Tommy Laurens Email and Phone Number

Podcast about Mental Health but especially talking about anxiety.I used to suffer from severe anxiety years ago and I wanted to share my experience with it.I have now overcome it and I’m able to give tips, support and discuss with multiple guests.Have a listen!

Core responsibilities: - Develop, implement, and track marketing programs such as creative campaigns, EDM, or social media marketing- Manage content from ideation, casting, photo/video production, to publishing- Analyze and report on the performance and efficiency of campaigns across channels- Implement a social media strategy using Facebook, Instagram and Tiktok - delegates to social media coordinator- Optimise the marketing and production budget based on sales forecasts- Assist with product development as well as developing new business opportunities- Work with external agencies to execute marketing programs (paid advertising, SEM, PR)Achievements:- Brand repositioning with a new creative team, enforcement of the brand vision and values- Increase of +60% of revenues over a year, 83% of new customers- Events: several activations across for Mardi Gras such as the Parade, organizing a TEAMM8 party, a commercial fair, and several other activations to boost awareness- Co-create some successful and durable collections: the SKIN collection, ICON...

TEAMM8 is an Australian menswear label carrying a product range of underwear, swimwear, and activewear apparel. Key markets are Australia and the USA. Core responsibilities include:- Content management across socials: Facebook, Tiktok, Blog, Instagram- Implement and monitor the social media strategy - Content creation for social use- Growing social channel engagement and brand exposure with influencersTools: Sprout Social, Photoshop, Upfluence

Euro-Information Telecom is one of the key telecommunication providers in France. Sitting within the Customer Service Department I was in charge of contact centers in France and overseas. Core responsibilities include:- Driving digital activities (claims in mails or digitals channels)- Fostering the continuous improvement of the customer experience and updating the procedures involved- Analysing incoming flows and optimizing available resourcesKey achievements:- Setting up a digital cell with experts to ensure efficient support- Implementation of WhatsApp for customer care- Optimizing and improving first response time to 5 hours (previously 48H) - Creating ‘Customer Experience Guide’ for contact centers- Improving digital customer satisfaction to 82% (+9 pts over the previous year)

Claudie Pierlot is a premium Parisian fashion brand for women. I joined one team in Le Bon Marché, a department store as a senior sales assistant. Core responsibilities include:- Leading the team of 5 sales assistants to reach the daily KPIs- Providing fashion expertise of the brand for VIPs- Executed visual merchandising guidelines to maximize sales and brand visibility- Ensure high levels of customer satisfaction through excellent sales service

A two-year-contract during my studies, my core responsibility was to improve customer information on train stations of the southern French region.Core responsibilities include:- Optimizing and improving train delay announcements (improved targets by +23%)- Training SNCF agents to improve their customer service skills in train stations- Implementing a national Information Emergency Plan into the South region of FranceKey achievements:- Improving KPI targets +123%- Participation at the "Espoir Management of the Year" contest in 2011- Development and creation of reporting process for a national use