact Center Enterprise (UCCE) customers. • Manage 20 direct reports and a full team of 40 personnel based in the US, Philippines, and Costa Rica. Developed and led an annual capital expenditure budget of $15M to update equipment and deliver new customer builds. • Supported the expansion of sales globally and played a pivotal role in increasing revenue from $100M to $300M (+200%). Identified and captured new revenue opportunities by developing customized IaaS and SaaS products. • Optimized delivery of the core platform and successfully decreased costs by $2M in FY 2018. Automated the platform delivery process to reduce delivery time from four weeks to two weeks, a decrease of 50%. • Established a Team Lead training program and enhanced the performance management program. Shifted from a project to CSM focus to enable scalable staffing, succession planning, and metric-driven performance evaluations.

• Served as Chief Systems Architect for the Managed Services organization, set the overall technology direction for the business unit, and led network engineering and core systems projects. Supported the customer-facing technologies behind 50 on-premise contact centers, the internal IT function, and a cloud/SaaS product. • Managed a global cloud engineering and operations team with more than 25 Engineers. Maintained responsibility for a variable capital expense budget based on forecasted growth and prioritized platform updates. • Developed a 24x7, follow-the-sun model and expanded the Manila-based operational support team. Stood up a team in Costa Rica to build Cisco CCIE Tier 3-level talent at a fraction of the cost of US-based competitors. Strategically grew the team to increase capabilities, define leadership roles, and create a highly scalable structure.• Migrated the legacy Siebel CSM monitoring platform to a ServiceNow multi-tenant cloud-based solution. Conducted a business analysis and operational review to realign ITIL support processes within the system.

• Designed, deployed, and supported a VMware, Dell EMC, and Cisco UCS-based internal cloud infrastructure to replace an outdated and failing legacy server environment. Provided technical leadership and architectural direction to develop an infrastructure managed services offering with a standardized cost model. • Led the infrastructure services team, located in the US and Philippines, and expanded the function from 4 to 15 personnel. Mentored and coached team members to develop performance-focused technical and soft skills. • Architected and deployed managed services for a range of Fortune 100 clients in the Unified Contact Center Enterprise (UCCE) space. Established and supported private cloud for the remote management and monitoring of 100 contact centers and oversaw end-to-end operations and support across five data centers.• Created a highly scalable desktop engineering model for a 200-person business unit, with efficient onboarding and offboarding processes. This model is still utilized today, with a team of 600 supported by a single manager.

• Duty Stations – Camp Pendleton, San Diego, CA (1998) | Camp Lejeune, NC (1998) | Okinawa, Japan (1999) | Pohang, South Korea (1999) | Marine Corps Mountain Warfare Training Center, Bridgeport, CA (2000 – 2002)• Training & Experience – Basic Electrician’s Course | Journeyman Electrician’s Course | Mountain Warfare Survival Training | Mountain Warfare Assault Climber | Non-Commissioned Officers Leadership Course• Awards & Decorations – Navy & Marine Corps Achievement Medal (x2) | NCO of the Quarter Award – Recognized Twice for Outstanding Performance | Certificate of Commendation (x2) – Marine of the Quarter Two Times | Certificate of Commendation & Certificate of Achievement – Honor Graduate, NCO Electrician’s Course | Good Conduct Medal | Sea Service Medal | Meritorious Mast – Marine of the Year