Tommy Forrest Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Started out as the Assistant General Manager and was part of the opening of the Houston Branch in May of 2021. Took over as General Manager in August of 2021; assigning leads daily, hiring/training sales contractors, shadowing appointments, and instrumental in the overall success of the Houston branch. Results: • Built a top-notch sales and office team and grew the sales closing percentage from 18% to 40%; helping to close 75% of customers • Handle all customer complaints and turned 1-star reviews to 5-star reviews on Google • Maintain 98% accuracy on inventory of flooring and install supplies

Houston, Texas Area

Provide support at the Beazer Design center by assisting and educating new homeowners on several home technology options.

Took on a team of 8 sales reps and held them accountable, data-mined sales reports to understand stats and to help the sales team reach their goals, and assist in preparation of financial projections for the sales department. Planned new-community events and attended builder meetings with the builder sales rep to help sign new residential accounts.Results:• Retained and coached 2 seasoned employees who made President’s Club for the first time during their overall employment in 2018• Completed a nationwide sales contest and finished in the top 6 • Assisted in developing a sales plan for achieving monthly and annual goals

Dallas/Fort Worth Area

In-home sales representative very educated in all types of flooring, currently completing 3-4 leads a day with an above average closing rate.Outcomes:• Maintain a monthly closing rate of 60% - 70%• Skilled and knowledgeable in the flooring industry• Answer questions, handle objections, and complete the sale• Follow up with customer to make sure that they are 100% satisfied with the floors and service

Dallas/Fort Worth Area

Top-ranked Divisional Sales Manager responsible for a 12-million-dollar sales budget who was recognized for contributions to record-setting sales figures, territory expansions, and builder account development. Results:• Directed the sales process: prospect, qualify, and position products and services• Lead growth of sales department establishing a competitive sales force by offering aggressive training, desirable work environment, and performance-driven sales-incentive programs• Coached several team members to exceed company goals annually; resulting in tropical sales trips annually • Improved existing sales policies and practices by defining the sales cycle and implementing • Created and developed standards for customer relationship management• Contributed to the team by meeting goals, staying within budget, and leading weekly, monthly, and quarterly sales and builder meetings for sales representatives and area sales managers

Provide consultative sales of flooring and price point packages to builders, designers, and contractors in order to grow business and increase sales volume. Continuous contact with prospects to include offering of new products and following up on sales quotes. Prospect customers through cold calls, referrals, and networking.Qualified leads, negotiated with corporate customers, closed deals, and managed accounts. Outcomes:* Target and penetrate a competitive market* Orchestrate successful promotional campaigns

Expand sales potential by better utilizing and offering financing opportunities and terms that were previously open and not fully capitalized. Rolled out in-home consultations to close the buyer same day. Hired local designers from ASID on a commission basis to create more revenue by bringing in high-end tickets to the store. Outcomes:* Approve working deals and ensure its compliance with company standards and policies* Promoted to several different stores with larger volume based on performance* Increase sales from $75,000 to $150,000 a month within the first two years of employment* Open and design showroom for the Sugarland, TX location* Attend several management training classes at Carpet One University