Utilize sales skills, product knowledge, and interpersonal skills to effectively manage approximately 2000 accountsnationally.Generate Sales Quotes daily to support significant new business development.Assist senior levels of end users with product identification through timely/effective needs analysis.Place 55+ calls daily to current accounts along with prospecting calls for new business development

Manage a book of business of 75 SMB restaurant clients. Support the customers post sales to attain full revenue growth.Proactively connect with new and existing clients to demonstrate benefits of Otter; working towards monthly sales and retention goals.Analyze client account issues and negotiate resolutions in a timely manner to drive superior customer service, retention, and satisfaction, ultimately decreasing customer churn.Empower and educate customers in an advisory role by training them on how to leverage Otter and analyze its data to inform growth opportunities.

Manage a book of business including over 300 restaurants and support the customer’s full life cycle, including onboarding, implementation, quarterly business reviews (QBRs), ongoing management, retention, and upsellsProactively connect with new and existing clients to demonstrate benefits of the Rewards Network membership program and financing product; working towards monthly sales and retention goals Empower and educate customers in an advisory role by training them on how to leverage the Rewards Network marketing tool and analyze its data to inform growth opportunities Collaborate with sales and product teams to enhance the customer experience by customizing onboarding and serving as a key point of contact through implementation to ensure a seamless process Analyze client account issues and negotiate resolutions in a timely manner to drive superior customer service, retention, and satisfaction, ultimately decreasing customer churn

Manage inbound customer inquiries; assess customer needs and their golf game to tailor product recommendationsEngage with customers throughout the sales cycle, ultimately selling golf equipment, accessories and apparelReview inventories to understand availability, fulfillment times and ensure best pricing is provided

Participated in document management sales training; learned best practices in direct to customer sales techniques.Conducted research to identify 20 potential new clients and strategically engaged to understand potential opportunity.

Manage adidas’ Techfit jersey order fulfillment process for 75,000+ jerseys annually, ensuring each step of the order creation, production, and shipping processes is completed on time and aligned to customer expectations.Maintain relationships with all Techfit clients, including high school team dealers, NCAA athletic directors, and equipment managers; serve as primary point of contact for Techfit clients and 25+ sales reps. Analyze daily reports to track order progress and proactively identify order issues; communicate directly with adidas order production and shipping teams in order to resolve identified issues. Identify opportunities and develop recommendations for order fulfillment process improvements; serve as liaison between adidas Corporate and Production teams to approve and implement proposed process improvements. Manage football client ordering website; serve as client point of contact for any questions, problem solve website issues with adidas team in Germany and pinpoint website improvements.

Delivered superior customer service by problem solving member issues daily, at times dealing with disgruntled members, using effective customer communication by phone and email to resolve the situation. Received up to 40 member calls daily and addressed cancellation inquires, developing critical thinking skills by utilizing appropriate retention tactics.Developed sales strategies by identifying appropriate membership offering for customer, ultimately extending the members’ enrollment in Angie’s List and increasing customer satisfaction.

During the summer of 2010, 2011, and 2013 I worked as the Body Shop Assistant Manager. In this position I managed shop capacity to ensure on-time repair and paint completion. In addition, I supported daily shop operations including shop maintenance, upkeep of grounds, and management of shop schedule.

I worked six days a week as part of the field team. This position included managing multiple deadlines to complete event setup and movement of equipment. The team worked to achieve maximum daily efficiency, at times completing setup for up to 15 events in one day.