Currently studying in the Honours Arts and Business Program at the University of Waterloo.
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Strategic Operations Intern FintechSuper.Com Sep 2024 - Dec 2024 -
Private Bartender / ServerSelf-Employed Mar 2024 - Dec 2024Toronto, Ontario, Canada• Provided personalized bartending and serving at private and corporate events, ensuring exceptional customer satisfaction.• Assisted with event setup and cleanup, contributing to smooth operations.• Served a variety of mixed drinks, wines, and beers, ensuring quality and consistency in every beverage.
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Strategic Operations Intern FintechSuper.Com Jan 2024 - Apr 2024Toronto, Ontario, Canada• Designed and implemented better QA processes for customer-facing material, improving efficiency and reducing turnaround time by ~28%.• Helped implement customer identity verification tool, reducing TTR by ~52% month over month.• Investigated suspicious transactions, identified potential fraud patterns, and reported findings to management team.• Analyzed operational KPIs to identify pain points and presented actionable solutions to management team. -
Operations AnalystGreenhouse May 2023 - Aug 2023• Successfully managed smoothie retail category with better forecasting, reorder pointsand lowering shortage KPIs.• Designed an automated inventory and sales dashboard to capture multiple KPIs tosupport business decisions while improving efficiency by 75%.• Built new procedural processes and business practices from ground up to meet changingdemands and lowering deficiency time by 2.5 hours/week. -
Business Operations ManagerCanibrands Apr 2022 - Apr 2023Mississauga, On• Researched and planned logistics and infrastructure for Canada 2023 products launch.• Saved $30,000 in packaging costs and shortening turnaround time by sourcing new packaging services from various vendors.• Effectively compiled and organized sales data, financial cost models, and other data sheets to company leaders.• Accurately tracked and maintained manufacturing, fulfillment, and Amazon warehouse inventories on a weekly and monthly basis. -
B2B Retail Sales And Marketing CoordinatorCanibrands Jan 2022 - Apr 2022• Organized logistics for marketing and proposal strategy meetings as well as created professional business correspondence, spreadsheets, and presentations.• Increased traffic to company LinkedIn pages through marketing innovative campaigns.• Identified new business opportunities through cold calling, networking, marketing and prospective database leads. -
Retail Sales AssociateSport Chek Nov 2020 - Jan 2023Mississauga, Ontario, Canada• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.• Operated POS system efficiently and effectively.• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Tommy Pham Skills
Tommy Pham Education Details
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Honours Arts And Business
Frequently Asked Questions about Tommy Pham
What is Tommy Pham's role at the current company?
Tommy Pham's current role is Honours Arts and Business @University of Waterloo.
What schools did Tommy Pham attend?
Tommy Pham attended University Of Waterloo, Glenforest Secondary School.
What skills is Tommy Pham known for?
Tommy Pham has skills like Back End Operations, Customer Experience, Customer Engagement, High Performer, Business To Business, Sales Experience.
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Tommy Pham
Bachelor Of Engineering Student At Mcmaster University | Majoring In Computer EngineeringMississauga, On -
Tommy Pham
Vancouver, Bc -
Tommy Pham
Dedicated Account Manager | Maximizing Satisfaction & Retention Through Tailored StrategiesMississauga, On3ix.netcom.com, hotmail.com, wheelsgroup.com5 +141627XXXXX
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