Tommy Rhoads Email and Phone Number
Tommy Rhoads work email
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Tommy Rhoads personal email
Tommy Rhoads phone numbers
Experienced operations and administrative executive with a decorated history in the hospitality industry. Skilled in customer experience transformation, operational optimization, organizational alignment, financial maximization, employee & leadership development, strategic linking, KPI & data analysis and new role creation. Strong entrepreneurial-minded professional with extensive education from University of Nevada - Las Vegas and certifications from Cornell and Villanova.Hospitality Operations, Customer Experience & Operational Excellence Senior Executive | Lean Six Sigma Master Black Belt | Strategist | Leadership Developer | Advisor | Consultant | Change Agent
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Principal And ConsultantStrategy Elevation AllianceRogers, Ar, Us
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Transformation, Process Excellence & Experience LeaderChumash Enterprises Sep 2024 - PresentSanta Ynez, California, Us -
Process Excellence & Customer Experience LeaderChumash Enterprises Sep 2023 - Sep 2024Santa Ynez, California, Us
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Head Of Operations ExcellenceSlim Chickens Apr 2022 - Aug 2023Fayetteville, Arkansas, Us -
Head Of Consulting & Restaurant AdvisorRhoads Consulting Group, Llc Mar 2012 - Apr 2022• Consulting: Leverage expertise in customer experience, operations, employee experience and continuous improvement to assist clients in varying types of hospitality businesses (casinos, resorts, restaurants, country clubs, small venture capital firms)• Utilize detailed assessment process to build customized plans, materials and tools for each client dependent on needs of the business• Advisor: Trusted advisor for executive leadership teams across functions on both the supply (development) and demand sides (unit operations) to strategically build and advance the company• Construct and assist in deployment of strategic, 18-month operating and 100-day plans to drive 3-5 year vision and define short- & long-range organizational goals and objectives• Design processes, systems, operating models, policies & procedures, KPI’s with supplemental dashboards, employee communication plans and product offerings that drive performance
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Executive Director Of Operational ExellenceChoctaw Nation Of Oklahoma Jan 2017 - Jan 2021Durant, Ok, Us• Developed and implemented Guest Experience, Internal Guest (Employee) Experience and Continuous Improvement departments into facets of the Tribe including casinos, food & beverage, retail operations, hospitality, travel plazas, grocery stores, drone development, agriculture, government programs (e.g. DFS, education, community outreach programs) wellness centers, call centers, hospitals and numerous administrative functions• Drove a 39.5% shift in overall guest experience satisfaction, which led to exceeding budgeted EBITDA performance and CX Innovation Association Award nomination• Crafted employee experience program resulting in a 95.2% participation rate and initial improvement in engagement index of 35 basis points• Constructed continuous improvement framework through the use of lean six sigma deployment strategies and methodologies• Launched robust strategic planning methodology Hoshin Kanri (X-Matrix) resulting in organization-wide alignment -
Regional Director Of Guest Experience And Continuous Improvement (Operational Excellence)Pinnacle Entertainment Jan 2016 - Jan 2017Las Vegas, Nv, Us• Developed and oversaw strategic initiatives of Operational Excellence, Guest Experience and Continuous Improvement• Focused on operational excellence and strategic business planning, resulting in top-metric increases throughout the brand for three consecutive years• Flawlessly established partnerships with leaders to align service initiatives and project efforts ending in maximized results for both• Facilitated 50+ Continuous Improvement Projects/Kaizen Events that demonstrated financial savings, increased guest satisfaction, supported employee engagement and improved operational efficiencies -
Guest Experience Manager & Head Of Continuous ImprovementPinnacle Entertainment May 2014 - Jan 2016Las Vegas, Nv, Us• Successfully deployed property-level implementation of the Guest Experience and Continuous Improvement executive roles, along with the revamp of service culture and transformation to a lean business culture
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F&B Restaurant Multi-Unit General Manager & ChefPinnacle Entertainment Jan 2013 - May 2015Las Vegas, Nv, Us• Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores (highest on property)
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Beverage ManagerPinnacle Entertainment Jan 2012 - Dec 2013Las Vegas, Nv, Us• Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores
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General ManagerPinnacle Entertainment Jan 2011 - Jan 2012Las Vegas, Nv, Us• Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores
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F&B Training ManagerPinnacle Entertainment May 2010 - Jan 2011Las Vegas, Nv, Us• Developed numerous training tools used across the brand to achieve desired operational results in F&B
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OwnerCrossrhoads Consulting May 2007 - May 2010
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Kitchen ManagerTexas Roadhouse Oct 2005 - Jun 2007Louisville, Ky, Us -
Restaurant ManagerCarrabba'S Italian Grill Jan 2004 - Oct 2005Tampa, Fl, Us
Tommy Rhoads Skills
Tommy Rhoads Education Details
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University Of Nevada-Las VegasHospitality Administration/Management -
Cornell UniversityFinancial Management Certificate
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Villanova UniversityAdvanced Master Certificate In Lean Six Sigma
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Lindenwood UniversityBusiness Administration
Frequently Asked Questions about Tommy Rhoads
What company does Tommy Rhoads work for?
Tommy Rhoads works for Strategy Elevation Alliance
What is Tommy Rhoads's role at the current company?
Tommy Rhoads's current role is Principal and Consultant.
What is Tommy Rhoads's email address?
Tommy Rhoads's email address is to****@****ing.com
What is Tommy Rhoads's direct phone number?
Tommy Rhoads's direct phone number is +158092*****
What schools did Tommy Rhoads attend?
Tommy Rhoads attended University Of Nevada-Las Vegas, Cornell University, Villanova University, Lindenwood University.
What skills is Tommy Rhoads known for?
Tommy Rhoads has skills like Customer Service, Training, Team Building, Food And Beverage, Restaurants, Leadership, Budgets, Hospitality, Event Management, Management, Hospitality Management, Employee Relations.
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