• Provide 2nd & 3rd line technical support to clients working remotely using email, phone, chat and videoconferencing to resolve issues. • Perform PC/Laptop setup, diagnostic, repair and upgrade system software and hardware. • Support Project Management team to enhance IT infrastructures for well-established hotels such as Holiday Inn, The Hoxton Hotels, South place Hotel, Tune Hotels and many more.• Installing and troubleshooting Windows 7, Microsoft Office and anti-virus.• Setting up Dell Sonicwall and Cisco Firewalls as a act of security protection through the IT infrastructure.• Excellent skill in Microsoft Server 2008/2012/2016 and other Microsoft products inc Office 365• Experience in VMWare and Virtualisation• Experience in Exchange 2010/2013• Tape and Internet Backup Utilities such as Veeam Backup• Using Active Directory in order to re-create profiles, reset passwords, and add relevant groups.• Performed troubleshooting on desktop PCs, IP-phone set-up, printers as well as installing hardware peripherals.• Proactive monitoring of system performance and issues using AEM monitoring tools.• Troubleshooting network related issues, Wi-Fi access points • Granting permissions on Network folders and mapping Network Drivers for users. • Liaising with internal and external teams for server commission/decommission, validation and billing. • Taking on projects to help improve the performance and productivity of client accounts.

• To provide technical support; answering support queries either onsite or via phone or email• To maintain a high degree of customer service for all support queries and adhere to all service management principles• To take ownership of user problems and be proactive when dealing with user issues• To log all calls on the call logging system and maintain full documentation• Respond to enquiries from clients and help them resolve any hardware or software problems• Maintain a log of any software or hardware problems detected• Support users in the use of Computer equipment by providing necessary training and advice• To allocate more complex service issues to the relevant IT Support member• To arrange for external technical support where problems cannot be resolved in house

• 2nd Line Support with Engineers• Troubleshooting Staff Operating Machines and Microsoft PC's• Software Updating• Installing New Software• Replacing Hardware Issues and also fixing faults.• Relevant 1st line / Helpdesk support experience• Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP / Vista / Windows 7)• Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)• Basic understanding of PC hardware set-up and configuration• Excellent telephone manner and face to face communication skills

• Using Call of Duty MW3 engine to script movie clips.• Takeout screenplays for editors to design footage.• Record gameplay• Decode engine