1.Generating Leads: Identify and pursue new sales opportunities through prospecting, networking, and cold calling.2.Customer Relationship Management: Build and maintain relationships with clients to understand their needs, address concerns, and ensure satisfaction.3.Product Knowledge: Develop a deep understanding of the company's products or services and effectively communicate their features and benefits to potential customers.4.Sales Presentations: Deliver compelling sales presentations and demonstrations to showcase the value proposition of the products or services offered.5.Negotiation: Negotiate pricing, terms, and contracts to close deals that are mutually beneficial for the company and the customer.6.Sales Reporting: Track and analyze sales data, prepare reports, and provide insights to management to optimize sales strategies and performance.7.Customer Service: Provide ongoing support to customers post-sale, including resolving issues, addressing inquiries, and ensuring customer satisfaction.8.Team Collaboration: Collaborate with internal teams, such as marketing, product development, and customer service, to support overall business objectives and deliver a seamless customer experience.9.Goal Achievement: Meet or exceed sales targets and quotas set by the company, demonstrating consistent performance and driving revenue growth.10.Continuous Learning: Stay updated on industry trends, market dynamics, and competitive landscape to adapt sales strategies and maintain a competitive edge.

1. Quality Management System (QMS) Implementation: .2. ISO Compliance and Certification: 3. Supplier Quality Assurance (SQA): 4. Process Improvement: 5. Risk Management: 6. Training and Development: 7. Documentation and Reporting: 8. Cross-functional Collaboration: 9. Customer Satisfaction:10. Stay Updated:

1. Advisory Role:As a Special Officer, you would be expected to provide expert advice2. Policy Development: You would be involved in the development and formulation of transportation policies and strategies3. Strategic Planning: Special Officers often play a key role in strategic planning for the Ministry of Transport.4. Stakeholder Engagement: You would be responsible for building and maintaining relationships with various stakeholders, including industry representatives, advocacy groups, other government agencies, and the public5. Coordination and Liaison: Special Officers often act as a liaison between the Minister's office and other government departments, agencies, and external organizations6. Administrative Support: In addition to strategic and advisory responsibilities, Special Officers may also provide administrative support to the Minister of Transport.

• Handling audit activities in accordance with company policies and procedures.• Identifies factors causing and findings in audit reports.• Interacts with department staff during the course of audits.• Hold discussions regarding audit findings and recommendation with senior management.• Performs other duties and special projects as requested by Management.• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations• Determine internal audit scope and develop annual plans• Obtain, analyses and evaluate accounting documentation, previous reports, data, flowcharts etc• Prepare and present reports that reflect audit’s results and document process• Act as an objective source of independent advice to ensure validity, legality and goal achievement• Identify loopholes and recommend risk aversion measures and cost savings• Maintain open communication with management and audit committee• Document process and prepare audit findings memorandum• Conduct follow up audits to monitor management’s interventions• Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards

Roles & Responsibilities• Train and manage a team of Data Processing Agents in providing excellent service to the customer (JPJ). • Organise and implement a planned program of data processing in response to targeting information provided by the company.• Able to lead a team of 20-25pax of data processing agents.• To manage and resolve any disputes and issues pertaining to the team members• To be able to make decisions when issues arises regarding pre-processing queries based on agreed upon business rules • To ensure all Key Performance Indicators (KPI) and team Quality Assurance are met.• To conduct regular monitoring and quality assessment with team members.• To conduct corrective action to improve, track and develop areas of poor performance.• To manage and monitor team member’s discipline, adherence to tardiness and performance are met accordingly.• Able to motivate agents to high productivity and quality level• Good teamwork amongst other team leaders and other related departments in support to any contingency or any shortages of resources. • Provide to management feedback on results, productivity, complaints & service levels status.• To ensure all quality reporting and any ad-hoc reporting is done and submitted by the dateline as requested.

To achieve excellence in all data processing specifications with zero percentage in errors. To be able to deliver the highest level of customer service and satisfaction (JPJ). • To view, filter the video feed or images of the traffic offenders.• To perform a correct data verification against the JPJ system (MySikap).• To perform correct data entry of the offenders into the processing system for the summons to be process to the next level.• To ensure all summons are being process for JPJ approval within the agreed service level agreement unless otherwise being referred for rejection or investigation.• To ensure any return dispute cases are being attended to accordingly.• Assist Team Leaders in managing the Floor as & when required.• Backing up their Team Leader in managing the respective team if required.• To maintain good teamwork amongst other team members and other related departments in support to any contingency or any shortages of resources. • Pre-processing queue clearance within SLA (five days from incident capture) • Zero error achievement every month. • Personally achieving benchmark scoring for monthly assessments.• Output target and production in specific target. • Full attendance and zero tardiness every month.• COC adherence.

• Handle inbound calls while providing accurate and quality service in answering enquiries related to sales, registrations activations and other• Upsell and cross sell MYOB Products and services• Support internal customer and external customer in usage of accounting software, premier & Accounting version , payroll & related applications • Accurately capture interactions in CRM, Webmail & Portal• Trouble-shoot issues relating to software applications• Timely and accurate information given on technical enquiries received from Business Support Customers• Support users in areas relating to Windows Operating System• Capture and report product defects or improvement request from customer• Assist in marketing of company's products to IT vendors / re-sellers• Support in all aspects of the company's sales operations• Ensure customers issues/complaints are addressed or escalated to next level• Handle back end data file repair and file maintenance processes• Update the existing support notes for internal support or external support • Create new Support notes for internal support or external support notes• Sharing best practice among colleagues for when receive difficult issues• Handle Email and faxes during peak within CSR Team• Handle Hong Kong Registrations process solely • Follow up on customers’ requests• Meet daily& Monthly KPI requirement• Achieve overall agreed recurring revenue target• Handle Order Processing when shortages of man power• Provided Product & CRM Training to Newbie

• Support internal customer and external customer in usage of accounting software, premier version , payroll & related applications • Trouble-shoot issues relating to software applications• Support users in areas relating to Windows Operating System• Assist in marketing of company's products to IT vendors / re-sellers• Support in all aspects of the company's sales operations• Update the existing support notes for internal support or external support.• Sharing best practice among colleague for when receive difficult issues.• Reply email on customer queries. • Follow up on customers’ requests.• Meet daily KPI requirement• Meet Monthly KPI Requirement