AeroLeads people directory · profile
Tommy Rhoads Email & Phone Number
Principal and Consultant
at
Strategy Elevation Alliance
1 work email found
@slimchickens.com
3 phones found area 580, 248, and 800
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal and Consultant
Location
Rogers, Arkansas, United States
Who is Tommy Rhoads? Overview
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Quick answer
Tommy Rhoads is listed as Principal and Consultant at Strategy Elevation Alliance, based in Rogers, Arkansas, United States. AeroLeads shows a work email signal at slimchickens.com, phone signal with area code 580, 248, 800, and a matched LinkedIn profile for Tommy Rhoads.
Tommy Rhoads previously worked as Transformation, Process Excellence & Experience Leader at Chumash Enterprises and Process Excellence & Customer Experience Leader at Chumash Enterprises. Tommy Rhoads holds Master'S Degree, Hospitality Administration/Management from University Of Nevada-Las Vegas.
Company email context
Email format at Strategy Elevation Alliance
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{first}@slimchickens.com
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AeroLeads found 1 current-domain work email signal for Tommy Rhoads. Compare company email patterns before reaching out.
Profile bio
About Tommy Rhoads
Experienced operations and administrative executive with a decorated history in the hospitality industry. Skilled in customer experience transformation, operational optimization, organizational alignment, financial maximization, employee & leadership development, strategic linking, KPI & data analysis and new role creation. Strong entrepreneurial-minded professional with extensive education from University of Nevada - Las Vegas and certifications from Cornell and Villanova.Hospitality Operations, Customer Experience & Operational Excellence Senior Executive | Lean Six Sigma Master Black Belt | Strategist | Leadership Developer | Advisor | Consultant | Change Agent
Listed skills include Customer Service, Training, Team Building, Food And Beverage, and 22 others.
Current workplace
Tommy Rhoads's current company
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15 roles
Tommy Rhoads work experience
A career timeline built from the work history available for this profile.
Transformation, Process Excellence & Experience Leader
Current
Sep 2024 - Present
Process Excellence & Customer Experience Leader
Sep 2023 - Sep 2024
Head Of Operations Excellence
Apr 2022 - Aug 2023
Head Of Consulting & Restaurant Advisor
Rhoads Consulting Group, Llc
• Consulting: Leverage expertise in customer experience, operations, employee experience and continuous improvement to assist clients in varying types of hospitality businesses (casinos, resorts, restaurants, country clubs, small venture capital firms)• Utilize detailed assessment process to build customized plans, materials and tools for each client dependent on needs of the business• Advisor: Trusted advisor for executive leadership teams across functions on both the supply (development) and demand sides (unit operations) to strategically build and advance the company• Construct and assist in deployment of strategic, 18-month operating and 100-day plans to drive 3-5 year vision and define short- & long-range organizational goals and objectives• Design processes, systems, operating models, policies & procedures, KPI’s with supplemental dashboards, employee communication plans and product offerings that drive performance
Mar 2012 - Apr 2022
Executive Director Of Operational Exellence
• Developed and implemented Guest Experience, Internal Guest (Employee) Experience and Continuous Improvement departments into facets of the Tribe including casinos, food & beverage, retail operations, hospitality, travel plazas, grocery stores, drone development, agriculture, government programs (e.g. DFS, education, community outreach programs) wellness centers, call centers, hospitals and numerous administrative functions• Drove a 39.5% shift in overall guest experience satisfaction, which led to exceeding budgeted EBITDA performance and CX Innovation Association Award nomination• Crafted employee experience program resulting in a 95.2% participation rate and initial improvement in engagement index of 35 basis points• Constructed continuous improvement framework through the use of lean six sigma deployment strategies and methodologies• Launched robust strategic planning methodology Hoshin Kanri (X-Matrix) resulting in organization-wide alignment
Jan 2017 - Jan 2021
Regional Director Of Guest Experience And Continuous Improvement (Operational Excellence)
• Developed and oversaw strategic initiatives of Operational Excellence, Guest Experience and Continuous Improvement• Focused on operational excellence and strategic business planning, resulting in top-metric increases throughout the brand for three consecutive years• Flawlessly established partnerships with leaders to align service initiatives and project efforts ending in maximized results for both• Facilitated 50+ Continuous Improvement Projects/Kaizen Events that demonstrated financial savings, increased guest satisfaction, supported employee engagement and improved operational efficiencies
Jan 2016 - Jan 2017
Guest Experience Manager & Head Of Continuous Improvement
• Successfully deployed property-level implementation of the Guest Experience and Continuous Improvement executive roles, along with the revamp of service culture and transformation to a lean business culture
May 2014 - Jan 2016
F&B Restaurant Multi-Unit General Manager & Chef
• Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores (highest on property)
Jan 2013 - May 2015
Beverage Manager
• Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores
Jan 2012 - Dec 2013
General Manager
• Exceeded desired results in financial performance, guest experience metrics, employee labor projections and team member satisfaction scores
Jan 2011 - Jan 2012
F&B Training Manager
• Developed numerous training tools used across the brand to achieve desired operational results in F&B
May 2010 - Jan 2011
Owner
Crossrhoads Consulting
May 2007 - May 2010
Kitchen Manager
Oct 2005 - Jun 2007
Restaurant Manager
Jan 2004 - Oct 2005
4 education records
Tommy Rhoads education
Master'S Degree, Hospitality Administration/Management
University Of Nevada-Las Vegas
Financial Management Certificate
Cornell University
Advanced Master Certificate In Lean Six Sigma
Villanova University
B.A., Business Administration
Lindenwood University
FAQ
Frequently asked questions about Tommy Rhoads
Quick answers generated from the profile data available on this page.
What company does Tommy Rhoads work for?
Tommy Rhoads works for Strategy Elevation Alliance.
What is Tommy Rhoads's role at Strategy Elevation Alliance?
Tommy Rhoads is listed as Principal and Consultant at Strategy Elevation Alliance.
What is Tommy Rhoads's email address?
AeroLeads has found 1 work email signal at @slimchickens.com for Tommy Rhoads at Strategy Elevation Alliance.
What is Tommy Rhoads's phone number?
AeroLeads has found 3 phone signal(s) with area code 580, 248, 800 for Tommy Rhoads at Strategy Elevation Alliance.
Where is Tommy Rhoads based?
Tommy Rhoads is based in Rogers, Arkansas, United States while working with Strategy Elevation Alliance.
What companies has Tommy Rhoads worked for?
Tommy Rhoads has worked for Strategy Elevation Alliance, Chumash Enterprises, Slim Chickens, Rhoads Consulting Group, Llc, and Choctaw Nation Of Oklahoma.
How can I contact Tommy Rhoads?
You can use AeroLeads to view verified contact signals for Tommy Rhoads at Strategy Elevation Alliance, including work email, phone, and LinkedIn data when available.
What schools did Tommy Rhoads attend?
Tommy Rhoads holds Master'S Degree, Hospitality Administration/Management from University Of Nevada-Las Vegas.
What skills is Tommy Rhoads known for?
Tommy Rhoads is listed with skills including Customer Service, Training, Team Building, Food And Beverage, Restaurants, Leadership, Budgets, and Hospitality.
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