Tommy Pham Email & Phone Number

Toronto, Ontario, Canada

• Provided personalized bartending and serving at private and corporate events, ensuring exceptional customer satisfaction.• Assisted with event setup and cleanup, contributing to smooth operations.• Served a variety of mixed drinks, wines, and beers, ensuring quality and consistency in every beverage.

Toronto, Ontario, Canada

• Designed and implemented better QA processes for customer-facing material, improving efficiency and reducing turnaround time by ~28%.• Helped implement customer identity verification tool, reducing TTR by ~52% month over month.• Investigated suspicious transactions, identified potential fraud patterns, and reported findings to management team.• Analyzed operational KPIs to identify pain points and presented actionable solutions to management team.

• Successfully managed smoothie retail category with better forecasting, reorder pointsand lowering shortage KPIs.• Designed an automated inventory and sales dashboard to capture multiple KPIs tosupport business decisions while improving efficiency by 75%.• Built new procedural processes and business practices from ground up to meet changingdemands and lowering deficiency time by 2.5 hours/week.

Mississauga, On

• Researched and planned logistics and infrastructure for Canada 2023 products launch.• Saved $30,000 in packaging costs and shortening turnaround time by sourcing new packaging services from various vendors.• Effectively compiled and organized sales data, financial cost models, and other data sheets to company leaders.• Accurately tracked and maintained manufacturing, fulfillment, and Amazon warehouse inventories on a weekly and monthly basis.

• Organized logistics for marketing and proposal strategy meetings as well as created professional business correspondence, spreadsheets, and presentations.• Increased traffic to company LinkedIn pages through marketing innovative campaigns.• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Mississauga, Ontario, Canada

• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.• Operated POS system efficiently and effectively.• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Honours Arts And Business

Education record