-Specialize in summarizing and analyzing data, crafting insightful reports tailored for stakeholders presentations and investor meetings.-Provide comprehensive Excel solutions to enhance data-driven decision-making processes.

-Analyze historical data and other factors to forecast revenue and contribute to financial planning and staffing requirements/labour cost goals for all departments/locations.-Develop and implement strategic plans for the overall operations of multiple locations, aligning them with the company's medium/long term objectives and goals.-Implement cost control measures and identify areas for cost optimization.-Streamline and optimize operational processes across all locations to improve efficiency, reduce costs, and enhance productivity. Identify areas for process improvement.-Ensure all locations adhere to quality standards. Implement quality control measures and conduct regular audits to maintain consistency and excellence in products and services.-Collaborate with suppliers to negotiate favorable contracts and manage relationships effectively.-Determine staffing needs, participate in the recruitment process, and evaluate staff performance across multiple locations in collaboration with the HR department.

• Analyze historical data and other factors to forecast call volumes across multiple different queues for staffing recommendations• Set staffing requirements/labour cost goals for all departments/locations while factoring in the multiple different time zones• Real time analysis of live call volumes, manage crisis such as building evacuations for fire by re-routing calls to the right call centers/agents depending on multiple factors such as language