Tommy Kumar Email & Phone Number

Ensuring server and network device registration, monitoring, and uptime via ServiceNow Workflows and external scripts that interface with ServiceNow in real-timeWriting technical documentation for development change requests, process automation, and workflows in the ServiceNow service catalog and knowledge articles for existing ServiceNow workflow and MID server scriptsQA testing ServiceNow applications and IT scripts in powershell, python, and C++Creating data visualizations regarding monitoring data of servers and network devices from custom and production scripts for internally facing clients for server and cloud transitions or other IT/business needs.Engaging and collaborating with stakeholders and product owners about their business requirements, develop, and write technical documentation for the resulting ServiceNow solution regarding savings and efficiencyAnalyzing and improving current workflows and scripts for improved efficiency and redundancyMaintaining documentation for the most updated workflows and guidelines for how to utilize and leverage them for improvements or other projects

Urbana-Champaign Area

- Create and review accessible HTML source code of courses for Gies College of Business' eLearning Platform- Generate and review accessible ePubs and PDFs from HTML source code- Create accessible learning environments for Gies College of Business

Batavia, Illinois, United States

- Providing excellent customer service while processing transactions in a timely manner- Working together with a team to provide the best possible service and experience

Sugar Grove, Illinois, United States

- Escort elite members and their guests throughout the golf course grounds, navigating best routes and optimal golf shots- Mentor Jr. caddies in golf course grounds etiquette and responsibilities to provide members and their guests with utmost service- Run, find, and measure distances of golf balls once they’ve been hit to assist the golfers in their next best play- Apply my excellent verbal communication skills to endorse the golf course and further network relations with members